Review History for Verified Resident 965910

Springs at Continental Ranch


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Resident 965910

Verified Resident 2021

10/30/2021

The apartments themselves arent to bad. Wonderful location near everything you could possibly need. This review is only terrible because of management staff. They are absolutely atrocious. Theyre nice but they are the laziest people Ive ever met in my entire life. They do not answer the phones ever. The day before my move in I called a minimum of 40 times and did not get one call back or answer. I had to physically drive there just so that I could get my lease before I moved in. My move in costs changed also to what I originally agreed on. I asked them if the apartment had been cleaned and they told me yes and then when I moved in nothing was cleaned the toilet seat still had the wrapping from when they changed it out. Whoever painted it was absolutely careless theres white paint all over the floors but looking past that the apartment itself isnt terrible. They really just need to change the entire office staff. Im familiar with Greystar properties and they usually are good quality staff but they dropped the ball here. I give it 2 stars because strictly the actual apartment isnt bad.
    Manager

    11/2/2021

    Springs at Continental Ranch
    Verified Resident 965910, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We look forward to your next visit! Take care! We hope to be of service to you again in the future. Best wishes, Springs at Continental Ranch

    Review 19 out of 94

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