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Trillium Deer Valley

20425 North Seventh Street

Phoenix, AZ 85024

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Resident · 2010 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/28/2015
I have lived here since 2010 & I have enjoyed my stay up until this past month when our community (both Trillium Deer Valley & North) was bought by Alliance. We got a friendly welcome letter from them explaining how there will be "significant improvements" to the property, resident activities, etc. Lmao what a joke! I have yet to see one person walking this property with a trash bucket, picking up garbage every-single-morning or cleaning our grills every-single-morning like the Trillium maintenance team did on a daily basis. The grounds are now littered with trash, there's dog poop everywhere & our grills are disgusting! Now let's talk about my lease renewal episode. I started contacting the office mid March as my lease was up at the end of April. I has been in contact with four different staff members, hounding them for my rate & to send me my lease to sign. It was emailed three weeks later, with errors. I emailed them back to have it corrected to no response. I called a week later & was told it was being fixed. Nothing was sent to me. I then went to the office & spoke with the manager, Danielle, who then gave me my free renewal carpet cleaning coupon. I still had no revised lease to sign. The following week I called again & spoke w/another girl who finally sent it to me w/in an hour. Then, that evening, I get a call from the manager Danielle and she's saying that they haven't heard from me and needed to know if I'm renewing or leaving. Seriously???? So let's just say, I'm highly unimpressed & I'm sick of the garbage that is now cluttering our once beautiful community, the lack of maintenance present on the property & the filthy bbq's ... Oh & the only improvement that I've seen so far is a beautiful new American flag outside! I'll be moving when this lease is up. I USED to absolutely love calling Trillium home!
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