C-

Madera at Metro

3161 West Cheryl Drive, Phoenix, AZ 85051
3161 West Cheryl Drive, Phoenix, AZ 85051

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Madera at Metro

3161 West Cheryl Drive

Phoenix, AZ 85051

 
 
 
 
 
 

epIQ Report Card

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Community epIQ Grade N/A

Ratings & Reviews (49 Reviews)

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Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/21/2020
Roach infested, noisy neighbors that throw parties and keep their door open 24/7 and smoking weed, security patrol & manager does not respond or do anything about it, they put a small stove from the 90s in your apartment and expect to return apartment with the… See More
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Madera at Metro Manager

06/02/2020

Hello Andres, We are sorry to hear that this has been your experience in our community. The happiness and comfort of our residents is our top priority, so we would like to do everything we can to address your concerns immediately. Please reach out to our manager directly at [email protected] We hope to speak with you soon. Sincerely, The Madera at Metro Management Team

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/16/2018
I would have been better off getting a refrigerator box and living in the Metro Mall parking lot! Repairs done by individuals that don't know what they are doing. Noisy. Tenants stealing from other tenants. Office staff NEVER answers the phone, so you have to go… See More
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Madera at Metro Manager

08/29/2018

Dear Resident, Thank you for your candid feedback. We are very disappointed to read about your impression of our team. We take pride in our prompt and professional service and do our best to provide residents who work non-traditional hours with the same kind of service other residents receive. Additionally, we apologize for any confusion in regards to your billing and understand your frustration with that situation. Please know that although you are no longer a resident, we value your feedback and would like to have the opportunity to make things right. If you would like to talk to our team about your concerns, please do not hesitate to reach out to us. Sincerely, Leslie V., Community Manager

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/28/2018
Lesslie has been there 12 plus years since it was Smoketree Apartments. She was worthless then, and she's worthless now! Nothing has changed but their name, even though this lazy chick will lie and spill out vomit like "we are working on it, upgrading, yadda yadda"… See More
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Taalan Self • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/24/2018
This place is great if you don't want air conditioning or running water (constant shut offs including every tues andThurs from 9 to 5 for 6 weeks) and if you like tons of roommates in the form of cockroaches then this is the place to spend… See More
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Madera at Metro Manager

03/05/2018

Thank you for taking a moment to share your feedback. We are currently undergoing various improvements at our community which we believe will add greatly to our residents experience. Please visit our office immediately so we can assist you and speak with you about the strides we are taking to improve Madera at Metro. We look forward to further discussing the concerns listed in your reviews. Sincerely, Leslie V., Community Manager

Jerrythepilot • Resident 2014 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/01/2017
I have been a resident here for about 4 years now and it has been great - Very quiet, grounds and pool always clean. I had an issue with some water leaking under the sink... I could not find or fix it myself... reported to maintenance… See More
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Madera at Metro Manager

12/20/2017

Dear Jerry, Thank you for taking the time to share your experience! We look forward to continuing to deliver the great service, upkeep and overall community that have encouraged you to be a long-term resident at Madera at Metro. With appreciation, Leslie V., Community Manager

Gerald Cunningham • Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/17/2016
I really enjoy my home and I love the girls in the office. The new leasing girl is so much better than the last girl they had. She was so rude and had the worst customer service. Maintenance gets to my requests within a day or… See More
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Madera at Metro Manager

10/18/2016

Thank you for your review and feedback. We are so glad you've had a positive experience with our staff. Customer Service is so important to us and we're always happy to assist you. Please let us know if there is anything else we can help you with. Lesslie Valentin, Community Manager.

Pigpen24! • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/16/2016
The women that manage this place come and go, and could care less about your comfort and security. The water is turned off, without warning, constantly. The electric service is a scam. They just make up numbers, as the units are not individually metered. The air… See More
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Madera at Metro Manager

07/18/2016

We work hard every day to provide comfortable homes for our residents. Give us a call at 602-997-4971 so we can address your concerns. Lesslie Valentin, Community Manager

Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/19/2016
DO NOT MOVE HERE, PLEASE, IT'LL BE ONE OF THE WORSE MISTAKES YOU'LL MAKE!!! First, they lure you in with a cheap move in special, something like $200-300 off. But why do you think they do that? No sane person would want to move in here… See More
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Madera at Metro Manager

02/23/2016

I'm very sorry to hear about all the problems you have experienced and understand your frustration. We want all our residents to be happy and comfortable in their homes and I apologize we have not succeeded in this. Please call me at 602.997.4971. I will do all that I can to resolve all the issues you are still experiencing and work with maintenance to coordinate a solution. Thank you, Lesslie Valentin, Community Manager

Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/17/2016
Besides there maintenance crew don't know how to fix anything. .. they won't turn the ac on and today when I got home it was 90 degrees inside my apt. My dogs were over heated .... management do care it's just a paycheck to them ....and… See More
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Jay2207 • Resident 2013 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/15/2016
I currently rent here. Been a renter for 3 years now. Let's start with the bad. You have no control over your air conditioning as it is 85 degrees in my apartment. I am sweating and it's unbearable. They control the ac/heater and to me, have… See More
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Madera at Metro Manager

02/17/2016

Thank you for your feedback. It always helps us get better! We appreciate you bringing these issues to our attention. We will work hard to resolve them as soon as possible. Customer service is so important to us and I apologize you've had a hard time getting a hold of us on the phone. Please feel free to call the office if you would like to discuss your experience in more detail. Lesslie Valentin, Community Manager.

