Ratings & Prices for The Urban Apartment Homes, Phoenix, AZ

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	1.8
Safety	1
Office Staff	1.4
Maintenance	2.2
Neighborhood	2
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	5

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (163 Reviews)

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Resident • 2021

01/23/2021

They promise you way more than they offer. Also, they'll tow your vehicle without explanation. Trash piles up in the dumpsters. Terrible management. Maintenance requests take forever to fulfill. We've been waiting for months for maintenance to resolve an issue and have spoken with management on… See More

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Resident • 2020

11/04/2020

THE WORST PLACE TO LIVE. THEY NEVER CALL YOU BACK, YOU HAVE CREEPY GUYS, COCKROACHES FOR DAYS LIKE THEY WILL NOT GO AWAY. THIS PLACE IS SO DIRTY. EVERYTHING IN YOUR APARTMENT WILL BREAK ON YOU AND THEY WILL IGNORE YOU AND NOT DO ANYTHING ABOUT… See More

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Resident • 2017 - 2020

06/27/2020

The noise is out of control. People bring speakers down to the pool and blast music so loud your walls will shake. The office does nothing to help. It ruins every weekend, and I've had to leave the property every weekend for the past few months… See More

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bobbytomh • Former Resident • 2019 - 2020

05/06/2020

Do not live here. I thought this was a good property, but after learning how the staff protects the safety of its tenants I have changed my mind. This was especially evident during our move out where the actions of the management staff were purely unfair,… See More

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Resident • 2019 - 2020

04/27/2020

Horrible place to live! This management team doesn't care about it's residents in any way nor does the parent leasing company Knightvest. Loud parties taking place in the pools at night, marijuana smell throughout the entire complex and inside the apartments air vents, gates are ALWAYS… See More

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Resident • 2019

05/14/2019

I am finishing up my lease after being here for a year, and it definitely has its pros & cons. I was told that this complex is a gated community with security & that was a complete lie. Although there is gates surrounding the property, the… See More

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Eloid_B • Resident • 2019

04/23/2019

There's a bike chain in front of my door I asked the management to remove it I have sent pictures now she won't answer my calls or emails all I want is the bike to be removed from in my front door I don't think that's… See More

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Resident • 2019

04/02/2019

Unfortunately in the month that me and my roommate have been living here our experience is more than I can put into words. To begin with I come home at 3am the gate is wide open every night what is the point of living in a… See More

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Prospective Resident • Visited 2019

02/12/2019

Was driving past this place when I came across Jose and as he called it, his "mobile marketing station" out front on the sidewalk. I'm new to the city and he was very informative telling me about the local area as he showed me the floor… See More

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Former Resident • 2017 - 2018

10/02/2018

The urban apartments are ridiculous. First of all you can smell marijuana inside your apartment from outside.Yes a lot of people smoke it here. Secondly they do not tell you in advance the extra charges they add to your last month. Please notify these people 60… See More

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Resident • 2016 - 2017

11/28/2017

I moved in end of October of 2016. Gated community where the gates are broken every single day. Within the first 10 months of living there I have received 3 Registered Sex Offender notices in the mail of them moving into the neighborhood, 2 were level… See More

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Zoran_V • Resident • 2015 - 2017

10/23/2017

Noisy neighbors ,car theft shooting and who knows what else.It's gated comunity but the gate is broken all the time.Don't let the good outside look fool you!!! I am not recomending this place to enybody It's expensive for what it is.

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Prospective Resident • Visited 2017

09/26/2017

The Urban apartments cover all your needs. The property has a very well kept and clean pool, gym, and clubhouse. The best part is the staff, which has done nothing but impress me and always willing to help. Whatever you ask, they find a way to… See More

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Resident • 2016 - 2017

09/15/2017

The Urban is a nice place and for a very nice price. The staff are friendly and I never had a problems living here, I only wish the pool was 24 hrs or at least stayed open until twelve.

