Review History for Genesha

Palazzo Townhomes


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Genesha

Resident 2014 - 2016

6/9/2016

(only Allowed 2000 words) ****They may try to come after me for posting this, but it is the truth. Do yourself a favor and think twice before moving here because looks are indeed deceiving. I have had the displeasure of catching a cold virus not once, but twice and decided not to use the fitness room anymore. One morning while working out a homeless person came out of the fitness area bathroom. The entry area gates to the complex and pool area are all broken. Anyone thinking of moving into Unit #1172 should make sure that they have taken care of the horrific smell in the entry way that seems to only permeate the entryway and the small attached garage. Complaining about it won't do you any good because they the leasing office will treat you like you are making it up. After bringing the horrible smell to the attention of the leasing office and maintenance staff more than once and them only coming inside my apartment ONE TIME to look for the source I went into the leasing office upset because I just couldn't take the smell anymore. Because of my visit into the leasing office that day I was served with a 10 day notice that stated it was for causing a disturbance in the leasing office. Of course I did because they were not doing anything about the horrible smell. Two days later I found a 30 notice stuck in my door telling me that they were not going to renew my lease. I laughed at it because before this whole thing started I had already let the leasing office know that I WAS NOT GOING TO BE RENEWING MY LEASE. A few days before my move out date the pest control company was there in the apartment next to mine unit #1173 and he told me that they were there to find out where a smell was coming from and that they were about to drill holes and knock holes in the wall of the garage that was RIGHT NEXT TO MINE TO FIND OUT WHERE THE SMELL WAS COMING FROM! I WANT TO MAKE THIS CLEAR, THAT PEST CONTROL COMPANY WAS THERE 4 TIMES FOR SOMETHING THAT PALAZZO TOWNHOMES TREATED ME LIKE CRAP OVER! NO ONE EVER CALLED ME TO AP0LOGIZE OR EVEN ADMIT THAT THE WAY THEY HANDLED THE SITUATION WAS WRONG! Dog poop left in front of the entryway of my door for days in plain sight(NOT HIDDEN BY BUSHES OR ANYTHING). I believe that this was their way of making sure I was as uncomfortable as possible during the remainder of my lease. I told all of them that Karma is a ----- and that I was going to let the universe handle it.
    Manager

    6/20/2016

    Palazzo Townhomes
    Dear Resident, Thank you for taking the time to express your experience at Palazzo Townhomes. We truly appreciate all your feedback. We would like the opportunity to sit and speak with you further regarding concerns. We are available at your request Monday through Friday from 9:00am to 6:00pm. We are happy to set up an in person meeting or a meeting via the phone. Alliance prides itself in the training of its team members and I am disappointed to hear that we did not meet all of your expectations. We sincerely look forward to your anticipated reply to our invitation to assist you. The Management Team at Palazzo Townhomes

    Review 13 out of 59

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