Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 55.2 days |
Contact Property
The Retreat
20808 North 27th Avenue
Phoenix, AZ 85027
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 55.2 days |
Hi there, thank you for your insight. We are sorry to hear that the price increase has been an inconvenience. Please know that our team always welcomes any feedback, including questions about these changes in pricing, as we are always looking to improve residents' living quality.
Thanks for residing with us for two years, Carolina. We appreciate you highlighting your favorite aspects of our community, and we wish you the best in your future endeavors!
We're so happy to have you as a part of our community here at The Retreat. Delana is an all-star, and we'll make sure to pass your kind message along to her! Please don't hesitate to reach out to our team if you need anything at all!
Hi there, thank you for reaching out. While we're glad you've had great experiences with our maintenance team, we're disappointed to know that you're not entirely happy with your experience. Please reach out to our manager at [email protected] We'd like a chance to address your concerns and look forward to improving your experience.
Hi there! Thank you for the feedback about your experience at The Retreat. Our team is sorry to learn that we were difficult to get ahold of throughout your time here. We want to assure you that it is never our intention to give our residents a negative impression. Additionally, our team values your feedback about our service and we plan to use your review to make improvements and changes around here. We'll be sure to pass on your feedback with our maintenance team so they can work to address issues promptly, as well. Thank you for your review and we wish you the very best in your future adventures!
Thank you for the outstanding review of The Retreat! Our team is delighted to know that you are finding our community to be comfortable and secure. We work hard to keep our grounds in tip-top shape and we're so glad that you can tell! If you ever need any assistance, please just give us a call.
Thank you for the excellent review of The Retreat! Our team is pleased to know that you've been impressed by our attentive and efficient service in addition to our convenient amenities. We will sure miss seeing you around our community!
Thank you for the wonderful rating of The Retreat! Our team is delighted to know that you are enjoying our peaceful and friendly community. We work hard to maintain our lush grounds and convenient amenities so we truly appreciate the recognition! Our team will be sure to keep up the great work! Thanks again for the review.
Hi there! Thank you for the wonderful review of The Retreat. We're so glad that you've been enjoying your resident experience so far because we aim to exceed expectations. We look forward to having you here for many more years to come!
Hello! We're delighted to see that you're loving your experience at The Retreat so far. Please come to our office so we can finish your request for your dishwasher. We look forward to keeping up the 5-star job and getting your time here up to speed soon!
Thank you for reaching out. Our team is very sorry to learn of your concerns! Knowing that you contacted the local police department is of course of the utmost importance to us. During these difficult times, keeping vigilant is always our goal so we appreciate you reaching out. Please feel free to give our office a call if you'd like to chat further!
Hi there, thanks for reaching out. Our team is disappointed to learn that your experience didn't completely meet your expectations due to a few issues, but we do appreciate the 4-star rating. We sincerely apologize for the bumps in the road! Our team is always looking for ways to improve things so your feedback is valued! Lastly, we are glad that you recognize our recent efforts to upgrade our community! Thanks again. If you'd like to chat further, please feel free to call our office.
Dear Resident, Thank you for your kind words! We are thrilled to hear that our professional and attentive service has been instrumental in making your stay worthy of 5-stars!
Thank you for the outstanding review of The Retreat! We are so happy to know that you are feeling comfortable and at ease in our community. Our team appreciates your patience, understanding, and residency more than you know! Lastly, we look forward to having you here for many more years to come! Thank you for choosing The Retreat.
Thank you for the review of The Retreat! Our team is happy to know that you've enjoyed our convenient location and resident events! We appreciate your feedback too.
Thank you for taking the time to leave a review! Our team is elated to know that you've experienced the wonderful service we aim to consistently provide. We're glad that you are loving the resident events, too! We look forward to having you here for many years to come!
Thank you for the 5-star review of The Retreat. Our team is delighted to know that you are having such a rewarding experience. We're pleased to learn that you're impressed with Khari, too, because he is an all-star on the team. We look forward to having you here for many years to come. Welcome home!
Thank you for the 5-star review of The Retreat! Our team is happy to know that you are enjoying our pristine grounds and convenient amenities. We look forward to having you here for many years to come!
Dear Resident, we're disappointed to hear about your experience and understand your frustration. We want our residents to feel comfortable in our community and would appreciate the chance to speak with you regarding your concerns. Please stop by our front office at your earliest convenience. We are eager to hear from you and look forward to making things right.
Dear Resident, Thank you for taking a moment to highlight The Retreat with your wonderful 5-star rating! We're happy to know that you're enjoying our features just as much as we are. We'd love to continue to ensure your satisfaction, so we welcome you to pop into our front office whenever you have a moment. We'd love to discuss your feedback in person. We look forward to connecting with you and serving you for many more years to come!
Dear Resident, We're very disappointed to learn about your impression of our community as we can assure you that it's never our intention to make our residents feel as though their comfort isn't our priority. We care about your well-being and would like that chance to discuss the outstanding inconveniences you have encountered. We want to make things right for you, but since you have shared anonymously, we'd like to invite you to stop by our front office so we can address your concerns correctly and arrive at some immediate solutions. We're eager to hear from you and improve your experience, so we look forward to talking soon! Best, The Retreat Management Team
Wow! We are delighted to see that our community has rendered you speechless! Thank you for taking the time to share your four-star recommendation. If you'd like to share your personal experiences with us, we'd be delighted to speak with you in the office.
Thank you for sharing your thoughts. Our team takes the time to read your feedback, and use the information to grow, make changes, and improve our community for everyone. We really want residents to enjoy their homes, so we would appreciate the opportunity to make things better. Please stop by our office to discuss the concerns included in your review. We look forward to speaking with you and improving your stay with us.
Thank you for your terrific 5-star review of The Retreat! We are excited to read that you are enjoying your time with our community and invite you to stop by our office if you have pending concerns or requests. Looking forward to continuing our excellent services and to working with you!
$1,138 - $1,522
725
3 Units
1x1
$1,350 - $2,092
1,033
3 Units
2x2b
$1,382 - $1,865
988
2 Units
2x2a
$1,772 - $2,205
1,200
3 Units
3x2
Live Your Desert Dream The Retreat is your everyday oasis ideally located on a stunning Sonoran landscape in Deer Valley, Phoenix, Arizona. Our 1, 2 & 3 bedroom apartments for rent feature gorgeous spaces designed for high style and comfort. Modern finishes are sleek and chic throughout. Energy-efficient appliances and an in-home washer and dryer keep the chores under control, while keeping your world effortlessly fresh and beautiful. Convenient to I-17 and the 101, your apartment home is minutes away from major employers such as American Express, HonorHealth, and Honeywell – all situated within one of the area’s most highly regarded school districts.
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Contact Property
The Retreat
20808 North 27th Avenue
Phoenix, AZ 85027