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Promenade at Grand

17927 N. Parkview Place, Surprise, AZ 85374
17927 N. Parkview Place, Surprise, AZ 85374

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MOVE-IN SPECIALS

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Promenade at Grand

 
 
 
 
 
 

epIQ Report Card

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Ratings & Reviews (70 Reviews)

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james-martin331 • Resident 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/09/2020
The staff and management here are rude and condescending, that is, if they are even in the office when its supposed to be open. There are random and constant water shut offs, which they notify you about once the water is already off. I recommend anyone… See More
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Promenade at Grand Manager

08/13/2020

As you've noticed we are currently in the middle of a nationwide pandemic which has affected many aspects of local business, including how we manage our community here at Promenade at Grand. For the safety of both our employees and residents our amenities and leasing office have been intermittently closed in compliance with both Federal and local guidelines over the past few months. We have thoroughly communicated this along the way with our residents to keep them informed of any and all important changes within the community. It is unfortunate to receive a review such as this in response to amenity/office closures that are clearly out of our control. This was never in an effort to skip out on customer service, but rather a decision made by our company to ensure the safety of others and to slow the spread of Covid-19. Safety will continue to be our number one priority and all business decisions made moving forward will be with that in mind. Thank you for your understanding -Promenade at Grand Management

Resident 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/11/2020
New manager every time you turn around. Same old district manager..not nice or business like. Office staff never in office when they say "open". They have emergency water shut offs that occur weekly and sometimes daily. Lots of violence and drug trafficking. Manager knows about but… See More
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Promenade at Grand Manager

08/13/2020

Please remember that our office is currently closed to the public due to the Covid-19 pandemic in an effort to slow the spread, and protect both our residents and employees. While we are practicing social distancing per the CDC guidelines, we are still available during normal business hours via phone, text, and email in order to provide the best customer service possible. It is unfortunate that you have chosen to remain anonymous and that we are unable to speak with you directly in regards to the real concerns you may have. We run a beautifully maintained community where all our residents meet standard rental guidelines such as background screenings and strictly comply with our community rules and regulations. If you'd like to schedule a time to discuss your true concerns with us we'd be more than happy to do so. Thank you

Prospective Resident Visited 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/02/2020
The community is very clean and well kept. Area in which it is located is great, the Neighbors are all super friendly and nice and polite. Maintenance is also phenomenal at getting to our requests and making sure everything looks and runs smooth . The office… See More
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Promenade at Grand Manager

08/07/2020

Thank you so much for your feedback, we appreciate you sharing your experience.

Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/23/2019
Very good people, all around attentive and understanding. Staff are welcoming and so nice . As well as the neighbors very good area. Makes sure we are safe and cares. Maintenance respond to our request in seconds. See More
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Promenade at Grand Manager

08/07/2020

Thank you so much for the positive feedback! We are thrilled to hear your experience living at our beautiful community. -Promenade at Grand

Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/19/2019
I have lived at this community for a little over a year, it has been a very positive experience. The property manager Brittney, has truly gone above and beyond to help in anyway she can, maintenance is friendly, always greets me with a smile and asks… See More
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Promenade at Grand Manager

08/07/2020

Hello, thank you for sharing your feedback! We are thrilled to hear about your positive experience at our community. Unfortunately this review is listed anonymously, but please contact our leasing office we would love to follow up in regards to the floor boards you've mentioned, we are more than happy to evaluate this concern. Thank you! -Promenade at Grand

Demetrius_F288 • Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/14/2019
I really love this apartment! Out of all of the complexes that I've lived in throughout Arizona, I would say this is most definitely the best one! Staff is very friendly and kind, the maintenance team ALWAYS fulfilled my needs in an appropriate time. Carla and… See More
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Promenade at Grand Manager

08/07/2020

Hi Demetrius_F288! Thank you so much for sharing, your feedback is greatly appreciated! -Promenade at Grand

Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/14/2019
I love this community because everyone is so nice. Especially Carla and Brittany. They have helped me with everything I needed and have always been so kind. It's a clean and well maintained community. See More
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Promenade at Grand Manager

08/07/2020

We are so thrilled you love Promenade at Grand as much as we do! Thank you for your review! -Promenade at Grand

Resident 2003 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/12/2019
Hello my name is Dana me and my better half have lived here cents 2003 and there has been a lot of staff come and go and every one of them where all really cool people to become friends with and some of the are nice… See More
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Promenade at Grand Manager

08/07/2020

Hi Dana, thank you for sharing your review of Promenade at Grand. We are glad you are having such a fantastic experience living at our community! -Promenade at Grand

Felish48 • Resident 2015 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/10/2019
I love this community and the manager Brittney and Alexia is so sweet , caring and compassionate about the residents. When packages arrive for you at the office Alexia will send you a text to let you, thats never happened since I've been living here so… See More
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Promenade at Grand Manager

08/13/2020

Thank you so much for sharing! We are so happy you love Promenade at Grand! -Promenade at Grand

