Review History for anonymous

Las Colinas at Black Canyon


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anonymous

Resident 2013 - 2014

8/15/2014

The business practices at Los Colinas at Black Canyon are fraudulent. They took our deposit and overcharged us for carpet cleaning, dye, stain removal, and some other chemical treatment. The carpet cleaning bill was an outrage --- $402.50 for cleaning a 200sq foot living room. They basically took 90% of our deposit for â??basic wear and tearâ?? which they referred to as â??heavy and stainedâ?? which was a lie. When our lease ended, they said the carpet had stains and they had to use a carpet cleaning service to use dyes and chemicals to get them out. I showed them the photos of six stains when we moved in. They disregarded our photos of past stains and said they were treating newer stains. They said we left a stain on the carpet that was actually an imprint of dust and dirt left over from our dog crate. They called it a stain. It was dust and dirt. In any event, the "general wear and tear" was labeled as "heavy wear and tear." Not even close, the apartment carpet was in good condition when we left. The maintenance did a walk in inspection before we moved out and he said the carpet was in decent condition and had â??general wearâ?? in spots. Los Colinas has a strict policy against letting tenant's clean the carpet before you move out with a steam cleaner. They use their own VERY EXPENSIVE cleaning services so they can stick you with the huge bill. The fees they charged us were a rip off. Los Colinas told me to call Riteway Cleaning services if I had any questions about the invoice or the cleaning. I called Denise( the manager of Riteway) whom was very rude and unprofessional. I basically asked for information regarding our cleaning bill and what services were performed. She wasnâ??t pleasant when asking her questions, she couldnâ??t give me a straight answer about why the cleaning bill was so high, and was reluctant to give me information about the company. Not good customer service on their part. I am holding Los Colinas accountable because they bid on these shady cleaning companies who charge way too much for cleaning a carpet and lying about the condition of the carpet. I emailed the manager (named Jaime) at Los Colinas and she wonâ??t give me the name of the property management company that owns Los Colinas. I am filing a complaint with Los Colinas for poor business practices and fraud and reported them to BBB. In all honesty, I have rented apartments for a long time and never lost a deposit, never had any problems with the staff, and never had this kind of crookedness from an apartment complex.

    Review 14 out of 62

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    Las Colinas at Black Canyon

    March 2024

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