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Granite Bay Apartments

14230 North 19th Avenue

Phoenix, AZ 85023



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ghostfistkilla • Resident 2014 - 2017 Not Recommended
Reviewed 07/07/2017
As someone that has lived all around the world, in the middle east, hostels, and hotels around the world. The service this place gives me is, by far, the worst service I have ever received in my entire life. I lived here for almost 3 years, and during those 3 grueling years my rent skyrocketed 300 dollars (My rent increased 100 bucks a year, and so will yours), and during the 3 years I did not see ANY forms of improvement that justify the 300 dollar raise. The grass here smells like dog poop 24/7 365 days of the year (especially during the summer) because nobody picks up after their own dogs poop and in the morning when the mowers come in they just mow over the poop and you get the nice smelling fresh dog poop throughout the day because its spread all over the grass and all over your car from the mowers. Do you like having your car not broken into? Because for the 3 years I have been here I've seen my room mates car keyed, the person below me had her car broken into, and the front office wont do anything about it, they wont install cameras or anything. So burglars use this place as a prime place to break into cars and even homes (though I did not witness any home break-ins, though I am just 1 person) and key cars that are locked and too hard to break into. Do you like getting your packages that are sent to the front office? Because these people have lost 2 packages I had sent over to the front office, where they have a room where they store the packages, and their only answer is "We never received the package" Which is funny because there is a log that Fedex/UPS uses to log the packages that come through the door and they ACTUALLY DROPPED IT OFF AND LOGGED IT! But they have the freaking audacity to lie and tell me that the package never came. Absolute worst service I have ever received. UPS/Fedex wont help because they obviously logged the package and ahve proof so why would they help? The pool is occasionally closed and while its closed it closes for weeks on end. If you have loud neighbors the front office wont do ANYTHING about it. The parking here is a joke, the TOW company assigned to this parking lot just randomly puts tow stickers on your car (that are very hard to peel off, its like they superglue them to your car) even if you are in the your reserved spot. And guess what? The front office doesn't do anything about it. The trash bins in the parking lots are always over flowed and trash just blows away in the wind, which adding the dog crap that nobody picks up, emits this trash-poop hybrid smell that you can smell if you have any windows open. Seriously, tour this place right now and find 1 garbage bin that isn't overflowing. As a combat veteran that has a very low living standard even I couldnt stand the atrocious service this apartment gave me. The only reason why I stayed was because my work was so close to me, but I couldnt take it, I moved out and sacrificed a longer drive to work than to deal with these dirty, unfriendly, unprofessional front office staff. Stay away from this god forsaken place.
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