Review History for anonymous

Pointe at South Mountain Apartments


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anonymous

Resident 2018

9/2/2018

This place is terrible. Most of the office staff have the worst attitudes and customer service I have ever experienced. Maintenance doesn't know how to do their jobs, or they just do the bare minimum so the issue occurs a day later then they say they're trying everything they can to fix the AC that's been out for over a month and won't let you out of your lease even when your dog suffers all day in a scolding apartment when you have to work. Sidewalks make no sense at all. Gravel is awful to walk on. Way too much marijuana smells on this property. Pools are tiny and extremely warm all year round. Do not live here.
    Manager

    9/7/2018

    Pointe at South Mountain Apartments
    We are very sorry to hear that you have not had a positive experience in our community. Our team here at Pointe at South Mountain works hard to provide the highest quality of service to anyone who walks through our door. We apologize for any frustration you may have felt during this time. Please let us work to make things right! There are a few issues you have mentioned in your review that we find very concerning and encourage you to reach out to our regional manager Patricia at (602) 914-7001. We would love to start a dialogue with you about this review and how we might be able to turn your negative experience at Pointe at South Mountain into a positive one. We really appreciate that you've taken the time to provide our community with feedback and we take improvement very seriously. Please have a wonderful day!
    1.0(1 rating)

    Review 17 out of 116

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