| Number of reviews in the past 365 days | 4 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
17425 North 19th Ave., Phoenix, AZ 85023
Ratings & Reviews (76 Reviews)
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Kalyla_A • Resident • 2019 - 2020 Not Recommended
Updated 04/22/2020
Reviewed 04/22/2020
DO NOT WASTE YOUR MONEY. THEY WILL RIP YOU OFF. THE OFFICE GIRLS DO NOT ANSWER THEIR PHONES . THEY DIDNT GIVE ME MY REFUNDABLE MONEY BACK. DEANA IS A HORRIBLE PROPERTY MANAGAER. DO NOT WASTE YOUR MONEY . PLEASE FIND ANOTHER OLACE . This place… See More
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LGL • Resident • 2017 - 2020 Not Recommended
Updated 01/17/2020
Reviewed 01/17/2020
RUN, RUN, RUN...They are a bunch of liars, cheats, and thieves here. Police even told us to pack our ---- and get out as soon as possible, said it was worse than South Phoenix... Bugs of all sorts, dumpster divers, homeless people, vagrants, just plan losers… See More
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Resident • 2019 Not Recommended
Updated 08/31/2019
Reviewed 08/31/2019
Just moved out, gave 60 days notice to MEB before the new company purchased the property. Notified Robinson Group multiple times that we signed a 60 day notice and what our move out date was, they never requested we sign something new with them. They all… See More
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Resident • 2016 - 2019 Not Recommended
Updated 08/06/2019
Reviewed 08/06/2019
I honestly can't wait to move out. New management is just as bad as the old, except now they're less likely to work with you for problems they created. Stay away from this place... And the Robinsone group run apartments.
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Mason_A • Resident • 2019 Not Recommended
Updated 04/16/2019
Reviewed 04/16/2019
This place is awful bed bugs and roaches homeless people dumpster diving and doing drugs at the parks had a lady passed out in the rocks outside my apartment staff dont care about anyone would let anyone break the lease without paying a ton of money… See More
Tides at Deer Valley Manager17/17/2019
Mason, thank you for sharing your concerns with us. We're so sorry that you are experiencing unwanted critters at our community. We want to assure you that your comfort and happiness here is our top priority and we'd appreciate the opportunity to go over the pest control options we have available so that we can resolve this to your satisfaction. I will be reaching out you to gather more information and make things right. If you have any further comments that you'd like to note in the meantime, then please email me at [email protected] I look forward to turning your experience around. With appreciation, Elva M., Community Manager
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Resident • 2011 - 2018 Not Recommended
Updated 09/29/2018
Reviewed 09/29/2018
Management is always changing. The staff now is terrible. I don't want to put people on blast but there is a certain individual there now that has taken numerous of my requests and I NEVER hear back. I've even requested she have a manager contact me… See More
Tides at Deer Valley Manager09/09/2018
Thank you for taking the time to share your honest review of our community. We do our best to maintain a clean, comfortable, and well-maintained community for our residents, and we are upset to hear that you feel differently. We want to address all of your concerns, as we want to make your residency here a good one. With that being said, I apologize for any trouble that you've had when previously trying to get into contact with us. Please email me at [email protected] so that we can set up a time to discuss all of your concerns. I would be happy to hear about any suggestions that you may have, and I look forward to speaking with you. Best, Vicki Woodyard, Community Manager
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Trisha_H288 • Resident • 2018 Not Recommended
Updated 09/12/2018
Reviewed 09/12/2018
Please go somewhere else this place is nasty management doesn't care bugs and just plan nasty they are very dirty and only care about your money not your health please run as fast as you can eli loves to tell you he's going to take care… See More
Tides at Deer Valley Manager14/14/2018
Hi Trisha, It's disheartening to read your opinion of our management team. We try to be straightforward and transparent when addressing any resident issues, and we sincerely apologize for any misunderstandings that might have been exchanged between us. We care about our residents, and we want you to feel comfortable in your own home. I will be contacting you soon so that we can clear up any problems that you may be experiencing. Sincerely, Eli Garcia, Community Manager
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Packergirl2018 • Resident • 2018 Not Recommended
Updated 02/23/2018
Reviewed 02/23/2018
I have never been so disappointed in a apartment complex. I took over the lease for a roommate and the old apartment was infested with cock roaches. We transferred and it has taken over 3 weeks of me calling everyday to get anything fixed. We still… See More
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arianblaise • Resident • 2017 - 2018 Not Recommended
Updated 01/09/2018
Reviewed 01/09/2018
I've lived here since August of 2017 and I am NOT happy at all! I've had nothing but issues with things in my apartment. 5 months and I've put in numerous work orders to get my dish washer working properly and still no one has been… See More
Tides at Deer Valley Manager01/01/2018
Thank you for your review. We are so sorry that you got to feel that our Management Team doesn't care about your well-being. We care deeply about our residents and we work very hard on an ongoing basis to be as vigilant as we can. If you would like to discuss it further, please contact our office at your earliest convenience. I look forward to hearing from you. Sincerely, Eli Garcia, Community Manager
