Villas at Montebella

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Villas at Montebella

1777 West Orange Grove Road, Tucson, AZ 85704
(66 Reviews)
$1,115 - $1,614/mo

Villas at Montebella Reviews

(66)

3 rating

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66 total reviews

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anonymous

Resident 2017 - 2021

9/17/2021

The new manager is a power hungry all about me all day show . She’s nothing but a bully and a waste of time ! Kjjhgfddhh th jkllouytredhnmn. Fgjkkkbvfdryuiklkbgddyjkmbfdgjjvfderyuojgfrthjkbgr Character count

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    Honest Renter90s

    Resident 2018 - 2020

    10/1/2020

    **This does not correlate to the maintenance staff for they are great** That being said, the only star given is to them for this apartment complex is trash! I have lived here for years and have been watching it decline every MONTH! Save yourself the trouble and rent elsewhere !! Do not rent here!! The 'new' management staff is rude and ill prepared to answer general questions without making you feel inferior to them. Tina is the WORST!!! They have since replaced Karina (beware!! she is at another location and terrible at here job too). This location will send you out notices saying one thing and then charge you and arm and a leg for something different! Especially during COVID, these people are RUTHLESS and A DISGRACE to the renting community. The apartments are low quality for the part of town and rent they are charging. The dishwashers are from the early 90's. The fridges are so tiny, even for one person. And do not get me started on the dirty carpets they claim to be 'new when you move in"!!! The Police are here ALMOST EVERY NIGHT!! The community has taken such a downward trend since I moved in… See More>
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      anonymous

      Resident 2019

      12/24/2019

      We just moved in a couple of days ago, and our apartment was filled with roaches. I don't just mean some here or there. We moved in day one and filled a few traps and had to place more. We are still finding more. They have a pest control every Monday, but this is something that should've been taken care of before we moved in. This is absolutely disgusting. We can't put away our dishes or dry food because they are EVERYWHERE. I am not exaggerating when I say this. They are in the cabinets, in both bathrooms, in both bedrooms, in the oven, in the fireplace, and in the microwave. I don't mean in the microwave where you place food, I mean in the inner workings of the microwave. You can see them covering the numbers in the countdown box. This is absolutely unacceptable. Please make sure they thoroughly inspect the apartment that you apply to and that they take care of it before your move-in day.

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        anonymous

        Resident 2019

        12/10/2019

        The above stars are only for the staff all except the manager. Other than that, it has been over six months since my bedroom sliding mirror doors have been properly fixed. That I can deal with, but what is unexceptionable in my book is how this company (HSL) and the manager at this complex handles their issues. I have confirmed with several other renters how unpleasant it is to work with the main manager and higher ups. Rachel. They dismiss your problems and sweep them under the rug even when you have documented proof of actions being followed to their specification. Save your time and please go else where. Not to mention they'll raise your rent and charge fees because they can if you sign your lease. I've had my attorney look over the lease and even he was confused about the wording. Sketchy and unqualified. Yes I may be upset with what they're doing to me, but my written words are true and I want to save you this pain

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          Princess_J778

          Resident 2017

          8/6/2017

          Since moving into my residence, there has been several of incomplete work orders that eventually cause me to say forget it finally. On 08/05/2017 at 10:22 PM I had contacted the Villas at Montebella as it was 95 degree in my apartment where my three kids which are 4,6 and seven months were drenched in sweat. I was able to have a kind gentlemen come to my residence that night, which he was also in my home and soak. He informed me that he would be unable to climb to the top of the roof as this was due to liability as it was dark. However, he was able to install a portable air conditioner into my home. Unfortunately, his good gesture was appreciated. However, of course, the portable tube attached to my window continue to fall out leaving us hot, and without any air other than the ceiling fan, of course, that didn't do much. 08/06/2017 I had contacted the Villas at 10:41 AM as I was promised that someone would be out at 9:00 AM to fix my air conditioner. Unfortunately, that never happen either, I was informed instead that another resident experience the same issue as I… See More>
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            anonymous

            Resident 2016 - 2017

            1/25/2017

            Be advised that if there are any emergencies such as a sewage backup that is completely out of your hands, that the cost will still come out of your pockets. Had to use my renters insurance to cover my hotel cost because they didn't want to offer another apartment. They offered a hotel that they own which is 35 minutes away from our location and put me 45 min away from my job. Completely convenient for HSL but complete disregard for their residence. I loved this property up until this run in.

