I've lived here for 5 years now and I continue to be highly impressed and satisfied with the level of service from the management office. Every time I had a question, a concern, or a request, the response was immediate and effective. I very much appreciate the professionalism and the friendliness of the staff here.
Hilands is well-kept up, quiet, clean, and very safe. People who live here are respectful and considerate most of the time. You hardly ever hear music or noises coming from your neighbors. Car alarms of course can be annoying, but that's the same everywhere. Sometimes the AC/heating unit above my apartment (I live on the top floor) kicks in very loudly, but it's tolerable.
Overall, I highly recommend this place if you are looking for a safe, clean, and desirable place to live, but don't mind being 7-8 miles away from central Tucson. On the other hand, you are closer to the Santa Catalina Mountains and Sabino Canyin, two gems of southern Arizona.