Albatrossgolfaz • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/26/2018
My experience at promenade has been great thanks to the wonderful staff and beautiful property. My boys love to just stop in and say hi at the clubhouse because the staff is so nice, especially Lauren. She always makes my boys and I feel right at… See More
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murphyo86 • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/26/2018
All the staff at Promenade are very friendly and professional, in particular I would like to thank Takarra. She was very professional and knowledgeable about the property, which made my choice to choose promenade as my new home a lot easier. See More
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Llan_L • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/25/2018
I travel for work and finding temporary housing is stressful and time consuming. The office staff at Promenade at Grand, especially Takarra, were very professional, knowledgeable and made my transition to Arizona very easy. The grounds are well maintained and having security at night is an… See More
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Caitlyn_S • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/25/2018
Being a travel nurse and constantly moving is very stressful. Takarra was amazing and always made herself readily available to answer all of my questions and concerns when moving into Promenade! Thanks for the amazing transition! See More
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dobbinsfp • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/15/2018
I have lived here for little over a year and the place has degraded into just a little above a housing project. The property is run down and there is a rampant drug problem that is very known and visible. The property managers have changed numerous… See More
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SavannahBrown21 • Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/19/2018
Takerra, This community is so nice to live in! I have really enjoyed living here. The complex is clean and fun to hang around. I love the TWO pools that we hang out at with the grills too! The staff is super friendly and made moving… See More
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KaelynnMiller • Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/19/2018
Takerra, I love this community! Around here is super quiet and nice to live. The pool areas are super nice and clean too! All of the staff here is always very friendly no matter what about. Whenever we have a problem at the house the maintence… See More
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Charles_H185 • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/12/2018
I don't like this place. the promenade is aesthetically pleasing until you've lived here a while. They don't have enough trash cans for the people that live here. So the trash cans are always full. There is never anywhere to park and not to mention everything… See More
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MargoElaine • Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/02/2018
Just moved in and we couldn't be happier! The front office staff Becky and Takkara were incredibly friendly and helpful. They made the move in process fast, easy and smooth. The property is always well kept, they even have 2 dog parks and a playground for… See More
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Angela.wahlstrom • Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/29/2017
We just approached our one year renewal and we just renewed our lease. Becky and Takarra have been a pleasure and are always friendly and helpful. Maintenance staff is always friendly when you see them on the grounds and always helpful if you need anything. The… See More
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Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/19/2016
Smiling helpful faces in the front office & issues are addressed in a timely manner. See More
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Amber0802 • Prospective Resident Visited 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/14/2016
I was moving from out of state and this property looked really nice. I submitted an application with the fee and put a deposit at this property. I ran into some problems with my job sending a transfer letter, and wasn't able to move into the… See More
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Jazzy0610 • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/12/2016
Just moved here almost a month ago. Very nice afforadable upgraded apartments. Also very quiet and lots of kids for your little ones to play with. See More
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Kterlaan • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/11/2016
We just moved to AZ a few months ago and after looking at these apartments a few times we decided to make it our home! All of the staff is very nice! On the ball to fix things if u have a problem! Nice neighbors! So… See More
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Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/05/2016
Wonderful community and friendly staff. Also, it's like a country living and accessible to all market and parks. See More
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pat2766 • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/28/2016
Promenade at grand apartments and Town Homes are excellent when it comes to maintenance repairs and making sure the property is well taken care of for the residents the pools are always clean and is a nice friendly apartment enviroment. the management team in the office… See More
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 Updated Review
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Manager

 
·

Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry On-Site
  • Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
    Restrictions: Breed restrictions apply.
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

MOVE-IN SPECIAL:

  • Call for Availability! Now Offering In Person Touring

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,060

  • SQ. FT.

    650

  • Available
    Avail.

    N/A

  • Model

    The Newport

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,235

  • SQ. FT.

    878

  • Available
    Avail.

    N/A

  • Model

    The Battery

3 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,530

  • SQ. FT.

    1,165

  • Available
    Avail.

    N/A

  • Model

    The Huntington

4 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,650

  • SQ. FT.

    1,322

  • Available
    Avail.

    N/A

  • Model

    The Imperial

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Office Hours

  • Sunday: Closed
  • Monday - Friday: 08:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 04:00 PM

Questions & Answers (1)

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What is the estimated utility bill for one person?

Anonymous · March, 19 2018
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Frequently Asked

What are noise levels like at Promenade at Grand?
The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Promenade at Grand?
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How safe is Promenade at Grand?
The community is rated 3.9/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.1/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.4/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 205 days to their community reviews in the past year.

What is the pet policy at Promenade at Grand?
Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 3 Beds, 2 Baths and 4 Beds, 2 Baths

What is the move-in special?
Call for Availability! Now Offering In Person Touring

Promenade at Grand Gallery

Manager Uploaded Photos
Floor Plans
Promenade at Grand is a 650 - 1,322 sqft apartment in Surprise in zip code 85374. This community has a 1 - 4 bedroom, 1 - 2 bathroom, and is for rent for $1,060 - $1,650. Nearby cities include Sun City West, El Mirage, Youngtown, Sun City, and Peoria. 85379, 85375, 85388, 85378, and 85335 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

MOVE-IN SPECIAL

Promenade at Grand

Provided by Property Management

Management Photos (40)

  • (Manager photo uploaded on 09/15/2020) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 05/19/2020) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 12/21/2018) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/28/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/05/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/05/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/05/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/05/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/05/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/05/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/05/2019) Image of Promenade at Grand in Surprise, AZ
  • (Manager photo uploaded on 03/05/2019) Image of Promenade at Grand in Surprise, AZ

Provided by Other Residents

Resident Photos (1)

  • (Resident photo uploaded on 06/08/2010) Image of Promenade at Grand in Surprise, AZ
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