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              anonymous

              Resident 2015 - 2016

              11/18/2016

              If you want a good place to live then you should look into moving the Villas. I used to be a tenant here and was pleased with how fast the maintenance team respond to emergency calls quickly and they are efficient when it comes to any concerns thAt you may have. The reason why I left the Villas was because I got a house and my stay there was pleasant.

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                Bripotter1978

                Resident 2015 - 2016

                5/7/2016

                I lived at Villas at Montebella for a good period of time to know how great this place is. You pay for what you get. I mean this in a good way. Being in a mid $700 range for a 1 bedroom that is 803 sq ft. With a washer/dryer and all in great working condition appliances was worth the extra 50-75 bucks a month. I have lived in 5 apartments from the East side of Tucson to the NorthWest and never have I been more pleased with this place and the company. Not to mention the fast response from the maintenance team. You literally see them running across the parking lot to and from apartments. Always making appointments to accomidate your schedule if you chose to be there while they do the work. Their work is very efficient and clean cut. The office staff is amazing, very professional yet fun at the same time. They make it feel like home. A place you actually enjoy giving your biggest bill to. The night life there is very quiet. Not a whole lot goes on at night which is good for any range of ages wanting to live there. This place… See More>
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                  smart520

                  Resident 2015

                  8/12/2015

                  As a tenet here I must say this is the worst place I have lived.. the sign says "luxury apartments " but the only thing that luxurious is the price . The staff is rude and practically useless. You will find that the east side apartments only have 3 parking spaces that are open parking but are full 24/7 there is one handicap spot but is reserved for a full time resident .. so of your family or handicap mom or grandma want to visit they will have to park next door and walk threw a wash and a parking lot to get to your apartment .. they will use your deposit to install new carpet for the next tenet... no matter how nice you leave the carpet your going to pay for it anyways, the counter tops are fermicka chipped and cuts are covers with touch up paint as well as all the cabinets .. the kitchen are small as well as the rooms, it takes about 3 weeks to get anything fixed by mantinance but only 3 days to get a 50.00 late fee then 10.00 a day after that and eviction threats by day 5.. (this happiness… See More>
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                    anonymous

                    Resident 2013 - 2014

                    1/15/2014

                    I have lived in my apartment at the Villas at Montebella for a year now and it has been great. My apartment is nice and the neighborhood is generally quiet. Every time I need something fixed the maintenance staff is so friendly. They get here very quick if it is a major problem and by the next day for minor problems. We had our A/C go out on the hottest day of summer last year and we called after hours and they came and fixed it within 20 minutes. Everyone is very helpful. I haven't had any problems with the office staff either.

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                      Lmendaz

                      Resident 2012

                      11/13/2012

                      I just moved to The Villas at Montebella. I love this complex!!!! The staff is super helpful. I just got transfered from my job and only had two weeks to move...Crazy and almost impossible since my seven year was also going to have to transfer. I went from one complex to another everyone seemed friendly enough and yes there are alot of nice apartments in the area, but what made my choice was the extra mile the staff at the Villas went for me. I was not treated like a number. I walked into the office explained my needs and than had every question answered. They knew about the school for my daughter, where all the stores were thank God; these are some qestions you forget to ask but can be a bit stressful once you move in. They told me where i could find entertainment compared routes to my job. They really went above and beyond. Now my apartment is amazing! I love it I was able to catch it at a reduce rate, they do charge water and trash but unlike other apartments in the area they have just one flate rate. washer and dryer in my home… See More>
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                        anonymous

                        Resident 2011 - 2012

                        9/2/2012

                        Dont go to these apartments. The management staff are rude and if you cross them they will find every little thing to charge you with when you leave. They allow some people to bring their BBQ pits and not others ( EVEN though it violates Fire Ordinances in Pima COunty). They allow others to throw away mattresses and if they do not like you the charge you for it even though property staff watch you throw it away ( i have videos that other people threw their mattresses away and they were still there). They refused to take a medical condition into consideration on why my rent was overdue and charged me the extra 50$ and again HSL did not care that I had a legit reason why it was late. They had one lady that complained about my dog and when I asked them what she was doing and when...Stephanie said that the only way that I would find out when my dog was making the noise was when she called Pima County Sheriff on me. I got rid of my dog because I needed a place to live. She ended up… See More>
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                          anonymous

                          Resident 2012

                          8/20/2012

                          I moved from a real dump (Village at the Foothills)in January this year to this place and they have always provided me with friendly and polite customer service. I have had a few minor maintenance issues which were all promptly addressed. Neighbors are nice and the grounds are kept up well. You will always find little things here and there that arent completely perfect (you could find that in a house too) but overall this apartment complex is quiet, secure and friendly.

