I have live at Villa Monterey for4 years. I have always been treated with courtesy and respect. Anytime i have had an issue the office and maintenance staff have been quick to get things taken care of. In the middle of the night when i had to call the emergency number. The maintenance staff came out and were very friendly and fixed the a/c by putting a portable in until he could get on the roof in the am. I would recommend this complex to my friends and family.