I have been a resident of trillium deer valley for 18 months. when I read this review, I thought perhaps the person who posted it may have gotten Diane confused with someone else. I met Diane the latter half of last year, when I stopped by the office with some questions, and I was very touched by her concern and how helpful she was. whenever I stop in to the office, she is always the same. amber and keisha are wonderful also. I am very happy to be living here, and it's a great feeling to know that I can stop by any time with questions or concerns and know that I will be treated in a respectful manner. they are truly outstanding, and in no way reflect that they are anything other than happy to be where they are.