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                            anonymous

                            Resident 2011 - 2012

                            8/3/2012

                            We've been here for about six months now. We didn't have a problem before until it starting raining and found problem. Anyways we tried to ask them to fix the problem but the manager was so rude, she won't listen to what we had to say so forget this place it sucks

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                              occupyvillasatmonteislikenorthkorea

                              Resident 2010 - 2011

                              12/30/2011

                              Leasing office staff is rude esp ---------...like she is booted up to have an agruemnet with you....

                              I have been living in the complex for one year it seems like when I question esp --------- she becomes rude, abrupt, abrasive and dictorial. She wants to dominate like she is the police when questioned, very arguementative...when engaging with her it is a struggle she wants to do all the talking and when saying something back she accuses one of talking over her, makes me as a tenant feel like I am not the customer and that I am not being heard; like a parental relationship (weird). I move a lot because of my job and have lived in many apartment complexes and have gotten along very well with the leasing manager and staff. When I first moved in the staff was nice and approachable but the staff does not consist of the same people and it is a hostile environment like one has to walk on egg shells...I don't feel like I am the customer more like I am living on someone s couch for free and they are ready for me to get out. I feel frustrated and annoyed most times I have to interface with this female. When I moved in I experienced… See More>
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                                anonymous

                                Resident 2011

                                12/13/2011

                                Love my apartment

                                Our son came and looked at the complex and told us about how beautiful the Estrella apartment. Me and my family came and looked at the Estrella apartment and moved in last year. We love it here, its quite, I generally get my questions answered when I go to the office. I feel really comfortable, and safe. There is an alarm system in the unit that actually work not just for decorection. Love the vaulted ceilings, how spacious the apartment, the master bed room with the patio and full bathroom, the other bedroom has its own door to come and go, kitchen is a nice size, living room and dining room is a nice size for an apartment, living in this apartment feel more like a house.Residents generally mind there own business and not bother anyone. The grounds are kept. Dogs are friendly have not ran into any aggressive pets yet (well except the one want to bite your ankles)LOL. Down fall there are guest that don't know how to clean up behing there dog. I don't know who responsibility to clean up the dog poop, but if I was a pet owner I would clean up my own dog poop.… See More>
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                                  CaliZona37

                                  Resident 2009

                                  7/25/2011

                                  Worst Apartment Complex EVER

                                  This is by far the worst place to live in Tucson. Management is rude and not helpful at all. They try to suck every penny out of you before and after you leave. I wanted out of there after three months. They complain about everything. Your constantly getting notices about the correct way to walk your dog or take out the trash. By far the worst place i have lived in in my entire life. DO NOT LIVE AT THE VILLAS AT MONTEBELLA, YOU WILL REGRET IT.

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                                    anonymous

                                    Resident 2008 - 2010

                                    6/16/2010

                                    Ok

                                    Pros- Good safe neighborhood and location. Most office staff is very nice and helpful Cons- Small parking spaces. They will try to get as much money as possible over everything and every technicality when you move out Rent is too expensive for what you get here.

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                                      yasirmalik

                                      Resident 2009 - 2010

                                      3/1/2010

                                      Beautiful place to live!

                                      We have lived here in the Apartment complex for the past 6 months and the experience has been wonderful. While i was moving in from San Antonio, the staff at the office was extremely helpful and guided in a very good way. Apartment was really neat and clean when i moved in with brand new carpets in the whole place. Layout of the apartment is really nice as well. Staff at the office is exceptional and would out of way to help you out. The club house which you can use for your parties is wonderful which we used several times for our large gatherings ever so often! Overall an excellent place to live in TUCSON!... keep it up guys!!

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                                        pathabu

                                        Resident 2010

                                        1/13/2010

                                        Corporate units

                                        I've been returning to Montebella for several years, renting their corporate (fully furnished) apartments and think they are just great. Compared to other corporate units I've rented in Tucson, these are a great deal. The price is right and the furnishings, and services are wonderful. The kitchen is better equipped than any I've seen. The staff is extremely nice and very helpful in providing information requested. I'm ready to come back again next year.

