Review History for sjralph

La Serena at Toscana


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sjralph

Resident 2013 - 2015

3/6/2015

Do not even think for a moment about renting here at La Serena unless you are hard of hearing or completely deaf and constant noise doesn't bother you. It's not the people who rent that are noisy, it's the maintenance. There is CONSTANT noise from leaf blowers, stump grinders, leaf blowers, lawn mowers, leaf blowers, chainsaws, leaf blowers from the condos next door you get the point. When I first started renting in July of 2013 there was ONE day where they did landscaping and the grounds looked and STAYED beautiful until the next week. Now, it's EVERYDAY! I've even witnessed leaf blowing IN THE RAIN!!!! I've called and was told that it's necessary. It really is not. This is on top of the 'usual' noise one could expect from apartment living for example, garbage trucks, screaming children, parties, loud cars, motorcycles all of which occur here at La Toscana-----everyday. The noise is so incessant that I've decided to move. They claim serenity (Serena) as an attractor to their complex and put it on their webpage as offering SERENITY but it's misleading and I would venture to go as far as saying it's a lie. They do not support their own claims to serenity nor are they interested in hearing feedback about their obnoxious living standards. Other points to consider: -Old appliances which, when they break down get swapped from another vacant unit and not replaced new. Of course the swapped ones are aging and don't last long and are swapped yet again when they break down a few months later. I've had every appliance except for the dishwasher replaced which is on it's last leg. -Burn marks on the kitchen floor from prior tenant ,which I lived with because I wasn't in the mood to live with the glue fumes that are involved with linoleum replacement. They offered to replace at the time but also are the ones who discouraged me and told me about the fumes and said 'You really don't want to do that. It takes a day and you can't use the kitchen until it dries, not to mention the strong fumes from the glue'. In my mind, it should have been replaced prior to me moving in. They are supposed to do final inspections and take care of things like that from tenant to tenant. -Both toilets 'run'. Both have had some sort of replacement three different times and the issue is still not fixed. -Air and heat are not balanced. One side of the apartment gets colder/hotter than the other. -Thin windows -No ability to cross ventilate -There is a lot of light projected from the street lamps and the blinds are inefficient. -Doors, including the entry doors to ALL units, slam instead of shut. -Have had to call maintenance for leaking faucets, master shower, and kitchen sink. -Not all outlets work and maintenance requests have been ignored. -The back pool and hot tub are closed during the winter months even though they claim it is year round and way over over-chlorinated. -Cock roach issue in the women's locker room where the gym and sauna are. -VERY hard water! -Minimal gym equipment -Flooding during Monsoon season -Poor window cleaning -Do not accept mail packages. I've had them do so but, with an attitude. -Everyone's mailbox gets stuffed with advertisements and there is NOTHING that can be done. They do 'offer' garbage cans for recycling though. -Not enough lighting in living room area -Speed bumps in the parking lot about every twenty feet. Ok. that's for safety (so I'm told) but it's annoying to go in and out everyday over that many speed bumps. -Frequent garbage smell from dumpsters -No wifi in pool areas -Broken pool furniture in the back pool. If it's 'really broken' it gets thrown away and not replaced. -Do not offer online payment -Be sure to document, document, document everything especially the lease material because you WILL need it for when they make up stories and try to make you responsible for things that aren't your responsibility. Get receipts and make sure they are stamped with the date and form of payment. They WILL make a mistake. -The management and maintenance has fully turned over 3 times since I've moved in July of 2013. Good Points: -The people who rent here are respectful to each other Last but not least, I wish I could take the 110 feral cats with me because I love animals and feel sorry that La Serena is ill equipped to call the humane society or other appropriate agency to find a home or them. Please take these points into consideration when checking out La Serena. I wrote this review not out of anger (maybe some frustration) but as a warning to your peace and comfort. I can confidently say that you are wise to search elsewhere. There are places which are much more aesthetically pleasing and offer better prices. This is NOT a luxury apartment complex by any means. La Serena at Toscana is yet another company that is concerned about lining their wallets and I SWEAR they have a financial interest in the leaf blowing industry. Good ridden La Serena!

    Review 14 out of 137

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    La Serena at Toscana

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