The Mgr (Josh) is an extremely condescending person who is apathetic to the needs of loyal tenants and a pain to deal with. He will do little to nothing to protect good tenants who have remained at the apartments for years, pay rent on time, are never complained about and who in turn do not complain about others. He is also controlling and will do everything within his power to prevent tenants from going over his head to discuss matters with the corporate office.