Review History for robertcliftonrobinson

Sierra Grande Apartments and Suites


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robertcliftonrobinson

Resident 2015

8/28/2015

Upon our move out of the apartment, we thoroughly cleaned the apartment and left it in better condition than it was in when we moved in. We paid our rent on time, and we paid $1,199 for a studio apartment that is old, in bad repair and over 40 years old. We took 64 photo's of the apartment to prove that it was left clean, as we had heard that the Property Manager frequently holds the deposit for unjust reasons. Lauree Hensell is the property manager. She withheld $40.00 of our $150.00 deposit because she claimed that the Range/Oven and Cabinets were left dirty. I provided her with photo's showing that these items were in fact, clean. While serving the poor of a remote Island in the Philippines, I had recently had a heart attack. Upon my return to the U.S. for treatment, my wife was diagnosed with a brain tumor. We were in the apartment for only 4 months, while we attended Dr's appointments and surgeries. We did not use the oven at all, the range, only occasionally. Ms. Hensell stated that because there was a spot on one of the drip pans that she was justified in charging me $40.00 to clean the Range. She said that it was based upon 2.5 hours that were required to clean this spot. Lauree also claimed that the cabinets were greasy. In fact, we cleaned all the cabinets and took pictures to prove they were not greasy or dirty. The Better Business Bureau of Arizona contacted Lauree to seek to reason with her, she refused. Channel 12 News contacted Lauree to try and reason with her, she refused. This Apartment Complex uses the former tenants deposits to pay for cleaning for the next tenants. They assume no responsibility to ensure that the apartments are clean themselves, but rely upon the former tenants who have moved out. I would encourage any potential tenants to seek other apartments, rather than this one. Even if you take the time and effort to clean the apartment when you move out, you will still be charged a substantial fee for cleaning. See wwwsierragrandeapartmentscomplaintscom Robert Clifton Robinson

Review 5 out of 11

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Sierra Grande Apartments and Suites

March 2024

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