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Tony_G707 • Resident • 2017 Not Recommended
Updated 12/23/2017
Reviewed 12/23/2017
This complex staff, and the management that run it, are the shadiest, laziest people on the face of the planet. I had all of my personal belongings in storage for 8 months before i moved into this complex after relocating from Kansas. I had bed bugs… See More
Tides at Deer Valley Manager02/02/2018
Anthony, We strive to provide a comfortable and enjoyable living experience for our residents so it's very disappointing to read that you're unhappy with your stay. We understand your frustration, and given the opportunity, we'd love to make things better. When you have a moment, please visit our office so that we may address your feedback with care and attention. We hope to hear from you soon. Sincerely, Eli Garcia, Community Manager
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AaronPT • Resident • 2017 Recommended
Updated 12/18/2017
Reviewed 12/18/2017
This place is under new management and absolutely awesome! Rent is more than affordable, especially with all of the great amenities nearby, frys, Walmart, access to freeways, all within seconds of this place. The manager Eli is awesome and always willing to help if any issue… See More
Tides at Deer Valley Manager20/20/2017
Aaron, Wow, thank you for such an incredible 5-star review! Our team at Park at Deer Valley works diligently to provide the best in apartment living, so we're happy to have exceeded your expectations. We look forward to continuing to provide remarkable service! Best, Eli Garcia, Community Manager
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Resident • 2017 Not Recommended
Updated 09/09/2017
Reviewed 09/09/2017
I've lived here for 6 and 1/2 months and for the first two months they were nice to me in the office and then they started being very rude they told me basically to go to hell I have Ben Vandal I have been scared to… See More
Tides at Deer Valley Manager12/12/2017
Dear Resident, Thank you for reaching out. Our residents are our priority and we want everyone to enjoy the comfort of their home. We understand your concern and want to assure you that there have not been any violent crimes at, near or around our community. We take pride in addressing and resolving issues to our residents' satisfaction and we'd appreciate the chance to turn things around for you. Please take a moment to contact our office. We would like to clear up any misunderstandings and look into any areas that you mention need attention. We appreciate that you've reached out and will continue to work hard to make the Park at Deer Valley a wonderful home for our residents. Sincerely, Eli Garcia, Community Manager
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Resident • 2017 Not Recommended
Updated 07/29/2017
Reviewed 07/29/2017
Well, I've been here for two months and it's still no where near move in ready. They didn't clean anything before I moved in. I couldn't do a walk thru until I signed my lease. The manager said she did a walk thru and it was… See More
Tides at Deer Valley Manager01/01/2017
Dear Resident, We understand your frustration and want you to know that we're committed to fixing the issues in your home. Please take a moment to visit our office. We'd be more than happy to inspect these areas and schedule a time to fix them. We want you to be happy and hope to resolve these issues to your satisfaction. Sincerely, Monica Gatlin, Community Manager
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haley273 • Resident • 2017 Not Recommended
Updated 07/21/2017
Reviewed 07/21/2017
If could rate this place a zero, I would. I have only been here for seven months and I wasn't here longer than two before I realized it was absolutely horrendous place to live. For starters, they make this place seem like such a luxury before… See More
Tides at Deer Valley Manager25/25/2017
Hi haley273, Thank you for taking the time to share your experience. The comfort of our residents is our top priority. We take the feedback we receive very seriously and would be happy to speak further on these matters. Please take a moment to visit our office so that we may efficiently resolve the issues included in your review. Sincerely, Monica Gatlin, Community Manager
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schaffer1979 • Resident • 2016 - 2017 Recommended
Updated 04/20/2017
Reviewed 04/20/2017
Rented a 2 bedroom in 2016. Staff was always nice and helpful. City water pipes there are old and water is frequently shut off for repairs about 1/month or 1/every two months. Not really the apartment complex's fault but it was inconvient. Apt manager Monica is… See More
Tides at Deer Valley Manager21/21/2017
Hello, Thank you for sharing your thoughts. We're grateful for your kind words and are happy that you find our team to be friendly. We understand that repairs can sometimes be an inconvenience, so we appreciate your patience. We value your residency and welcome any further feedback you may have. Until then, we look forward to continuing to provide you and all residents with helpful service! Sincerely, Monica Gatlin, Community Manager
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Resident • 2015 - 2017 Not Recommended
Updated 03/05/2017
Reviewed 03/05/2017
DO NOT LIVE HERE. I repeat, DO NOT LIVE HERE!!!!!! I have been here for almost 2 years! Someone took a key and keyed my BRAND NEW car the first night I got it, then someone stole my lisence plate off my car and switched it… See More
Tides at Deer Valley Manager06/06/2017
