Review History for anonymous

North Mountain Village Apartments


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anonymous

Resident 2017 - 2018

7/26/2018

Mike is the best staff member up front. The female manager, and the girl who sits up front I could entirely do without. Called 2.5 - 3 hours before I was going to be there on my lunch break to have the apartment looked at for my last day, informing them I'd be there between a certain time frame, knowing they typically take a lunch break from 12:00 to 1:00 pm. I had a very limited time frame to work with because of my work schedule. I get there and, sure enough, they're on their lunch, and flat refuse to answer the door. I knock a few time. Stand around, seeing them inside chatting and laughing. The manager closes her door with two members of the staff inside to ignore me. For 25 minutes I stand outside the front door, knocking at least one other time when I see someone walking around inside. I watch 2 people exit the back door, and walk around the front and get in their cars to avoid me - they could have just as easily walked out the front door, since their cars were right there. I finally had to get back to work, and was unable to get my apartment looked at before turning in the keys. The worse part; my wife and I don't get up there until right at closing time or after, because of the distance between our two work places, and the distance and time it takes in rush hour to get there from either one of our work places. Apparently, everyone up front EXCEPT Mike have no clue how to run a business. Very disappointed.
    Manager

    8/2/2018

    North Mountain Village Apartments
    Anonymous, thank you for bringing this matter to our attention. We strive to meet our residents' expectations in each and every interaction, but we regret that we fell short this time.

    Review 40 out of 266

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    North Mountain Village Apartments

    March 2024

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