The Villagio

Hello, I apologize for the general response, but it's difficult to reply when I don't know who I am speaking to, or the specifics of your situation. I assure you that we do our best for our residents, each and every day, but sometimes it may not be enough. You are welcome to come to the office and speak with me directly about your concerns and perhaps we can make the remainder of your stay a bit better. I am available to meet with you Monday through Friday between 9:00 and 6:00. Sincerely, Pam Kiriakidis, Community Manager

Hi Linda, I am so sorry you felt the need to post another review. I do know that you have been very unhappy since the day you moved in and I am truly sorry for that. This is why we discussed the options available to you at that time, but you elected to stay in your apartment home. I truly believe that we have we handled all of yours and Richards requests promptly and professionally while you have been here and we will continue to do so. I know that you are moving out soon, and we hope you will be very happy in your new home. Sincerely, Pam Kiriakidis, Community Manager

Hello, Thank you so much for the 5-star rating! We appreciate your feedback about the landscaping and pricing online, and we have passed your suggestions on to our client. We are so pleased to hear that you have had such a great experience with maintenance and we hope to continue to exceed your expectations. Sincerely, Pam Kiriakidis, Community Manager

Hi Adam, I am sorry that you felt the need to post this review without first speaking to the office. We have not heard from you since October of last year about any pest control issues. As you may recall, when I was at your apartment in November for the annual inspections, I asked you if you were still having any kind of pest control issue and you stated the problem had gotten better. As you know, we are happy to schedule pest control for you, but you need to notify us if there is still an issue. As for your other issues, you have not placed any service requests related to these items other than for the construction cone on your patio. Please understand, we are here to help, and want to take care of your concerns, but you need to communicate with us about the issues you are experiencing, and preferably not on a public forum. I again invite you to contact me in the office if you would like to discuss these concerns. I am available Monday through Friday between the hours of 9:00 and 6:00. Sincerely, Pam Kiriakidis, Community Manager

Hello, We strive to provide a community that makes residents proud to call The Villagio their home, and are happy to see that your review reflects those efforts. Pam Kiriakidis, Community Manager

Hi Dave, Thank you for taking the time to let us and others know how we are doing, and about your experience at Villagio. We are so glad to hear that you will be renewing with us for another year! We truly appreciate you, and all of our residents, and hope you continue to love where you live. Sincerely, Pam Kiriakidis, Community Manager

Hi Linda, Thank you for taking the time to let us, and others, know how we are doing. We appreciate you, and all of our residents, for letting us hear about your experience and ways we can improve. Thank you again for the kind words, and for being such a wonderful resident! Pam Kiriakidis, Community Manager

Hello, We appreciate you taking the time to share your experience. Our team works diligently to provide the best service, and we are very proud that your feedback highlights our efforts. Thank you for choosing The Villagio as your home! Sincerely, Pam Kiriakidis Community Manager

Hi Riz, Thank you so much for taking the time to let us and others know about your experience here at Villagio. We appreciate you and all of our residents. We like nothing more than to hear our residents love it here. Have a great day and thank you again. Pam Kiriakidis, Community Manager

Hi Gregg, Thank you so much for your kind words. I remember the day you came in to rent with us. We are so thrilled that you are still here with us two years later. We are happy to hear that you like the renovations and your apartment. We know you will absolutely love the upcoming renovations to the pool areas and the new playground we are adding. As always, we value you and all of our residents, and really appreciate you taking the time to let others know about your experience here at Villagio. Sincerely, Pam Kiriakidis, Community Manager

Hello, I am sorry that you felt the need to post your review anonymously as we always strive to communicate openly with our residents. If you do live here you will know we are very proactive with our pest control program and we always do our best to work with our residents to solve their concerns, whatever they may be. If you are a current resident, I invite you to come to the office to discuss your concerns. Sincerely, Pam Kiriakidis, Community Manager

Hi Petula, Thank you so much for your kind words. We are so happy that you have enjoyed staying with us and we are sorry to see you go. We wish you the best of luck and sincerely appreciate your taking the time to tell others about our community. Thank you, Pam Kiriakidis

Hi Mary, Thank you so much for your review and taking time out of your day to tell others about your experience here. We are so pleased that you have renewed your lease yet again and continue to call Villagio your home. We do appreciate your residency and look forward to another year with you. Pam Kiriakidis, Community Manager

Hello, I have been trying to research the deposit accounting you are referring to, but without your name, I am unable to do so. If you would like me to review your final statement, please contact me with your name and apartment number, and I would be happy to do so. As for being told not to clean the carpet, and the amount to do so being taken out of the deposit, that is accurate. However, I would never tell a resident that they would only be charged for a carpet cleaning as I cannot anticipate if there are any additional damages. If Jeffrey did reduce the amount being charged, it was intended as a gesture of good will toward a past resident and not as a release of responsibility. I am sorry that your stay here ended on this note, however, you did indicate in your review that you had renewed with us four times. It would seem that your only issue with us was the final deposit accounting, and not your actual experience here. Once again, if you would like me to review your move out statement, please contact me directly. Sincerely, Pam Kiriakidis

I am sorry to hear about the experience you are having at your community. However, I believe the community you are reviewing is not our Villagio Apartment Homes. We are located in Tempe, AZ, not Houston, as you referenced in your review. We would greatly appreciate it if you would remove this remove from our property profile. Thank you very much, and I hope that your situation improves! Pam Kiriakidis, Community Manager

Hi Kelly, Once again, you are welcome to come to the office and discuss your move out charges. I know it was difficult for you when you had to move out unexpectedly 7 months ago, and we truly wish you only the best in your new place. Sincerely, Pam Kiriakidis, Community Manager

Hi Inga, Thank you for taking the time out of your day to let us know how we are doing. We appreciate you, and all of our residents, and we love to hear that you are enjoying your home at Villagio! Thanks again, and have a great day! The Villagio Team

Hi Tomasena, Thank you so much for taking the time to let us know about your experience here. We truly appreciate that you call Villagio your home, and take care and pride in your apartment. Thank you again! Pam Kiriakidis, Community Manager

Hello, Thank you for taking the time to let us know about your stay with us. Please contact the office and we will be sure to address your washing machine. We do try very hard to address our resident concerns. In regards to our pest control process, we are very pro-active. We systematically treat the entire property, building by building. These treatments you are referring to are preventative treatments, and not because your building has a problem. I understand the preparation for these treatments is inconvenient, but they are the very reason we do not have a pest control issue. Thank you again, not only for your residency, but for your honest review. Sincerely, Pam Kiriakidis Community Manager

My name is Pam Kiriakidis, and I am the community manager here at Villagio. I do apologize for your frustration over our rental rates. Unfortunately, in this industry, rates can change quite frequently and we never know when those changes are going to occur. If we are notified of a pending price increase, we always do our best to reach out to our prospects to make them aware of the increase. I also apologize if you feel you were not provided the best of service. We do our best to make everyone who walks through our door feel welcome. If we are the best match for your needs, I would ask you to give us a second chance to show you what does make us special, and what features set us apart from our competition. I hope you will give us another chance, and wish you the best of luck in the search for your new home.

Hello, I am sorry for the experience that you had here at Villagio last year. I wish we could have resolved the problems together last year before you left. Should you have any other concerns, please contact me Monday through Friday, 9:00am to 6:00pm at 480-831-2012. Pam Kiriakidis, Community Manager