Disgusted of the poor and unprofessional handling of no tenant walk through, that during the COVID-19 pandemic caused a lack of clarity and assurance of charges unrelated to vacated apartment and taking advantage of us during pandemic overcharging and no move-out walk through. Management was changed 1 week prior to our vacating and disallowed the contractual agreement "Lease" from being present for the walk through. We had been living in the apartment for 2.5 years and many of the issues related to the move out charges were there prior to move in and never fixed by previous management. Damages caused by the maintenance staff was then charged to us and no consideration was made by the office manager. Her statement was, "the current charges will remain." She would not pick up a call nor respond to a verbal conversation, instead sent emails and pictures that did not reflect the pictures we took prior to leaving. The worst part is they entered the apartment during the pandemic for "filter" change, inspection of fire alarms and apartment inspection, but would not allow us to be present for the final walk-through. No opportunity was provided to even look at previous placed work orders issues prior to charges, such as fixes, cleaning or at least be visually present to acknowledge said damages. Normal wear and tear was then assumed to be recent and they charged for full replacement, when they stated only a deep clean was needed. Let alone they always remove carpets and repaint walls after last tenant and before new tenant lease apt. They charged us for these regular maintenance of a vacant apt. The office manager is unethical and unprofessional in her disposition and for the money paid for rent, which we were never late nor short on, was not taken into account and we were treated unfairly. I do not recommend this location nor doing business with this management company and if you do decide to lease, make sure to document and pressure them to allow you to be present so they don't take advantage of someone else. Photos uploaded last day at apt.