Cortland Sun River
#8,009 #14 #204

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Cortland Sun River

5100 North La Canada, Tucson, AZ 85704
(72 Reviews)
$1,349 - $1,475/mo
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Move-In Specials

Receive $1,000 off your first month's rent!

Floor Plans & Pricing

1 Bedroom

La Canada

1 Bed, 1 Bath | 686 sq. ft.

$1,349

3 Available Units

See Floor Plan Details

2 Bedrooms

La Cholla

2 Beds, 2 Baths | 938 sq. ft.

$1,475

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B-

Review Ratings

Noise

2.9

Grounds

2.1

Safety

3.0

Office Staff

3.1

Maintenance

3.3

Neighborhood

3.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

7

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B

Average time to respond to reviews

10.43 days

View Community Timeline
View Community Timeline

Cortland Sun River Reviews

(72)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1227986

Verified Resident 2023 - 2024

2/20/2024

Beautiful community, great staff, incredible amenities!! The staff is always responsive and so genuine and kind. The apartments are super gorgeous and spacious. There is absolutely no noise here and I love coming home here. So grateful we found this spot!

    Manager

    2/21/2024

    Cortland Sun River
    We are appreciative of your positive feedback and are ecstatic to hear you are settling into your new home comfortably! We hope you continue to enjoy all that our community has to offer here at Cortland Sun River! -Your Cortland Sun River team
    Review Author Icon

    HouseofN_6

    Resident 2023

    10/8/2023

    Worst place to stay!

    I have been staying at a lot of apartments and Cortland Sunriver has been by far the worst place to stay. They only care about money and charge ridiculous amounts and justify it by constantly making renovations. The service is extremely poor because they have… See More >
      Manager

      10/12/2023

      Cortland Sun River
      Dear neighbor, Thank you for taking a moment to share your feedback with us. Our sincere apologies for your poor experience here at Cortland Sun River. We understand that living at a community undergoing renovations can be difficult, and are sorry that your experience has not gone well. I would love an opportunity to meet with you personally, and review your concerns. If you are interested, please reach out to me at SunRiver@Cortland.com Kind regards, Jessica, Community Manager
      Review Author Icon

      Resident 1176668

      Verified Resident 2023

      9/4/2023

      Apartment model is nice but move in was not clean and items were not finished. I have high hopes that the finished comples will me better but we will see. Feels like they want to be higher class but have fallen short with how they… See More >
        Manager

        9/9/2023

        Cortland Sun River
        Hi neighbor, Thank you for taking the time to leave us a review and give us some insight into your experience at Cortland Sun River. We do our best to offer our residents the best customer service possible and truly care for our community. If there is anything we can do to improve your experience, could you please reach out to us at sunriver@cortland.com and let us know? We look forward to assisting you. -Your Cortland Sun River team
        Review Author Icon

        anonymous

        Resident 2020 - 2023

        6/16/2023

        After The Fact

        Even though I no longer live at Sun River, I want to compliment Celina in the office on her wonderful customer service and problem solving skills. She was always professional, patient and kind. Celina followed up as well and didn't just assumed something was handled… See More >
          Manager

          6/19/2023

          Cortland Sun River
          Hello, we appreciate you taking the time to leave us this feedback. - Your team at Cortland Sun River
          Review Author Icon

          anonymous

          Resident 2020 - 2023

          5/31/2023

          Nightmare

          Where to begin.. what started out as me being happy to have my own place with my kids after leaving my ex husband quickly turned into a nightmare. Year 3 of being there rent was raised by $200 plus about $100 in fees that Cortland… See More >
          Manager

