Review History for anonymous

The Turn Apartments


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anonymous

Resident 2020

5/7/2020

Disgusted of the poor and unprofessional handling of no tenant walk through, that during the COVID-19 pandemic caused a lack of clarity and assurance of charges unrelated to vacated apartment and taking advantage of us during pandemic overcharging and no move-out walk through. Management was changed 1 week prior to our vacating and disallowed the contractual agreement "Lease" from being present for the walk through. We had been living in the apartment for 2.5 years and many of the issues related to the move out charges were there prior to move in and never fixed by previous management. Damages caused by the maintenance staff was then charged to us and no consideration was made by the office manager. Her statement was, "the current charges will remain." She would not pick up a call nor respond to a verbal conversation, instead sent emails and pictures that did not reflect the pictures we took prior to leaving. The worst part is they entered the apartment during the pandemic for "filter" change, inspection of fire alarms and apartment inspection, but would not allow us to be present for the final walk-through. No opportunity was provided to even look at previous placed work orders issues prior to charges, such as fixes, cleaning or at least be visually present to acknowledge said damages. Normal wear and tear was then assumed to be recent and they charged for full replacement, when they stated only a deep clean was needed. Let alone they always remove carpets and repaint walls after last tenant and before new tenant lease apt. They charged us for these regular maintenance of a vacant apt. The office manager is unethical and unprofessional in her disposition and for the money paid for rent, which we were never late nor short on, was not taken into account and we were treated unfairly. I do not recommend this location nor doing business with this management company and if you do decide to lease, make sure to document and pressure them to allow you to be present so they don't take advantage of someone else. Photos uploaded last day at apt.
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Resident 446206

Verified Resident 2017 - 2018

1/28/2018

Already commented on maintenance, care, service fees and rent exceed the amount of quality of apartment. The Turn has very nice and helpful staff but the quality of apartment and service fees is above. There is constant loud noise coming from vechilce all theoughout the night. I have high school children and adults work Monday-Friday for loud disturbance from 1am-7am. It’s not a problem on the weekend but during the week its to loud for these thin walls. The initial viewing of the apartment was not available for our request but was shown a 2 br and 2 bath as a comparison but different was not comparable for the 3 br and 2 br we needed and availability. We manage but Gavin to pay extra for garage and when cars were blocking other garages and spaces the rent for garage went down but only for new resident and we have been here barely 4 months to pay $75. We should also have gotten the privilege to pay $50. The Turn is not what I expected it to be; believed it was a quiet and nice living community (small), but it as the same as our last apartment.
    Manager

    1/30/2018

    The Turn Apartments
    Hi Verified Resident, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We sincerely have taken your feedback and are working on various solutions to reduce vehicle noise through out the coming months. We would appreciate the opportunity to work with you and any of your additional specific concerns. Please feel free to contact us directly at 602-547-3800, or theturn@greystar.com. We sincerely appreciate your honest feedback, as we are always looking for ways to improve. The Turn Apartments

    Review 9 out of 103

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    The Turn Apartments

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