The office staff is rude and unprofessional. They are very bad about answering the phone or replying to emails. Several times when I have tried to go after work, I find the office doors locked 10-20 minutes before their posted closing hours. When they are not on one of their extended lunch breaks (multiple people in the offices you'd think they could stagger them) they are less than helpful. One guy doesn't seem to be able to answer any questions, referring you to another staff member that is always "out" or "off." They write down your problem or question with a smile and then there is no follow-up. I have had maintenance requests take weeks and several trips and contacts to actually get the maintenance guys to come out (to be fair, once they get there, they fix the problem. The maintenance guys are great, office staff communication is the problem.) One lady (I think the manager?) speaks in a very condescending, patronizing tone. Besides the obnoxious neighbors, the mediocre amenities, and all the hidden charges, the office staff has definitely tipped the scale from poor to bad. Don't live here.