          6/12/2023

          Cortland Sun River
          Hello, Thank you for taking the time to share your thoughts with us. We're disappointed to hear that you’ve not had a great living experience in our community so far, and we’d love this opportunity to address some of the issues mentioned in your review. We understand that raised in rent and feed can be frustrating. We do our very best to keep our rates competitive with or even below the market rates, however, we understand how this can still be frustrating. Rates have increased across the industry in all markets over the past year at a much higher rate than what is typical. Regarding some maintenance issues you mentioned, we do have an on-site service team who is here to provide any assistance they can regarding any maintenance concerns such as the issues with your washer, dishwasher, and shower. We regret to hear about the ongoing issues with your AC unit and we had that addressed in a timely manner, following the proper procedures. We checked to make ensure the apartment maintained a comfortable temperature for your family and offered a portable AC unit to ensure it stayed cool. I would like to assure you that we do take residents' concerns seriously and we regret to hear that this was your experience in our community. If you would like to discuss this matter further, we would be happy to discuss this with you and clear up any confusion. The team can be reached at sunriver@cortland.com. - The Cortland Sun River team
          Review Author Icon

          Resident 1141646

          Verified Resident 2023

          5/17/2023

          I love my Cortland Sun River apartment. It is newly renovated with all Samsung appliances. There are no carpets in the apartment which is much more sanitary. The location is great. It's near a hospital, mall, Costco and Sam's and many other stores… See More >
            Manager

            5/19/2023

            Cortland Sun River
            Hello, Thank you for taking the team to leave us your feedback! We are ecstatic to hear that your experience has met your expectations. We are so excited for our renovations to be completed and hope you will enjoy them! We hope you continue to call Cortland Sun River your home for a very long time. If there is anything we can do for you, please contact our team at sunriver@cortland.com. -Your friends at Cortland Sun River
            Review Author Icon

            anonymous

            Resident 2018 - 2023

            3/27/2023

            Do Not Recommend

            Cortland bought out the complex about 2 years ago and they completely suck, in my opinion. Nothing but closed facilities/amenities (with no reduction in rent), TONS of noise and construction, blocked parking spaces due to construction vehicles or crappy neighbors which Cortland does nothing to… See More >
              Manager

              5/12/2023

              Cortland Sun River
              Hello, We are sincerely disappointed to hear that your experience has missed the mark. Our residents' satisfaction is a top priority for us and we would greatly appreciate an opportunity to turn this around. At your convenience, could you please reach out to us at sunriver@cortland.com to discuss? We look forward to assisting you! -Your Cortland Sun River team
              Review Author Icon

              anonymous

              Resident 2018 - 2022

              11/17/2022

              Their reviews are all fake

              100+ 5-star reviews in a matter of 24 hours on Google lol. Company is obviously manipulating the rating system. The place is very overpriced ever since Cortland came in and took over, and now they also practice in shady review manipulation

                Manager

                3/15/2023

                Cortland Sun River
                Hello, We truly regret that your overall experience with us was not to your satisfaction. We would greatly appreciate an opportunity to discuss this with you in more detail. At your convenience, could you please reach out to us at sunirver@cortland.com?
                Review Author Icon

                anonymous

                Resident 2013 - 2022

                7/25/2022

                Cortland has ruined this property

                An investment corporation from out of state recently bought this property and has totally ruined it. Rent prices are outrageous, $7.50 “service fee” just to pay your rent. Fees on top of fees, wherever they can make money off of you they will. Thanks Cortland,… See More >
                  Manager

                  3/15/2023

                  Cortland Sun River
                  Hello, We truly regret that your overall experience with us was not to your satisfaction. We would greatly appreciate an opportunity to discuss this with you in more detail. At your convenience, could you please reach out to us at sunirver@cortland.com?
                  Review Author Icon

                  Janicelallen@iclous.com

                  prospectiveVisited 2022

                  3/24/2022

                  The staff so helpful and friendly. Great listeners and bending over backwards to help you with anything. Close to my needs in outer area. Looks so colorful. Looking forward to being there. Again stead are the best

