Review History for anonymous

Paseo on University


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anonymous

Resident 2019

10/28/2019

I wouldn't recommend this place to my worst enemy. DO NOT COME HERE. I had a bad experience from the moment I stepped into this place. I arrived late at night, so I knew that there would be no one at the office to give me my keys. I could have spent the night in a hotel but I just wanted to settle as soon as possible so I asked if they could give my keys to my roommate and have her open the door for me. They gave me her phone number and she agreed. Well, when I arrived to the apartment, I found out that that same day they had "accidentally" given my room to someone else. It was late and I was very tired so I ended up sleeping on the sofa. The next day I had my orientation at ASU and it started before the office opened so I headed to campus and called them as soon as I had a break. My roommate and the other girl had already talked to them and explained the situation but after a very useless phone conversation they asked me to head back and speak in person. Ugh, fine, I get a quick lunch and go back to 12Fifty5. When I get there, they tell me that it's their lunchtime and they don't have my keys ready, because they're making copies (then what keys did the other girl have?! She was supposed to move out and into her actual apartment anyway). I'd have to come back, but I was told the office was going to be open later than usual because of many people needing their keys or something like this. I was pissed because it was a very hot day and I don't have a car, so I had to walk 20 min from ASU and 20 min back for nothing. I ended up almost having a heatstroke that day. Well, I get to the office approx. 15 min after it closed, but it was supposed to still be open. When I get there, the doors are closed but there is still one person inside. I explain to her that I was told that I could come a bit later. I tell her that I just need my keys. I beg her. She says that she can't help me. I ask her if there is anyone at all I can speak to. She goes back and forth which told me that there was someone else, however after 10 min she comes back and again says that she can't help me, I'll have to come back tomorrow. So off I go to my apartment to sleep on the sofa once more. Not really how I wanted to finish my first full day in Tempe. While my friends were having fun, meeting new people and enjoying their new homes, I had to deal with terrible people at this office who had no idea what's going on. In fact, every time I complained to them, they'd just tell me "we just work here. We don't know what's going on/why this happened". Well, if you work somewhere, YOU SHOULD KNOW!!! I never ever heard any sort of apology from these people or anyone at 12Fifty5. The next day, when I finally got my keys and formalized my move-in, I tried to complain to multiple people about my experience. They told me they couldn't help me but that I could write an email and they'd pass it on to the right people. I did, but I never got an answer. Just really, really bad customer service. When I first moved in, I noticed a few small bugs here and there. We are in the desert and surrounded by trees so I didn't worry much about this. You just have to be careful. Well, the problem got worse and worse so we contacted the office and they sent pest control. The guy told us we'd see more bugs for a few days but then it should go away. It didn't. They sent pest control two more times. The problem just keeps getting worse and worse. We can't leave anything in the open for even 20 seconds and have to clean everything constantly because there are bugs everywhere. It's impossible to live like this. it's very obvious that whatever pest control is doing is not enough, and it actually seems to make it worse. There are no lights at night. No security. The gym and other facilities are closed and they gave us no explanation why. When asked, they just say they're "renovating some areas", but I've never seen any renovations actually being done. I know it's cheaper than most places around here, but it's just not worth it. Just go somewhere else.

    Review 26 out of 210

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    Paseo on University

    March 2024

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