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Resident • 2014 - 2017

08/04/2017

Safety doesn't seem to be a top priority. There have been several shootings on property not once were the residents made aware By email or flyer. Cars get broken into. The gates are taken off track almost nightly. The parking area lighting leaves something to be… See More

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Verified Resident 376196 • vrp • 2015 - 2017

07/28/2017

Is been a great experience in this community especially cause I have two girls I like living here and we have great staffs and people plus school are near by us and also great stores and is a great area

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Verified Resident 373440 • vrp • 2017

07/22/2017

It's a nice place.!i like it here, not sure if I will renew but it definitely suites my needs for the time being. When I first moved here I didn't realize how many little ones were around but I can't complain I have kids myself.

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The Urban Apartment Homes Manager

07/29/2017

Thank you for your review. We hope that we continue to meet your expectations.

Verified Resident 372379 • vrp • 2015 - 2017

07/19/2017

Friendly staff prompt service I like the gym and pool The apartment complex is always clean great customer service always willing and prompt to assist me with any issues I like the sitting area able to relax

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The Urban Apartment Homes Manager

07/29/2017

Thank you for your review. Please let us know if there is anything else we can do to provide you with an exceptional community experience.

Verified Resident 372373 • vrp • 2016 - 2017

07/19/2017

You get what you pay for, simple as that. The staff is kind and generous, but the quality of the apartments and security on site, is HORRIBLE. If you don't mind loud neighbors and a horrible kept grounds, then you can simply come here. See More

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The Urban Apartment Homes Manager

07/29/2017

Thank you for taking the time to share this feedback with us. Please call our Community Manager directly at (602) 283-5435 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.

Verified Resident 371041 • vrp • 2016 - 2017

07/17/2017

I am not happy with the management team although the apartment is very nice and I would recommend the apartments. They take care of making sure that the grounds are kept clean and safe. Be careful with the billing system is if they make a mistake… See More

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The Urban Apartment Homes Manager

07/27/2017

Thank you for your review. Please reach out to our Cares Team at [email protected] if we may further assist you.

Verified Resident 370179 • vrp • 2017

07/15/2017

We moved to Arizona from another state and found this apartment online and did the application online. The pictures were awesome and we rented the apartment without seeing it. We are very happy with The Urban and look forward to the next year in our new… See More

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The Urban Apartment Homes Manager

07/27/2017

Thank you for your review. We hope that we continue to meet your expectations.

Verified Resident 368887 • vrp • 2017

07/12/2017

Loved the apartments they are very clean and the office personnel are so kind and amazing! I love that every unit has a full size washer and dryer and they have so many layouts to choose from!! Plus they are Very affordable! See More

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The Urban Apartment Homes Manager

07/27/2017

Thank you for the feedback. We strive to provide excellent service here at The Urban An Apartment Community.

Joseph Dokes • Resident • 2017

07/10/2017

I would not move here unless you like loud music, late night parties, unfriendly people, paper-thin walls(or just really loud people), pot-smoke all around, unsupervised children at the pool, not being able to enjoy the pool areas, feeling uncomfortable, neighbors that are rude, etc. I think… See More

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The Urban Apartment Homes Manager

07/27/2017

We appreciate you taking the time to share this feedback with us. The team at The Urban An Apartment Community takes our reviews very seriously. Please call our Community Manager directly at (602) 283-5435 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.

Verified Resident 364032 • vrp • 2017

06/30/2017

I've only been here for 3 months and so far everyone is really nice. The office staff is very professional and very accommodating. The people that live here are friendly. It's kind of a diverse crowd. There are a lot of families with younger kids.

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The Urban Apartment Homes Manager

07/21/2017

Thank you for your review. We hope you continue to enjoy your living experience with us.

