Review History for anonymous

Townhomes at Kyrene


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anonymous

Resident 2020

12/16/2020

Since the complex is not holding any tours during COVID, the management staff provided me with photos and a video tour of a model with the same floor plan, so it felt less risky moving in. I still came and checked out the property before signing any papers, and saw that the grounds and amenities are kept clean and well-maintained and simply had an overall feeling of "home," good, and safe (it's a gated community). Ravenwood uses a convenient community app (Henri) through which we can pay rent, message the office, submit maintenance claims, and post in the community feed. In that feed, some residents have said their packages have been stolen/gone missing or were delivered to the wrong unit, there have been a few cars broken into, and it does smell like marijuana on the property sometimes (this is not a non-smoking property, but the office still goes to great lengths to ensure my comfort). There are several motorcycles and souped up cars whose mufflers have been removed and drivers who love to blare their music at all hours of the day and night, which is obnoxious and rude, but I don't hear the busy traffic on Baseline or Kyrene, and the walls are definitely better insulated than every other apartment I've lived in. Despite some crime (which can only be controlled so much) and some discomforts, the management team provides us all with timely and helpful information and tips to protect ourselves and our possessions from theft or damage, and I personally have not been victim to any of these offenses. Seriously, the office takes great care of us and takes action to address any concerns or issues I bring up to them (nobody put me up to writing this review-I just wanted to put it out there, out of sheer satisfaction and appreciation for the management and maintenance teams). Also, even though you typically have to leave a voicemail for the leasing office to call you back from, they are prompt at returning calls and have been awesome through the whole process. The management and maintenance staff are professional, friendly, kind, communicative, and seem to genuinely care about their residents. Ree and Tony have been especially stellar in tackling the bulk of our problems and just taking care of us and our unit. If it wasn't for that fact, I would be dissatisfied, because I have high standards for my living space, and there were several things in our unit that needed repairing. They came and looked at everything, assumed responsibility, heard me out, said that they would keep working on things until I was satisfied, and they have followed through in doing the things they say they will. I can't stress enough how grateful I am for the staff. There's plenty of open parking, which is great since the tandem garage spaces are kinda tight, big enough for anything other than a truck or suburban, I think. There's a required $30/month fee for Valet Living trash, which amenity I personally find really dumb and a waste (pun intended) of money, because there are plenty of dumpsters throughout the property. I haven't had issues with fellow residents; they've all been kind and friendly when I've had any interactions. I have been here for 4 months now, and I am very happy to be a resident here at Ravenwood Heights-I would recommend it to anyone who is looking for affordable, nice living in Tempe. I searched high and low for a month and visited countless other complexes, most of which were nowhere near as nice or safe, they were more expensive, didn't have all the great features, and weren't in great locations. We have an in-unit washer and dryer, central AC, hardwood flooring, a dishwasher, the bedrooms are decently sized and all have fans and lights, 2 garage spaces, a balcony, a covered porch, a nice pool and hot tub and gym, play places and walking paths, grills, an Amazon Locker… Everyone who comes to our home exclaims how nice, beautiful, and spacious it is.
Manager

4/10/2023

Townhomes at Kyrene
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Review 4 out of 33

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Townhomes at Kyrene

March 2024

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