We're very sorry this has been your experience in our community. I am happy to put you on a better treatment plan for pest control. It is a flat $1.50 fee per month and covers all pest control treatments. Please reach out to us in the leasing office so we can discuss your experience in more detail. Monica Gatlin, Community Manager
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Resident • 2015 - 2016 Not Recommended
Updated 12/30/2016
Reviewed 12/30/2016
The apartment is terrible. They keep turning my hot water off and don't give me any advance notice. The lady in the office is not truthful either. She will lie to you just to get you to go away. There is a huge leak outside that… See More
Tides at Deer Valley Manager05/05/2017
Thank you for reaching out and sharing your feedback. We appreciate all resident feedback even when it is tough to hear. We're glad we had the opportunity to speak to you about these issues in person. If you need anything, always feel free to stop by the office or give us a call. Thank you, Monica Gatlin, Community Manager
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Resident • 2015 - 2016 Not Recommended
Updated 11/02/2016
Reviewed 11/02/2016
You DO NOT WANT TO LIVE HERE! Water is continuously being shut off without any notice. A few months back the water was shut off for about 3-4 days, so much for showering in your own home. On top of that maintainence sucks! You expect something… See More
Tides at Deer Valley Manager07/07/2016
We're very sorry about the issue with the water. Unfortunately the water being shut off the other night was out of our control. This was done by the city due to their pipe breaking. We apologize for any frustration you may have experienced. Together with our maintenance team, we work hard to ensure all problems are resolved quickly. If you are experiencing any maintenance issues please call the office so we can coordinate a solution. Thank you, Monica Gatlin, Community Manager
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mdscyco13 • Resident • 2016 Not Recommended
Updated 09/29/2016
Reviewed 09/29/2016
This place is horrible. I do not even know where to start. We signed our lease for a set price and were told that water sewer and trash were included in that amount, about 2 months in are rent was raised $100 as these amenities aren't… See More
Tides at Deer Valley Manager04/04/2016
Thank you for taking the time to share your feedback. We value all feedback from residents even when it is hard to hear. We're very sorry this has been your experience in our community. I apologize for the numerous issues you've encountered and would like the opportunity to discuss them with you in more detail. Please contact me in the leasing office at your convenience. Thank you, Monica Gatlin, Community Manager
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losho • Resident • 2016 Not Recommended
Updated 08/22/2016
Reviewed 08/22/2016
No hot water for over 2 days now. In the past we have gone without any water for more than 4 consecutive days and no hot water for multiply days. Cars have been broken into. There are roaches. The new management is horrible. Nothing ever gets… See More
Tides at Deer Valley Manager22/22/2016
I'm very sorry to hear about all the issues you've experience in our community. In regards to the hot water issue, we do apologize. There was an underground wiring issue that had to be traced, dug up, and repaired by an outside vendor. We do not see this problem happening again. We have had the gym inspected twice and all the machines seem to be working. Unfortunately the laundry lock does, at times, get broken by other people. The lock is currently on. If you see it broken we ask that residents contact us right away so we can fix it. If you'd like to discuss any of the issues you're having in more detail, please contact us in the leasing office. Thank you, Monica Gatlin, Community Manager
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1953Annonomus • Resident • 2016 Recommended
Updated 07/14/2016
Reviewed 07/14/2016
Good place to live. I needed a two bedroom for my son and I and came across this place on the web. What a find! They have a fitness room, two pools, a covered play area for kids and a dog run. The grounds are well… See More
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PrivateTenant • Resident • 2015 - 2016 Not Recommended
Updated 03/23/2016
Reviewed 03/23/2016
The management is unable to complete basic tasks. EVERY month I have been here there has been a significant issue. Month 1: On the move in day the unit was not ready. It was not ready until the next day that I could start to move… See More
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plargin • Resident • 2015 - 2016 Not Recommended
Updated 03/16/2016
Reviewed 03/16/2016
LOOK ELSEWHERE, I MEAN IT!! We had to turn down the first apartment they tried to rent us because it was barely habitable but we had already signed a lease so we were stuck and just took the first one that popped up that looked halfway… See More
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yamaha410 • Resident • 2016 Not Recommended
Updated 03/14/2016
Reviewed 03/14/2016
Renters be warned. I am a current resident. I moved in 01/16/16 with my wife. It's now 03/16/16. Due to "maintenance" I had: -my water turned off twice -the gas turned off for 4 days (runs hot water, and dryer for laundry) -the electricity turned off… See More
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Resident • 2012 - 2014 Not Recommended
Updated 10/24/2014
Reviewed 10/24/2014
This apt has new owner ship they charge way to much on rent for dumps,they are also charging nearly 125.00 on top of monthly rent for water sewer trash common area gas and electric. They don't fix carp they only care about there circus paint job… See More
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