Resident • 2013 - 2017

05/03/2017

Lately the apartments since few years ago are been very bad in all the aspects, maintenance do their job in a hurry and do not do it right, the Staff from the office treat people rude and depending on their mood, noises during the night are… See More

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The Urban Apartment Homes Manager

05/05/2017

•

Updated Review

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Manager

Features & Amenities

Laundry

Washer/Dryer

Parking

Carport
Covered Parking
Garage

General

Air Conditioner
Alarm
Balcony
Ceiling Fan
Clubhouse
Controlled Access
Courtyard
Credit Card Payments Accepted
Disability Access
DishWasher
Disposal
Electronic Payments Accepted
Faux Wood Floors
Fitness Center
Freeway Access
Furnished
Heat
Individual Climate Control
Large Closets
Microwave
On-Site Maintenance
On-Site Management
Package Receiving Service
Patio
Pets Allowed
Pool
Private Patio
Public Transportation
Range
Refrigerator
Short Term Lease Available
Spa
Theater Room
View
Wheelchair Accessible
Window Coverings

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
N/A
SQ. FT.
476
Available
Avail.
N/A
Model
Studio 1

View Floor Plan

Price
Price
N/A
SQ. FT.
521
Available
Avail.
N/A
Model
Studio 2

View Floor Plan

Price
Price
N/A
SQ. FT.
530
Available
Avail.
N/A
Model
Studio 3

View Floor Plan

Price
Price
N/A
SQ. FT.
610
Available
Avail.
N/A
Model
Studio 4

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
495
Available
Avail.
N/A
Model
One Bedroom One Bath 1

View Floor Plan

Price
Price
N/A
SQ. FT.
534
Available
Avail.
N/A
Model
One Bedroom One Bath 2

View Floor Plan

Price
Price
N/A
SQ. FT.
557
Available
Avail.
N/A
Model
One Bedroom One Bath 3

View Floor Plan

Price
Price
N/A
SQ. FT.
637
Available
Avail.
N/A
Model
One Bedroom One Bath 4

View Floor Plan

Price
Price
N/A
SQ. FT.
656
Available
Avail.
N/A
Model
One Bedroom One Bath 5

View Floor Plan

Price
Price
N/A
SQ. FT.
692
Available
Avail.
N/A
Model
One Bedroom One Bath 7

View Floor Plan

Price
Price
N/A
SQ. FT.
694
Available
Avail.
N/A
Model
One Bedroom One Bath 6

View Floor Plan

Price
Price
N/A
SQ. FT.
713
Available
Avail.
N/A
Model
One Bedroom One Bath 8

View Floor Plan

Price
Price
N/A
SQ. FT.
769
Available
Avail.
N/A
Model
One Bedroom One Bath 9

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
695
Available
Avail.
N/A
Model
Two Bedroom One Bath

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
793
Available
Avail.
N/A
Model
Two Bedroom Two Bath 1

View Floor Plan

Price
Price
N/A
SQ. FT.
835
Available
Avail.
N/A
Model
Two Bedroom Two Bath 3

View Floor Plan

Price
Price
N/A
SQ. FT.
838
Available
Avail.
N/A
Model
Two Bedroom Two Bath 2

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,023
Available
Avail.
N/A
Model
Three Bedroom Two Bath

View Floor Plan

Price
Price
N/A
SQ. FT.
1,234
Available
Avail.
N/A
Model
Three Bedoom Two Bath with Den

View Floor Plan

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Leasing:

The Urban, located in Phoenix, Arizona, combines the comforts of relaxed living and the convenience of location. The community is located in close proximity to many local attractions such as Papago Park, Camelback Mountain, Old Town Scottsdale, Arizona State University (ASU) and much more. Our spacious apartment homes are available in studio, one, two, three and four bedroom floor plan options. The Urban offers indoor amenities such as stainless steel appliances and a washer/dryer as well as outdoor amenities that feature two swimming pools and a fitness center. The Urban apartment homes fit every lifestyle. Exercise, relax, work from home... you can do it all at The Urban apartment homes. Contact us today to schedule an appointment and get a personalized tour! Ask about our furnished apartment homes! Ask about our furnished apartment homes!

Questions & Answers

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Frequently Asked

What are noise levels like at The Urban Apartment Homes?
The community is rated 1.4/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Urban Apartment Homes?
The community is rated 1.8/5 stars, signifying slight satisfaction on average.

How safe is The Urban Apartment Homes?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 2/5 stars, signifying slight satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.2/5 stars, which is considered being moderately effective on average.

What is the pet policy at The Urban Apartment Homes?
No pet policy available

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths