Review History for anonymous

Palms at South Mountain


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anonymous

Resident 2019

9/30/2019

Been living here a few months. They don't give you the key to check your unit until the actual day you are to move in so no way to check things. Pet hair in carpets, roach problem, blinds falling, unit constantly floods due to what they claim is a mis-routing of pipes, air vent leaks, sinks back up & have low water pressure, Hidden charges including $25 plus a service tax (against the law) for valet trash - limited to 5 days a week but can only be sat out in a 2 hour window - worthless. 8 additional taxes. Group pay water bill - for 500+ units split depending on unit size and occupants and tax. Additional common area electrical fee and tax, alarm fee and tax, administrative fee... nickle and dime the hell out of us, Parking lot floods in 2 areas, gates stay open 24 hrs no security so not really gated, car was broken into, new management petty - rude and truly can care less about maintenance and other complaints. Wall outlets won't grab the cords - they fall right out. Busted appliances... will be breaking my lease - opting out to get out of this place immediately. Simply awful, overcrowded, poor to worse new management. Don't come here.
    Manager

    12/13/2019

    Palms at South Mountain
    Thank you for your feedback. In order to stay true to the highest ethical standards and principles through our community management operations, we diligently follow the lease contract when assessing fees and/or charges. If you have any further questions about this, we are more than happy to be of service and are always available via phone call or in our office. Again, thank you for taking the time to address these concerns.

    Review 26 out of 318

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    Palms at South Mountain

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