Review History for anonymous

Kota North Scottsdale


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anonymous

Resident 2018 - 2019

12/15/2019

We have lived in this community for 10 months. At the time we were searching for an apartment, all they had was an older unit, which was promised to us that they would change the whole carpet (was in really bad shape, needed to be changed), and they also promised new appliances because they were already changing all unit appliances to stainless steel. At the time of move-in, neither carpet or appliances promised were changed. In fact, we had to insist with the administrative office to make them fulfill their promise, which they only changed the carpet (they weren't going to change it and it took a few calls and emails to have them change it), and we were told the appliances would "eventually" be switched, since they didn't have them available and they needed to be ordered in. They never came!! We entered our apartment, with bad appliances (stove and oven were ridiculously bad, and dirty!). Also, our washer and dryer were old, dirty, and loud), we requested newer ones and never got them!! Also, a couple of months after we moved, we noticed mold in the ceiling. First rain we had after moving in, the living room window was leaking all over the place, ruined the wall below it, besides leaving the carpet completely soaked! We also noticed water was dripping from around the ceiling fire sprinkler where it looked like it had mold. We requested service because we had buckets all over the living room every time we had rain. These issues were never fixed!! We got rained in all throughout summer. All we had once, was noise, and our dog barking like crazy because someone was apparently on our ceiling a few months after our complaint, but nothing was ever done to repair these issues, in fact, they only got worse with time. Last time it rained, it ruined my kid's toys in the living room. There was water coming down from the ceiling all over the place. Another issue was the toilets, which seemed like they always had water dripping after we flushed. One day I got to my master bedroom, and there was water all over, flooded our master walk-in closet as well. We called the office and no one ever came to fix the issue. We had to find a way to fix it ourselves. Another issue was the scorpions! We have an infant, and while walking with him in my arms, being unable to look at the floor, I got stung by one, which took me 3 weeks to be found in our bathroom!! A couple weeks later, another time scorpion was spotted coming out of our fireplace and had I not seen it right away before it got to our carpet, it could have stung my infant who was crawling around that same area. Again, nothing was ever done. No pest control, no spraying, nothing. We had to buy our own pesticide to fix the issue. The apartment was filled with little spiders, bugs and scorpions. At a certain point, we had 3 live scorpions inside our kitchen light fixture. We called maintenance to get them out, and we were referred to "take them out ourselves" . What kind of maintenance is this????? Another negative was the use of the clubhouse for a party. We had scheduled to use it for a bday party and a couple weeks later, we found out we could not use it because it was going under a renovation which would take 4-6 weeks. It has now been over 12 weeks and still no clubhouse!! We went to use the hot tub once and of course it wasn't working. When calling the office, they said they were not aware of it being broken. Our laundry room was broken since we moved in, it was a hazard to a crawling baby and even to us, because it would fall out of the tracks every time we tried opening or even touching it. It almost fell on my infant while trying to hold on to it to get up. NEVER FIXED!! I mean, what it the deal with this place?? It's not cheap, it's noisy (too many dogs left in the balcony by owners all day and barking all day, making it hard to make a baby nap during the day, besides having noisy neighbors fighting each other and beating each other up we even had to call police twice because these incidents would happen 1-2 am on a week night, the office never did anything about it, during the spring time we have people up our window with their leaf blowers and trimmers EVERY SINGLE DAY as early as freaking 6 am!!!!!!) The ONLY time we had a guy from maintenance rush into our apartment was due to a leak from our floor to the unit below us. He actually did a poor job cleaning the filter, left our carpet filthy, was supposed to be back to finish the job, and NEVER came back!!!!!!! All in all, just due to the fact that it's in "upscale Scottsdale" doesn't mean a thing. In fact this is the WORST APARTMENT EXPERIENCE I'VE HAD IN MY ENTIRE LIFE of almost 40 years of age!!! I DEFINITELY DO NOT RECOMMEND IT TO ANYONE!! It is a shame I've been stuck with a contract because I CAN'T WAIT TO GET OUT OF HERE. RENTERS BEWARE AND AVOID KOTA AT ALL COSTS! The manager is a joke, someone who does nothing to help, she never answers the phone but if something is wrong, they come at you like vicious dogs! STAY AWAY!!!!!!!
    Manager

    12/18/2019

    Kota North Scottsdale
    Dear Resident, Thank You for your feedback. We appreciate you as a resident. I would like to know more about why my team has not addressed these items with you. Please reach out to me for I would like to personally help address any pending items that need to be taken care of. I look forward in hearing from you. Sincerely, Sunshine Ellis, Property Manager, pm.kota@avenue5apt.com

    Review 19 out of 170

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    Kota North Scottsdale

    March 2024

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