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                                          anonymous

                                          Resident 2009

                                          8/3/2009

                                          Can't Wait to Leave

                                          I would not recommend moving here. If you walk through, you'll see loads of empty units. People are leaving as soon as they can (and sometimes before that) These places are overpriced and poorly managed. Maintenance guys are nice, just too busy to really get all repairs done. Staff seems ineffective. They are just there to collect your rent. Appliances are cheap and break or just don't work right. Utility bills are high. Carpets are cheap and stain super easy. Parking spots are so tight you can barely open your door when you park. Bad news if you've got a truck of suv. And you only get one parking spot, so too bad if there are two adults renting who each own a car. Dumpsters are usually a mess with broken furniture and trash all about. Dogs poop everywhere. The noise from outside (between the buildings) is annoying. One family parks their truck outside and blares music like -------land. Ants everywhere-inside and outside. It's over-priced for what you get. I've seen better. Don't bother with this place. I can't wait to leave.

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                                            anonymous

                                            Resident 2009

                                            6/6/2009

                                            Two Thumbs Up for Excellent Customer Service

                                            Arranging to move into an apartment from another state is tricky when all you have to go by are ratings from sites like this. We could tell by the location that it was in a good part of town, close to the freeway, hospital, schools and shopping, but you never know about the folks in the community until you actually get there. Thank goodness we chose The Villas at Montebella!!! Amanda stayed in close contact with us and made our move-in process very easy. Monique is a friendly and helpful person who makes you feel very welcome and appreciated. Krista runs a very professional office and is on top of everything in the community. James does great maintenance work within hours of the notice. The complex looks far younger than it's age because it is so well maintained. All ages live here and it is very easy to make new friends because so many people have dogs and they all visit the multiple grassy areas several times a day. Many tenants work the night shift and sleep during the day, and it is quiet enough to do that except when the… See More>
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                                              kentucky13

                                              Resident 2009

                                              6/5/2009

                                              Great Customer Service

                                              We haven't even arrived at our new home in Tucson at the Villas of Montebella, but if the apartment community is anything like the customer service we have received - then we are blessed. We are relocating from Kentucky and have had such a wonderful experience networking with Amanda, Monique and Krista at the Villas! They have helped with such a "one on one" personal approach and helped to make things easier as we made selections and worked out details. Can't wait to get to Tucson and to our new community home! Thanks again to the team at the Villas at Montebella for making the adjustment easier.

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                                                anonymous

                                                Resident 2009

                                                6/4/2009

                                                Maintenance

                                                I have lived at other apartment complexes before and moved due to poor service and management. My family and I are new to Tucson and so far our experience at The Villas has been great! They worked with me over the phone and by e-mail and I moved without even seeing the community! They take great care of their residents and the maintenance is right on top! I had a fridge leak and they came right over so I wouldn't loose out on any food! One month after I moved here the property threw a party with a DJ, catered food and a Salsa Instructor! My family and I had a blast and the staff was all there and happy to be there! Thanks for the great party Villas! So far I would reccomend The Villas for your home!

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                                                  anonymous

                                                  Resident 2009

                                                  3/10/2009

                                                  Beautiful Property-Horrible Management

                                                  The Villas at Montebella is a beautiful property with friendly residents, but the management team needs to get it together. In all of the places I have lived I have never had such a hard time with a community management team. On many occassions the office staff has been unavailable. They open late and close early. If you have a concern or need to pay rent, don't expect them to be in before 12:00 noon or after 4:30p.m. In regards to concerns, they have not take mine seriously and have tried to get by with any quick fix possibe. As I said before, the Villas at Montebella is a beautiful property with friendly residents, but as far as I am concerned that is all they have to offer. I pay good money for my apartment and expect to be treated with a bit more care, respect, and consideration. Although I have only lived here a short time, I am looking into ending my lease and signing elsewhere, where my residency will be appriciated. With this in mind, I encourage you to view all reviews concerning the Villas at Montebella and take all things said into consideration.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

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                                                    2 Bedrooms

                                                    2 Beds, 1.5 Baths

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                                                    2 Beds, 2 Baths

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

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                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Are there surveillance cameras on site?

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

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                                                    Villas at Montebella

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                                                    Villas at Montebella is an apartment in Tucson in zip code 85704. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,614. Nearby cities include South Tucson, Oro Valley, Vail, Marana, and Sahuarita.

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