C

Serafina at South Mountain

11025 South 51st Street, Phoenix, AZ 85044
11025 South 51st Street, Phoenix, AZ 85044

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Serafina at South Mountain

11025 South 51st Street

Phoenix, AZ 85044

 
 
 
 
 
 

epIQ Report Card

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Community epIQ Grade N/A

Ratings & Reviews (90 Reviews)

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Resident 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/16/2020
The water stops working at random 2-3 times a month here. I've lived here for 2 years now and suffered through 3.. maybe 4 changes of property management companies. None of them have fixed the water issue and through reviews I've seen online this has been… See More
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Serafina at South Mountain Manager

07/24/2020

Dear Anonymous, We are sorry that you are frustrated and understand that there have been water issues for awhile. We are working hard to fix all of your concerns, and have replaced many pipes throughout the building, although this is a process and not an overnight fix. We are sorry that you feel that we don't care, but we most definitely do and take your concerns seriously. Please reach out to us so we can speak further. My email is [email protected] Sincere Regards, Management

EmilySylvia • Resident 2017 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/24/2020
Denise, the new manager, reached out to me today, which made me feel like she actually cares about the tenants and their experience here. I feel like the new management here will be more responsive to any issues that come up. I'm very appreciative of the… See More
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Serafina at South Mountain Manager

06/23/2020

Hi Emily. We took over Management at Serafina in April, and are sorry to hear that you have experienced so many issues. We are working through the hot water issue, so I hope we can get this resolved. We are most definitely there for our residents during this pandemic and want to make sure our residents love to call Serafina their home. Please reach out to our office so we can speak further and address your other concerns.

Irlanda_E • Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/18/2019
Before new management took over everything was superb! The women in the office were so incredibly friendly and inviting. They took care of of every maintenance request quickly. They had no breed restrictions on dogs. The new management is terrible. The water goes out almost every… See More
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Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/21/2018
I'm going on my 2nd year leaving here and love the complete is small well kept and close to everything. Dog and cat friendly it nice to get to know your Neighbors because there is less turn around. The amenity are open 24 hour. See More
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Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/16/2018
Overall: The community has a constant problem with the water. Either the water is off due to a burst pipe or the hot water is off suddenly. The owners of the community refuse to fix the root problems instead they just deal with problems as they… See More
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Rhill5 • Resident 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/18/2018
The staff here is amazing I have never had any problems with getting something fixed or help with questions from the office staff. I overall have loved my experiences so far with living here. Sara, Lindsay and Mike are all amazing See More
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Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/01/2017
When the move in special offer is to like their Facebook page you should beware as they're trying to bribe you for appearances. The non renovated apartments are horrific with ratty carpet, dents and holes in the walls and ceilings and appliances likely older than you… See More
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Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/02/2017
Anyone that give this place 5 stars is probably staff. There are run down appliances, water outages frequently. The walls seem pretty thin. There are morbidly obese people upstairs and it's sounds awful. A family member was worried someone might fall through. I thought that was… See More
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Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/21/2017
Happy with our choice to live here. The staff is always friendly and helpful. Overall the property is well kept. You never here your neighbors or any outside noise. The unit itself is very nice. We have a two bedroom two bath and I love the… See More
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Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/01/2017
Anyone that give this place 5 stars is either staff or has been given some sort of incentive. This place is the pits. Run down beat up appliances, water outages every few weeks and high --- community utility bills. Every time the water is out your… See More
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Llangley • Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/22/2017
Love my apartment and Denise is amazing . Tim in maintenance is also very nice and a hard work. See More
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Matt Favazzo • Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/10/2017
I have lived here almost a year now and will be renewing my lease soon. Serafina is a great community in a beautiful neighborhood. So far I really like the new front office staff and the new renovations and pathway lights look great! See More
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suetrvlr9 • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/28/2016
I have been living here for 2 months, and I love it. The staff, especially Mirria, is superb. So friendly and professional. The grounds are kept clean and safe. The maintenance staff is second to none. They respond immediately, and fix everything correctly. Happily recommend this… See More
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lcgraham21 • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/30/2016
This community is quiet and tidy, proximity to I10 is fantastic (you can't even tell iot's so closeby). Maintenance is on top of everything, even "non-urgent" repairs. Mirria in the office awesome and always willing to help! See More
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Resident 2016
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/29/2016
Love this place. I would recommend lots of friends. See More
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Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/16/2016
We've lived here for going on 2 years and have no complaints! The complex is very quiet and well-maintained and the office staff are great! My 4 month old daughter and I visit with Mirria and Karlee in the office and always have pleasant conversation, they… See More
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stokes233 • Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/16/2016
so this place is a amazing place to lived here for about 9 months and have had no issues. they are always on top of things when you need them done and that is what makes this place a great area to live. the staff is… See More
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Oscarvon55 • Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/02/2016
Carly is very kind professional and personal and Emily is as well they both made sure I received a very important item they follow thru take appropriate action beautiful grounds I always get tons of compliments on my apt when I have guest over See More
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milliny • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/19/2016
Management have been extremely helpful in getting us settled in our new apartment. It's quiet despite living close to I10. So convenient to everything and affordable. It's a hidden little gem. See More
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Prospective Resident Visited 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/29/2016
Very nice place! Everyone was very helpful when I went to look at apartments!! See More
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chrisrun • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/06/2016
Very friendly staff. Clean grounds and great pricing. Simple process was in and out. See More
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Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/11/2016
It was the easiest decision I've made, to move in here, and the staff made the process the easiest move-in I've ever had. One star deducted because they don't take money orders, only personal and cashier's checks and I don't like using personal checks. See More
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Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/22/2016
I have lived at Serafina almost a year now. The apartments are very nice but have HUGE water issues. Hot water goes off at least once a month without notice. That is the only negative thing I have to say. The office staff is very nice… See More
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Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/21/2016
I have lived here since 8/2015 and I have a had a good experience so far! The new staff that I have met since moving here have been very polite and helpful See More
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Oscarvon • Resident 2013 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/31/2015
The staff has gone above and beyond. I feel very comfortable and they are extremely helpful Marquis Emily and omg I'm drawing a blank the one I talk with the most and I'm a talker brown hair asst manager I feel very safe See More
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 Updated Review
Rating Breakdown
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Manager