                    Review Author Icon

                    anonymous

                    Resident 2018 - 2019

                    9/13/2019

                    Manager is terrible when she is there. Clearly she was hired as a last resort and is driving the property into the ground. Doesn't respond to resident issues , answer emails or return calls. Stear clear while Kain is there. Bad concrete work in front… See More >
                      Review Author Icon

                      K1200RSS biker

                      Resident 2017 - 2018

                      2/25/2018

                      Sun River apartments is another of the "Reagan era" builds, but in pretty good condition compared to others. Same appliances, unit layouts, out door lighting, etc... However, the key here is location of everything within a short walking distance. You have - #10 bus to… See More >
                        Review Author Icon

                        anonymous

                        Resident 2011 - 2016

                        4/4/2016

                        Sun River is a well maintained complex and the staff is always friendly and treats everyone with respect. This is the best value I found in northwest Tucson and the owners are always proactively performing upgrades, such as new appliances, new paint outside and… See More >
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                          senyuan su

                          Resident 2015

                          12/10/2015

                          Need control the noise in BBQ area in summer units close to BBQ area some young man talking the phone too loudly til midnight Need noise control

                            Review Author Icon

                            anonymous

                            Resident 2012 - 2014

                            5/13/2015

                            I lived at Sun River for two years and was treated with respect and kindness. If I had any issues they would take care of it timely and professionally. The office staff was friendly and warm, always had a smile and a welcome… See More >
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                              BrianNJeff

                              Resident 2013 - 2014

                              3/19/2015

                              This place was awesome to live at! The office staff, especially Amy and Kelly, were always friendly and helpful. The maintenance crew always fixed our problems within one day. The grounds were always kept very clean. The fitness room equipment always… See More >
                                Review Author Icon

                                anonymous

                                Resident 2013 - 2014

                                11/13/2014

                                I moved to sun river almost 2yrs ago. The office staff was great especially amy she was always so sweet and helpful. I loved the size of my two bedroom and having a washer and dryer in the unit. The bathrooms were a great size… See More >
                                  Review Author Icon

                                  anonymous

                                  Resident 2014

                                  5/26/2014

                                  I have not lived in an apartment in a long time so when I moved into Sun River I was a little bit hesitant. It has been about six months so far and I must say I really am enjoying myself. The people are very… See More >
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                                    fairlady85

                                    Resident 2013

                                    11/21/2013

                                    Great place to live. Prime location between three different shopping centers, located across the street from a 24 hr gas station, 24 hr gym, food, and albertsons all in walking distance. Clean, quiet, with a view of the mountains depending on the location of your… See More >
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                                      azguy2013

                                      Resident 2012 - 2013

                                      7/18/2013

                                      Great place to live! My roommates and I appreciate how helpful the office staff has always been.

                                        Review Author Icon

                                        bethgar2012

                                        Resident 2012 - 2013

                                        7/9/2013

                                        Sun River provided a perfect home for me and my son while we were in transition. The office staff is professional, well informed and courteous at all times. If you ever call about something that needs to be fixed in the apartment, they respond in… See More >
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                                          anonymous

                                          Resident 2013

                                          6/24/2013

                                          I just moved out of Sun River this past weekend and I must say I will miss it dearly. I loved living there, but it was time to buy a place. Should I ever need a rental again, I will definitely choose Sun… See More >
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                                            anonymous

                                            Resident 2013

                                            5/14/2013

                                            Worst place to live noise is out of control and mangement does not care .never will I ever live here again!!!!

