I just moved in and love the place. I will update if anything changes, but I have had a great experience with the office staff so far. I was worried about it after reading some reviews. Eva and Stephanie have been nothing but nice and helpful during the move-in process (after I signed the lease, so if you read some of the reviews on here they are supposed to be being rude to me now?). I guess I have not needed anything like repairs because I just got here, but the ladies seem professional and sweet so far.
The apartment (larger 1 bedroom called 'retreat') is great. I am renting a third floor unit to be safe because other reviewers said the subflooring leaves a lot to be desired meaning you can hear your neighbors pounding above you. Who knows, I'd rather not find out.
I chose this place because other apartments in Arcadia and Biltmore area had the same pricing or slightly lower, but for a lot less aesthetics and amenities (washer and dryer in the unit! gorgeous pool area and furniture. nice looking workout room).
I just hope my expectations aren't too high because I am SO pleased right now.