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Villas at Lone Cactus


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anonymous

Resident 2007

12/24/2007

I see by the dates of all the previous reviews that all were written before Greystar took over in August. Before that time, I would have agreed with everyone that this was a great place (aside from the unusually small parking lot). The office staff WAS very good, helpful, etc. However, since the new management took over, this place has gone downhill fast. They never answer the phone and never return messages. The actual manager, Kim, totally avoids any contact whatsoever. She has her assistant do all the dirty work, who is extremely rude. My roommate's car got broken into in October and the management promised to put up more lights around our parking spot.... still hasn't been done.. more than 2 months later. Because personal information was stolen from her car, she had to change her bank account number and order more checks. We got a notice that a package was at the office for us (most likely her checks) and when we went to get it, nothing could be found. So my roommate paid her rent with a cashier's check. They very promptly lost it. We get a notice on our door saying we are short on our rent. They say they will look for the check and even said they remember that particular one, and will call us back. That was on a Tuesday. By Friday, still no call back. We both leave messages, nothing. Saturday I finally get someone on the phone, she can't check the records, she has to wait until Monday when the manager is in, which is a bank holiday. By now we've already cancelled the check so that we can get a new one. We get them a new check, and now they try to charge us late fees. In an "effort to make the parking better" they take away all gate codes and make parking for residents only. Per management there are only 1.5 parking spaces per apartment. In a complex of nothing but 2 bedroom apartments, pretty much no one has just one car. I get to park in an actual parking space maybe once a week. So not only has our parking not improved AT ALL, but I can't really have anyone over or even have pizza delivered.... they can't get in the damn gate. I can't wait until my lease is up... only a couple more months. I would recommend you NEVER rent from Greystar (I've seen several other reviews of complexes owned by the same company, all bad).

    Review 5 out of 11

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    Villas at Lone Cactus

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