Dawn Shultz • Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/22/2015
Love this place!! The staff is very friendly & helpful especially Jessica the leasing agent!! She always has a smile & goes above & beyond to help you. The grounds are beautiful & it's very quiet. We r right next to Metro Center & Walmart is… See More
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Madera at Metro Manager

12/24/2015

Dawn, thanks for taking the time to review us! We're glad you had a positive experience with our leasing staff-that's what we expect of them, along with everyone who works at Madera at Metro. We hope you'll be happy here for years to come!

Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/22/2015
ROACHES everywhere. No matter how often they spray, (when they show up), they don't go away, and the gates have been broken for months. Anyone can go in or out. I would not recommend these apartments! See More
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Madera at Metro Manager

09/24/2015

I appreciate you reaching out to us. We consider pest issues an urgent matter. Please call me at 602-997-4971 to coordinate a solution. Thank you, Lesslie Valentin, Community Manager

hellomy friend • Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/28/2015
here about 7 months with no major complaints. Have not seen any bugs for about 6 months saw a few when I first moved in more than likely from the last tenant. I take out my trash almost daily and don't leave dirty dishes piled up… See More
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Madera at Metro Manager

09/01/2015

Thank you so much for taking the time to write this review. I am so glad to hear you are enjoying your home at Madera at Metro. Thank you for sharing your feedback about the trashcan lids. We will take that into consideration. The ideas of our residents always helps make us better! Lesslie Valentin, Community Manager.

Resident 2007 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/05/2015
If you are considering Madera and Metro run don't even bother it's supposed to be a gated community but the gate has been opened for eight months so anyone can drive in and out of the property. The doors on each side of the office do… See More
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Madera at Metro Manager

02/08/2015

Hello, thank you for taking the time to provide us your feedback. Please contact us at the office so that we may go over your concerns. Thank you, Madera at Metro

hellhas2wait2 • Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/11/2015
Signed my lease while front parking lot full of cop cars. First nite in apt fire trucks were here twice. Roaches walking across the counters in the kitchen as I start to unpack. Almost ran over by some dude on a bike looking for mailbox. Ceiling… See More
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Madera at Metro Manager

01/11/2015

Hello, thank you for taking the time to write a review about our community. We regret hearing that you are unhappy and would love the chance to talk to you about your concerns. Please stop by or call the office at your earliest convenience.

Resident 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/03/2014
DO NOT MOVE HERE!!!!! This company is a con. They never have a set price for te water bill like most complexes and they charge residents pretty much whatever they want. The pipe busted and flooded the apartments on more than one occasion and each time… See More
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Resident 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/24/2014
I been enjoying my stay here at Madera at Metro ........ New workers have been doing an AWESOME job .......... Close to all the shopping and bus routes...... I'm loving it ....... See More
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Madera at Metro Manager

11/26/2014

Hello, Thank you for writing such a great review about our community. We are happy to hear that you love where you live! Please do not hesitate to contact us if you need anything. Thank you, Linda, Community Manager

BewareOfThis2012 • Resident 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/03/2014
DO NOT MOVE HERE! These people are rip-off artists. In short: I moved out last summer. They inspected my apartment and said everything was fine. Then when I turned in my keys...all of a sudden I was charged for damages! I had no time to argue,… See More
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Shirleytyrell1972 • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/23/2013
I just moved into Madera at Metro near Metro Center and I love the area. The community is so clean and the apartments are a nice size. I do miss not having a washer and dryer but that's ok I can deal with the laundry rooms.… See More
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nicolecrawford • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/27/2013
Just moved into a renovated apartment. Geez after reading all the reviews I hope I don't get BB or roaches LOL...I haven't seen a green pool with rocks yet so far the pools have been very blue..I haven't seen fights or people walking around looking weird… See More
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KittyKat2010 • Resident 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/24/2013
BED BUGS!!!!! All you see are mattresses sitting by the dumpsters. I began having a bed bug problem 2 months ago. I got them from my neighbor. I told the "new management" and they did NOTHING! I was expecting them to at least help replace my… See More
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SpencerDavisGroup • Resident 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/23/2013
These are the WORST apartments I've ever lived in. Bed bugs, roaches, dog poop everywhere, kids run rampant and parents don't watch them, rocks in the pool, inadequate fitness equipment in the "fitness center". They offer amenities that do not exist. The "recreation room" has never… See More
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doryswiper • Resident 2008 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/22/2013
With the recent new ownership and management the apartments are doing much better. The grounds look better and the office takes action when needed with tenant complaints. The maintentance is more efficient and comes in a timely manner. All staff is friendly and gives good customer… See More
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AppleJuice2013 • Resident 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/21/2013
My lease is up in a couple of months and I'm counting down the days til I move out. I really don't know where to begin. I guess I'll start by the roaches. If an exterminator has set weekly visits to spray the complex...that means the… See More
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exrenter.000 • Resident 2009 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/24/2012
I have lived here 3years and do not recommend it no one. They want you to sign a lease sight unseen and it was a nightmare when I moved in. My carpet was soaking wet and had not been replaced for years. The vanity in the… See More
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 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
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Manager

