Review History for anonymous

Sonoran Vista


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anonymous

Resident 2013 - 2017

6/19/2018

I would not recommend living here! I lived here for 4 years, in 2 different units, and saw this place go downhill! This complex has been through 3-4 different management companies recently, and every new management company makes the complex much worse. I was forced to move out of the first unit due to bad smell (cat urine in carpet), my rent went up $100 per month for the 2nd unit because of inflation which I wasn't happy about. During my 4 year stay, the printer never once worked (even though I was promised it would be fixed), the pool has been closed for weeks at a time on multiple different occasions, the front gates have also been broken for weeks at a time on more then 10 different occasions, the gym was closed for a couple months due to the office being redone (even though the gym is outdated and has always looked the same) and maintenance walked into our apartment 2 different times without knocking on the door. Finally, when I moved out after 4 years, I was hit with a $350 bill. The ironic thing is $200 of that charge was from me not having my carpets "professional cleaned" upon move out, but when I first moved into Sonoran Vista I was moved into a unit with Cat Urine in the carpet. On top of that my carpet was already 5+ years old and needed to be replaced anyways, but it seemed like they would rather steam clean that carpet, charge me $200 for it, and move someone else back in instead of replacing it. I tried fighting this bill for months, but the apartments told me I have to contact the management company directly, and the management company I needed to contact the apartments directly. No one would take responsibility or help me dispute this bill so I ended up having to pay it. For the money I spent there, I expected a more professional complex with better customer service, but I was wrong. I would highly recommend living somewhere else!
    Manager

    7/24/2018

    Sonoran Vista
    Hello Eric, We're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (480) 614-4300.

    Review 9 out of 69

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    Sonoran Vista

    March 2024

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