                                              Review Author Icon

                                              desertbook24

                                              Resident 2013

                                              5/11/2013

                                              I've lived here for three years. Overall, my experience has been very positive. Aside from the occasional barking dog, things are generally pretty quiet. The staff is friendly and helpful. The apartment layouts are unique and attractive; having hallways makes it feel more like a… See More >
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                                                gypcwmn

                                                Resident 2011 - 2013

                                                5/3/2013

                                                Sun River Apartments are centrally located. We have family in the northwest and Oro Valley and work in the downtown area. Everything is within a 10 - 15 minute drive. The complex is also convenient to the Rillito River bike path, which spans to I-10… See More >

                                                  Features & Amenities

                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Fee: $300 ~ 400. Rent: $40. Restrictions: We welcome 2 pets per apartment home. There is a one time, non-refundable pet fee of $300 for 1 pet and $400 for 2 pets. Pet rent is $40 per month for each pet.. Pet Limit: 2. Comments: We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls.
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                                                    More Info
                                                  • Cats Allowed
                                                    Fee: $300 ~ 400. Rent: $40. Restrictions: We welcome 2 pets per apartment home. There is a one time, non-refundable pet fee of $300 for 1 pet and $400 for 2 pets. Pet rent is $40 per month for each pet.. Pet Limit: 2. Comments: We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls.
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                                                  Other
                                                  • Business Center with Wi-Fi
                                                  • Dog Park
                                                  • Elevate Fitness Experience with Group Classes
                                                  • Fitness Center
                                                  • Gated Access
                                                  • Outdoor Patio with Fire Pit
                                                  • Planned Resident Events
                                                  • Pool
                                                  • Smoke Free Community
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                                                  Leasing

                                                  Located minutes away from shopping, dining, recreation, and top-rated Catalina Foothills Unified Schools, our community offers dynamic living just outside the bustle of Downtown Tucson. Scenic mountainside views and private patios and balconies will make you proud to call any of our one and two-bedroom apartments home.Convenience to major employers like Northwest Medical Center and The University of Arizona makes your everyday commute a breeze. And when you re considering your weekend (or weeknight) plans, you have plenty of options nearby. Go for a riverside walk or bike ride at Rillito River Park, treat yourself to some retail therapy and grab a bite at Tucson Mall, or venture into Downtown Tucson to enjoy its unique restaurants and arts and entertainment scene. No matter what your day looks like, you ll come home to the hospitality and service of a community team dedicated to you.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Cortland

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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: What is the estimated utility bill for one person?

                                                  Frequently Asked

                                                  How is Cortland Sun River Rated?
                                                  Based on 72 number of votes by renters, Cortland Sun River is currently rated 3.7 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Cortland Sun River?
                                                  Cortland Sun River is rated 2.1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Cortland Sun River is rated 3.3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  What are noise levels like at Cortland Sun River?
                                                  Cortland Sun River is rated 2.9/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  How safe is Cortland Sun River?
                                                  Cortland Sun River is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                  How satisfied are residents with the neighborhood?
                                                  Cortland Sun River is rated 3.6/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                  How satisfied are residents with the staff at Cortland Sun River?
                                                  Cortland Sun River is rated 3.1/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 10.43 days to their community reviews in the past year.
                                                  Who manages Cortland Sun River?
                                                  Cortland
                                                  What is the pet policy at Cortland Sun River?
                                                  Dogs Allowed
                                                  Fee: $300 ~ 400
                                                  Rent: $40
                                                  Restrictions: We welcome 2 pets per apartment home. There is a one time, non-refundable pet fee of $300 for 1 pet and $400 for 2 pets. Pet rent is $40 per month for each pet.
                                                  Pet Limit: 2
                                                  Comments: We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls.
                                                  Cats Allowed
                                                  Fee: $300 ~ 400
                                                  Rent: $40
                                                  Restrictions: We welcome 2 pets per apartment home. There is a one time, non-refundable pet fee of $300 for 1 pet and $400 for 2 pets. Pet rent is $40 per month for each pet.
                                                  Pet Limit: 2
                                                  Comments: We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls.
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  What is the move-in special?
                                                  Receive $1,000 off your first month's rent!

                                                  Contact Property

                                                  Cortland Sun River

                                                  February 2024

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                                                  Cortland Sun River is a 686 - 938 sq. ft. apartment in Tucson in zip code 85704. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,349. Nearby cities include South Tucson, Oro Valley, Vail, Marana, and Sahuarita.

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