 
·

Features & Amenities

Laundry

  • Laundry On-Site

Parking

  • Covered Parking

General

  • BBQ Grills
  • Billiards
  • Cable or Satellite Ready
  • Clubhouse
  • Convenient to Metro Center Mall
  • Dishwasher Available
  • Faux Wood Flooring in Select Homes
  • Fitness Center
  • Freeway Access
  • Gated Access
  • Microwave in Select Units
  • On-Site Management
  • Online Payments Accepted
  • Outdoor Dining Area with Grills
  • Oversized Closets
  • Pool
  • Private Balcony/Patio
  • Public Transportation
  • Spacious Floor Plans
  • Vertical Mini Blinds

Pets

  • Dogs Allowed
    Restrictions: We do have restrictions on aggressive breeds; bulldog, chow, rottweiler, doberman, German shepherd, mastiff, staffordshire, terriers, or any mix of these dogs.
    Pet Limit: 2
    Comments: Pet Rent - $25.00 per pet (includes tax),. Non Refundable Pet Fee - $300.00 per pet.
  • Cats Allowed
    Restrictions: We do have restrictions on aggressive breeds; bulldog, chow, rottweiler, doberman, German shepherd, mastiff, staffordshire, terriers, or any mix of these dogs.
    Pet Limit: 2
    Comments: Pet Rent - $25.00 per pet (includes tax),. Non Refundable Pet Fee - $300.00 per pet.

Floor Plans & Pricing

Studio, 1 Bathroom

  • Price
    Price

    N/A

  • SQ. FT.

    450

  • Available
    Avail.

    N/A

  • Model

    Studio

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $825 - $925

  • SQ. FT.

    720

  • Available
    Avail.

    3 Units

  • Model

    One Bedroom One Bathroom

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    N/A

  • SQ. FT.

    970

  • Available
    Avail.

    N/A

  • Model

    Two Bedroom Two Bathroom

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

C
MEB Mangement
VIEW 106 COMMUNITIES

Madera at Metro Apartments offers you a peaceful retreat that you are sure to appreciate! Enjoy two large swimming pools with lounge areas or entertain family and friends around the barbecue grills and outdoor dining areas. Whatever you choose, you're sure to relax the day away! Our friendly, professional office staff and experienced maintenance team make Madera at Metro a home you'll love!!

Office Hours

  • Sunday: Closed
  • Monday - Friday: 08:30 AM - 05:30 PM
  • Saturday: Closed

Questions & Answers

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Frequently Asked

What are noise levels like at Madera at Metro?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Madera at Metro?
The community is rated 2/5 stars, signifying slight satisfaction on average.

How safe is Madera at Metro?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 2/5 stars, signifying slight satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 12 days to their community reviews in the past year.

Who manages Madera at Metro?
MEB Management Services

What is the pet policy at Madera at Metro?
Dogs Allowed
Restrictions: We do have restrictions on aggressive breeds; bulldog, chow, rottweiler, doberman, German shepherd, mastiff, staffordshire, terriers, or any mix of these dogs.
Pet Limit: 2
Comments: Pet Rent - $25.00 per pet (includes tax),. Non Refundable Pet Fee - $300.00 per pet.
Cats Allowed
Restrictions: We do have restrictions on aggressive breeds; bulldog, chow, rottweiler, doberman, German shepherd, mastiff, staffordshire, terriers, or any mix of these dogs.
Pet Limit: 2
Comments: Pet Rent - $25.00 per pet (includes tax),. Non Refundable Pet Fee - $300.00 per pet.

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths


Madera at Metro Gallery

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Floor Plans

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Madera at Metro is a 450 - 970 sqft apartment in Phoenix in zip code 85051. This community has a Studio - 2 bedroom, 1 - 2 bathroom, and is for rent for $825 - $925. Nearby cities include Glendale, Scottsdale, Laveen, Tempe, and Tolleson. 85021, 85201, 85029, 85017, and 85302 are nearby zip codes.

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  • Sq. Ft.

  • Availability

  • Model

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Madera at Metro

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Management Photos (27)

  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/11/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 10/12/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 05/13/2020) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 06/11/2019) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 06/11/2019) Image of Madera at Metro in Phoenix, AZ
  • (Manager photo uploaded on 06/11/2019) Image of Madera at Metro in Phoenix, AZ

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Resident Photos (1)

  • (Resident photo uploaded on 02/24/2018) Image of Madera at Metro in Phoenix, AZ
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