Review History for vishnugargphx15

Avana Desert View


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vishnugargphx15

Resident 2014 - 2017

10/24/2017

Staff is unfriendly and rude. Maintenance issues will be there. they won't replace old appliances and keep on repairing till death. The main front door is always open . There were 2 cars thefts recently. The vending machines were broken by thefts. The business room is now closed. Earlier in the year the gym was closed for 6 months.
    Manager

    12/11/2017

    Avana Desert View
    vishnugargphx15, I understand you were upset that we were unable to change the lease expiration date on your existing lease to accommodate your request. I understand circumstances change and so do job locations. Although customer satisfaction is our goal, the request was denied as we must remain fair and consistent by abiding by the terms of the lease agreed upon. Although I believe this is what prompted the posting, I wish to address your concerns. In response to appliance repairs, you are correct. If appliances are in good condition and can be repaired, parts will be ordered to make immediate repairs as necessary. This is to keep rent expenses affordable in our classic homes and new appliances are made available to those who prefer a renovated home. I apologize for the inconvenience of the closure of the fitness center during the time renovations were taking place. I hope you were able to enjoy the brand new equipment after the renovations were completed and it made the three month wait, worth it. Additionally, I hope you will have the opportunity to enjoy the brand new media/business center as well, once those renovations are completed. Lastly, although deterrents are in place, crime may still be possible here as well as anywhere else. If you see any criminal action, please dial 911. Thank you for addressing your concerns, Best Regards, Megan ' Community Manager

    Review 233 out of 333

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