Review History for Verified Resident 709029

Element at Deer Valley


Updated Review

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Resident 709029

Verified Resident 2017 - 2020

12/2/2020

When I first moved in it was great. After the new owners too over things got messy. They had a great assistant manager who many loved because she took the time to learn your name and even if there was nothing she could do, after talking to her, you felt you were heard. Now since they went into full lock down in the office, and still are behind two sets of closed doors, this place has gone to ----. People aren't picking up their dog's poop, tree branches that have broken off are left in place and it seems that it is up to the tenants to clear them off sidewalks, security gates etc., otherwise they wait til the lawn are company arrives and moves them. After going through the complex and even opening garages, they towed all cars with expired registrations from the complex. But now there are approx 15-20 cars that are expired, some since June, July, and even let cars that don't even run because they are rebuilding it is allowed to stay. No one comes out of the office to walk the property to ensure that things are being held to the usual standards of the past and what a proclaimed "luxury" apartment complex should be at. The manager does try but she is ill served by her office staff who can't seem to get out of the office or even care enough to get complaints handled. You pay for reserved covered parking but if someone else parks in it you have to suck it up and park someplace else until the complex puts a sticker on it and then after 2-3 days and it hasn't been moved then they will tow it out of your spot you pay for. But no one seemed to know the procedure until pushed. But nothing has been disseminated to tenants about this even though there are signs saying you will be towed if you park there and some of us were told of another procedure but that is no good anymore either. But again, it seems front office staff either don't know what it is, or don't want to be bothered to do it or tell you how to deal with it. It is like the front office staff is too into getting their quota of new leases each month and don't give a crap about existing/long term tenants.
    Manager

    12/3/2020

    Element at Deer Valley
    Thank you for sharing your experience with us. We work diligently to ensure good communication between our team and our residents, and we're sorry to hear about your experience with us. We'd love to collaborate with you and address the issues you've mentioned, so please contact us at deervalley@waterton.com. We'd be more than happy to connect. Sincerely, The Element Deer Valley Management Team
    2 Previous Reviews

    Previous Review

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    Resident 709029

    Verified Resident 2018 - 2020

    6/24/2020

    Since April 1, when Arizona went into state-wide quarantine, the main office closed and everything was done via online maintenance requests and an email was sent out to all talking about how maintenance requests would be handled but nothing specific on how "routine/non emergency" requests would be handled. Also the main office was closed to tenants but was staffed, except for management (although a person was available who was not the manager or asst manager to handle tenant complaints or issues). The complex, at least the side I live on, got trashy. People dumping ashes from the charcoal grills on the ground next to the grills, a grill was claimed on by kids and broke off at the bottom of the stand. The grill stayed there broken off for three weeks before it was finally taken away and the small hole in the ground where the in ground portion of the rusted through stand had been was finally filled in. Homeless people started back into the complex sleeping in the areas and digging around in dumpsters. We even had had to call police to handle events taking place, including drug dealing. But nothing from management about the issues and steps being taken to fix them. None of them walk the property to see what is going on. We have dumpsters so full that trash is all over the ground in the dumpster areas and when dumpsters are emptied, the trash handlers no longer push the dumpster back into their spots because of all the trash on the ground. People just toss their trash bags over the top of the walled dumpster areas and don't bother to ensure it is in the bin or that the bag didn't open spewing dirty diapers, beer cans and such all over the area. We have drug dealing going on but nothing is done about it in any way. Too many skechty people in the complex. This place has gone downhill since the beginning of the year. Don't think anyone in the office, including management live here, so they don't care about the complex, especially the older side. We have plenty of vehicles parked in here with license plates expired and taking up needed open parking places. But since no one even makes a habit of walking the property looking for issues, this place has gone down hill terribly and no one cares. They finally open one of four pools but only from 10am to 5pm in two hour increments for a max of 25 people at a time with a 30 min sanitization in between and yo7 have to sign up at least a day before you want to use the pool, which means during the hottest part of the 110 degree days are the only times you can get into the pool and if you work during the day, including weekends, you are ---- out of luck using the pool if you get home after 5pm. When asked why those hours, and it is closed on Sunday like the main office,It is because that is when staff is in the office. So it is open only when convenient for office and not the residents. This complex is poorly managed...maintenance staff do the best they can but not the main office. And they raise the rent and provide less and less.
      Manager

      11/11/2019

      Element at Deer Valley
      Thank you for your feedback. We would love to meet with you and address more personally some of the concerns you brought up, this might help give clarity to the timing of things. We appreciate your feedback, we realize you took time to do a review and we want to be able to come to resolution on what we can. Our management has changed and that has brought incredible change to our property but it does take time. Please stop by and day and ask to speak with the manager. We are open seven days a week.

      Previous Review

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      Resident 397814

      Verified Resident 2017

      9/20/2017

      I moved here from Austin, TX. Marsha was fantastic on helping me through the leasing process at long distance. She ensured that everything was taken care of for my arrival. The complex welcomed my dogs and made me fell like they were really welcome as members of the complex. This was really a case of what you see is what you get on the complex and your apartment.
        Manager

        9/25/2017

        Element at Deer Valley
        Hi, thank you for taking the time to leave a review for us at Element Deer Valley. We're so happy Marcia and the team helped you and your furry family through the transition from Austin to Phoenix. Please let us know if you need any assistance with anything and welcome home! Sincerely, Your Element Deer Valley Management Team

        Review 11 out of 526

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        Element at Deer Valley

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