 
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Features & Amenities

Parking

  • Covered Parking

General

  • 1st Floor
  • 24-Hour Management Availability
  • Air Conditioner
  • BBQ Stations Throughout
  • Black Appliances
  • Clubhouse
  • Convenient to South Mountain Regional Park
  • Fireplace
  • Fully Equipped Gourmet Kitchens
  • Granite Countertops
  • New Carpets
  • On-Site Maintenance
  • Package Receiving Service
  • Playground
  • Pool
  • Pool View
  • Premium Flooring
  • Public Transportation
  • Quality Landscaping
  • South Mountain Views
  • Spacious Closet
  • Storage Space
  • Upgraded One and Two Bedroom Homes
  • Vaulted Ceilings

Pets

  • Cats Allowed
  • Dogs Allowed

Floor Plans & Pricing

MOVE-IN SPECIAL:

  • Move-in today and received $500 OFF your move-in costs when you choose one of our upgraded units! Offering move-in specials. Upgraded apartment homes available. Inquire about your new home today! Waived $200 Admin fee and 1/2 of App Fee for all Military, Veterans, First Responders, and Veterans!

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,090 - $1,435

  • SQ. FT.

    678

  • Available
    Avail.

    1 Units

  • Model

    A1

  • Price
    Price

    $1,100 - $1,395

  • SQ. FT.

    734

  • Available
    Avail.

    N/A

  • Model

    A2

  • Price
    Price

    $1,210 - $1,725

  • SQ. FT.

    771

  • Available
    Avail.

    4 Units

  • Model

    A3

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,160 - $1,525

  • SQ. FT.

    863

  • Available
    Avail.

    3 Units

  • Model

    B1

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,390 - $1,660

  • SQ. FT.

    1,000

  • Available
    Avail.

    4 Units

  • Model

    C2

  • Price
    Price

    $1,410 - $1,660

  • SQ. FT.

    958

  • Available
    Avail.

    1 Units

  • Model

    C1

  • Price
    Price

    $1,415 - $1,665

  • SQ. FT.

    1,040

  • Available
    Avail.

    1 Units

  • Model

    C3

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

C+
Western Wealth Communities
VIEW 17 COMMUNITIES

Welcome to Serafina at South Mountain Apartment homes, proudly managed by Western Wealth Communities. Nestled in the beautiful Ahwatukee residential area, your new home awaits at Serafina at South Mountain Apartments. Conveniently located off the I-10, you will find all of the modern amenities and newly updated interiors you're looking for in an apartment home. With spacious floor plans in one- and two-bedroom layouts, our pet-friendly apartments have several options to suit your particular needs. Whether you enjoy relaxing inside your apartment home or taking a stroll through our community Bark Park, Serafina offers the perfect combination of comfort and convenience. Make your move today!

Office Hours

  • Sunday: Closed
  • Monday - Friday: 08:30 AM - 05:30 PM
  • Saturday: 10:00 AM - 04:00 PM

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Frequently Asked

What are noise levels like at Serafina at South Mountain?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Serafina at South Mountain?
The community is rated 2.5/5 stars, signifying moderate satisfaction on average.

How safe is Serafina at South Mountain?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.5/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 50% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 65.5 days to their community reviews in the past year.

Who manages Serafina at South Mountain?
Western Wealth Communities

What is the pet policy at Serafina at South Mountain?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

What is the move-in special?
Move-in today and received $500 OFF your move-in costs when you choose one of our upgraded units! Offering move-in specials. Upgraded apartment homes available. Inquire about your new home today! Waived $200 Admin fee and 1/2 of App Fee for all Military, Veterans, First Responders, and Veterans!

Serafina at South Mountain Gallery

Manager Uploaded Photos
Floor Plans
Resident Uploaded Photos

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Serafina at South Mountain is a 678 - 1,040 sqft apartment in Phoenix in zip code 85044. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $1,090 - $1,725. Nearby cities include Glendale, Scottsdale, Laveen, Tempe, and Tolleson. 85284, 85283, 85048, 85226, and 85042 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

MOVE-IN SPECIAL

Serafina at South Mountain

Provided by Property Management

Management Photos (22)

  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ
  • (Manager photo uploaded on 05/05/2020) Image of Serafina at South Mountain in Phoenix, AZ

Provided by Other Residents

Resident Photos (6)

  • (Resident photo uploaded on 09/09/2013) Image of Serafina at South Mountain in Phoenix, AZ
  • (Resident photo uploaded on 09/09/2013) Image of Serafina at South Mountain in Phoenix, AZ
  • (Resident photo uploaded on 10/21/2015) Image of Serafina at South Mountain in Phoenix, AZ
  • (Resident photo uploaded on 10/21/2015) Image of Serafina at South Mountain in Phoenix, AZ
  • (Resident photo uploaded on 10/21/2015) Image of Serafina at South Mountain in Phoenix, AZ
  • (Resident photo uploaded on 12/25/2015) Image of Serafina at South Mountain in Phoenix, AZ
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