Review History for anonymous

Ballena Village Apartments


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anonymous

Resident 2013

10/14/2013

I been living here for almost two years, the first year went well except for some outside lights that took them a year to get fixed and the second year is when everything started going wrong. I am handicap and I live on the third floor, our elevator was broken for almost nine months and all the manager could say was " I'm sorry , there's nothing we can do about it now" , and " have you thought about moving somewhere else?" . Personally I felt like the office staff was mad at us for their problems by the way we were treated . I had to get carried up the stairs by my spouse and for a couple of months we had to stay with in-laws I because my disability got so bad and I couldn't go up the stairs. We still paid rent and yet every time we asked about the elevator the office staff would give us attitude and send us on a run- around. We asked for a discount on the rent and we were never given one. The ambulance had to come get me a couple of times , first because I fell on the stairs and second because my pain was worsened by the trying to get up to my home. That's the worst on the list....I can go on. And now this construction is hell, you can't even relax or be comfortable in your own home because it's so noisy, and those men down there are perverted.
    Manager

    10/11/2013

    Ballena Village Apartments
    Hello Anonymous, I'm sorry to hear of your experience with the elevator at Ballena Village. I know the elevator was inoperable for what must have seemed quite a long time. I did some research and discovered that any affected residents were offered a transfer to a different apartment or building, or to move out without any charges or penalties for the early release. The other option was to stay in your current apartment and receive status updates on a regular basis. Still, I truly apologize for the inconvenience that staying in your apartment caused for you in the past. Our assistant manager checked in on the gentleman that you referred to in your post on a regular basis, and visited him twice a week on her own time until his passing months later after he moved to hospice. Thank you again for your feedback. Take care, Christian Amrod Community Manager

    Review 27 out of 121

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    Ballena Village Apartments

    March 2024

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