Tides at Deer Valley

Mason, thank you for sharing your concerns with us. We're so sorry that you are experiencing unwanted critters at our community. We want to assure you that your comfort and happiness here is our top priority and we'd appreciate the opportunity to go over the pest control options we have available so that we can resolve this to your satisfaction. I will be reaching out you to gather more information and make things right. If you have any further comments that you'd like to note in the meantime, then please email me at [email protected] I look forward to turning your experience around. With appreciation, Elva M., Community Manager

Thank you for taking the time to share your honest review of our community. We do our best to maintain a clean, comfortable, and well-maintained community for our residents, and we are upset to hear that you feel differently. We want to address all of your concerns, as we want to make your residency here a good one. With that being said, I apologize for any trouble that you've had when previously trying to get into contact with us. Please email me at [email protected] so that we can set up a time to discuss all of your concerns. I would be happy to hear about any suggestions that you may have, and I look forward to speaking with you. Best, Vicki Woodyard, Community Manager

Hi Trisha, It's disheartening to read your opinion of our management team. We try to be straightforward and transparent when addressing any resident issues, and we sincerely apologize for any misunderstandings that might have been exchanged between us. We care about our residents, and we want you to feel comfortable in your own home. I will be contacting you soon so that we can clear up any problems that you may be experiencing. Sincerely, Eli Garcia, Community Manager

Thank you for your review. We are so sorry that you got to feel that our Management Team doesn't care about your well-being. We care deeply about our residents and we work very hard on an ongoing basis to be as vigilant as we can. If you would like to discuss it further, please contact our office at your earliest convenience. I look forward to hearing from you. Sincerely, Eli Garcia, Community Manager

Anthony, We strive to provide a comfortable and enjoyable living experience for our residents so it's very disappointing to read that you're unhappy with your stay. We understand your frustration, and given the opportunity, we'd love to make things better. When you have a moment, please visit our office so that we may address your feedback with care and attention. We hope to hear from you soon. Sincerely, Eli Garcia, Community Manager

Aaron, Wow, thank you for such an incredible 5-star review! Our team at Park at Deer Valley works diligently to provide the best in apartment living, so we're happy to have exceeded your expectations. We look forward to continuing to provide remarkable service! Best, Eli Garcia, Community Manager

Dear Resident, Thank you for reaching out. Our residents are our priority and we want everyone to enjoy the comfort of their home. We understand your concern and want to assure you that there have not been any violent crimes at, near or around our community. We take pride in addressing and resolving issues to our residents' satisfaction and we'd appreciate the chance to turn things around for you. Please take a moment to contact our office. We would like to clear up any misunderstandings and look into any areas that you mention need attention. We appreciate that you've reached out and will continue to work hard to make the Park at Deer Valley a wonderful home for our residents. Sincerely, Eli Garcia, Community Manager

Dear Resident, We understand your frustration and want you to know that we're committed to fixing the issues in your home. Please take a moment to visit our office. We'd be more than happy to inspect these areas and schedule a time to fix them. We want you to be happy and hope to resolve these issues to your satisfaction. Sincerely, Monica Gatlin, Community Manager

Hi haley273, Thank you for taking the time to share your experience. The comfort of our residents is our top priority. We take the feedback we receive very seriously and would be happy to speak further on these matters. Please take a moment to visit our office so that we may efficiently resolve the issues included in your review. Sincerely, Monica Gatlin, Community Manager

Hello, Thank you for sharing your thoughts. We're grateful for your kind words and are happy that you find our team to be friendly. We understand that repairs can sometimes be an inconvenience, so we appreciate your patience. We value your residency and welcome any further feedback you may have. Until then, we look forward to continuing to provide you and all residents with helpful service! Sincerely, Monica Gatlin, Community Manager

We're very sorry this has been your experience in our community. I am happy to put you on a better treatment plan for pest control. It is a flat $1.50 fee per month and covers all pest control treatments. Please reach out to us in the leasing office so we can discuss your experience in more detail. Monica Gatlin, Community Manager

Thank you for reaching out and sharing your feedback. We appreciate all resident feedback even when it is tough to hear. We're glad we had the opportunity to speak to you about these issues in person. If you need anything, always feel free to stop by the office or give us a call. Thank you, Monica Gatlin, Community Manager

We're very sorry about the issue with the water. Unfortunately the water being shut off the other night was out of our control. This was done by the city due to their pipe breaking. We apologize for any frustration you may have experienced. Together with our maintenance team, we work hard to ensure all problems are resolved quickly. If you are experiencing any maintenance issues please call the office so we can coordinate a solution. Thank you, Monica Gatlin, Community Manager

Thank you for taking the time to share your feedback. We value all feedback from residents even when it is hard to hear. We're very sorry this has been your experience in our community. I apologize for the numerous issues you've encountered and would like the opportunity to discuss them with you in more detail. Please contact me in the leasing office at your convenience. Thank you, Monica Gatlin, Community Manager

I'm very sorry to hear about all the issues you've experience in our community. In regards to the hot water issue, we do apologize. There was an underground wiring issue that had to be traced, dug up, and repaired by an outside vendor. We do not see this problem happening again. We have had the gym inspected twice and all the machines seem to be working. Unfortunately the laundry lock does, at times, get broken by other people. The lock is currently on. If you see it broken we ask that residents contact us right away so we can fix it. If you'd like to discuss any of the issues you're having in more detail, please contact us in the leasing office. Thank you, Monica Gatlin, Community Manager