Resident • 2012 Not Recommended
I lived at Montelano apartments from September 2011- July 2012, I couldn't wait to move out. First the walls are ultra thin and you can hear anything and everything. My apartment didn't get roaches until the last couple months when they had bombed a previous neighbor that had moved out. Right now I am currently fighting to get my deposit back from them. Before I had moved out they had sent me a 5 day notice early July stating I had to move out because I did not pay my rent. I went down to the office and showed them proof that I did and the manager took copies and supposedly added notes in the system. They actually put my last months rent on the wrong apartment and said they will get it resolved. There were many managers I had to speak to about the same problem more than once and provide them with the copy that I did pay my last months rent, it seemed like no one knew what was going on and as if they didn't have no file of anything. Of course they said it will get resolved by Monday. Nothing was done a few weeks later by the beginning of august I called in to see if they have resolved the issue again it was a new manager I had to deal with and I have to keep repeating my story. Remember I moved out july of 2012, they said they will get it resolved again! I demanded to speak with someone in the corporate office and she took all my information down told me that it will be resolved. By middle of August she had informed me that everything was resolved, they switch the money to the correct apartment and I will be receiving my deposit back and gave me the amount. I called again by the beginning of September wondering where my deposit was. She said give it a couple more days. So I waited almost two week and I have not yet received anything!I called in and they keep telling me shes going to give me a call haven't got a call yet! I tried speaking with one of the other manager and guess what she said "it looks like you owe use for your last month!" I cant believe this, its all happening again, shouldn't apt complexes keep note in the system on what going on now it September 11th and I had it with this apartment complex and telling me their going to call and never do! The lease agreement says 14 days to refund the deposit and no longer. I don't know what to do at this point. I wouldn't recommend this place due to lack of organization and professionalism.
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