Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 13.53 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 13.53 days |
Verified Resident 867569, thank you for your kind review; we are happy to pass along your comments to the team here at Monterra! Please let us know if there is anything else we can do for you; we are more than happy to help!
Verified Resident 832745, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (602) 795-1600 to discuss this further.
Verified Resident 831296, we're happy to hear you had such a positive experience. Rob is definitely an asset to our team. Thank you so much again for your feedback! We hope you have a great day!
Thank you so much for this wonderful review!! We appreciate hearing from our residents especially when they are happy. We will reach out to the leaf blowers and see if they can wait until a little later to blow the leaves. Please feel free to contact the office at 602-795-1600 if you have any other concerns you would like addressed. Kimberli Kittrell Community Manager
We are sorry for your experience. When you call, please leave a message as we are a very busy office. We typically return calls within 24 hours. We'd love to hear from you so that we may resolve the concerns you've expressed. You can call us at 602-795-1600 or email us at [email protected] We will respond back. Regards, Kimberli Kittrell Community Manager
Thank you for posting your review!! We appreciate hearing from our residents and are happy to hear you are enjoying your home. Be patient...we hope to have our gym open soon!! Regards, Kimberli Kittrell Community Manager
I am sorry for your unpleasant experience. Please know we are always here to talk to you regarding any concerns or issues. Our policy is to respond to emails and phone calls within 48 hours. The same policy extends to work orders. Please contact the office at 602-795-1600. We'd love the opportunity to resolve your concerns. Regards, Kimberli Kittrell Community Manager
Thank you for taking the time to post your review and to give us over 4 stars! We always appreciate hearing from our residents. Please feel free to contact the office if you have any questions or concerns at 602-795-1600 or email us at [email protected] Thank you, Kimberli Kittrell Community Manager
We are sorry to hear of your unpleasant experience. The office always available to discuss your concerns. Please contact the office at your earliest convenience so that we may resolve your issues. Our phone number is 602-795-1600 and our email is [email protected] . Kimberli Kittrell Community Manager
We are sorry for your unpleasant experience. Please contact the office at your earliest convenience to discuss your concerns. Our phone number is 602-795-1600 and our email is [email protected] . Kimberli Kittrell Community Manager
Thank you for the 4 Star rating!! We are happy to hear that you are enjoying your home. During this difficult time, we have tried to balance safety with customer service. We appreciate your kind words. Please let us know if you have any issues or concerns. You can call us at 602-795-1600 or email us at [email protected] Kimberli Kittrell Community Manager
We are sorry for your unpleasant experience. Please contact the office as soon as possible regarding your concerns so that we may resolve these issues. Our phone number is 602-795-1600 and our email is [email protected] Kimberli Kittrell Community Manager
Thank you for taking the time to post your review. We love hearing that you are happy with your home but very sorry to hear about your car. Please feel free to contact the office at 602-795-1600 or email us at [email protected] if you want to discuss any issues or concerns you may have. Kimberli Kittrell Community Manager
We are sorry for your unpleasant experience. Please know that the office staff is available to discuss any concerns or issues you may have. Our phone number is 602-795-1600 or you can email us at [email protected] Kimberli Kittrell Community Manager
We are sorry about your unpleasant experience. Please know the office staff is always available to discuss any issues or concerns you may have. You can call us at 602-795-1600 or email us at [email protected] Kimberli Kittrell Community Manager
Hi Killian, Thank you so much for your wonderful comments!! I know the freeway can get a bit loud especially during rush hour. We're happy to hear that you like your home and enjoy living here. Please feel free to contact the office with any concerns you may have at 602-795-1600. Kimberli Kittrell Community Manager
Thank you for taking the time to share your concerns. We know there are some areas that need to be worked on. You'll be happy to hear the gym is going to be upgraded by the end of summer. Other community projects lay ahead over the next year. We're pretty excited with what's coming up!! Security has been increased in the evenings. We always encourage our residents to call security or the police if they see anyone that shouldn't be here. Please feel free to contact the office at 602-795-1600 or stop by the office. We are open Monday through Friday 9am to 6pm and Saturdays 10am to 5pm. We look forward to speaking with you and hopefully resolving some of your concerns. Kimberli Kittrell Community Manager
Thank you for taking the time to post your thoughts! We are happy YOU chose to live with us here at Monterra. The maintenance staff takes pride in keeping the pool pleasant for the community especially with summer being right around the corner. We hope you will continue to be happy at Monterra! Please feel free to stop by the office for some coffee or to just say hello!! Kimberli Kittrell Community Manager
$894
475
1 Units
STU1
$954
539
1 Units
STU2
$1,047
475
2 Units
A1
$1,135
541
1 Units
A2
$1,157
692
1 Units
A3
$1,177
800
2 Units
A4
$1,221
800
2 Units
A6
$1,326
812
1 Units
A5
$1,284
913
3 Units
B1
$1,355
1,057
1 Units
B3
$1,450
1,011
1 Units
B2
$1,654
1,100
1 Units
C1
We are temporarily ceasing in-person tours with prospective residents. Virtual tours are available. Call us today for more information! Welcome to Monterra Luxury Apartment Homes in Phoenix, Arizona. Offering beautiful apartments for rent at competitive prices, Monterra is a wonderful place to call home. Visit our community to discover its exceptional amenities, great customer service and central location.
Please allow up to 24 hours for your answer to be visible to the public.