Review History for anonymous

Archstone Aliso Viejo


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anonymous

Resident 2011 - 2012

10/22/2012

We ve lived here for nearly 2 years. First of all it s a nice place in a beautiful area. Our apartment has a nice view and the park in front of our apartments is great. The style of the apartment is a bit old fashioned but it s still ok and clean. Unfortunately there has been a big decline in the quality of tenants. It seems like Archstone doesn t care who moves in. Smoking and alcoholic beverages are now prohibited at the pool area. But what is about babies in dippers (or worse: without) in the pool or hot tub? Or people wearing their dirty, stained clothes instead of proper swimwear? That s really unhygienic. The hot tub smells really bad and the chemicals make your eyes burn and your skin itchy and dry. There must be something wrong with the chemicals. I decided not using it anymore. They repaved the parking lots but now it looks worse because people didn t care if the pavement is already dry or not so you can see footprints all over the place. Be prepared that your rent will be increased like crazy after your lease is over. I ve seen so many people moving out. It's sad because this place has so much potential.
    Manager

    11/5/2012

    Archstone Aliso Viejo
    Hello. My name is Tonya and I am the Customer Advocate for Archstone. I must apologize for the frustrations you have experienced recently. Paul, Community Manager, and I are concerned about the situations you mentioned as we have not received any notices relating to these incidents. However, we have contacted the pool service manager to check the spa and ensure it is being maintained properly. We have sent an email to the community regarding the pool policies and reminding everyone that all swimmers must wear appropriate swimwear and individuals under the age of 14 must be accompanied by an adult at all times. The email also states that glass containers are not permitted in the pool area. We take these seriously as we want to avoid any accidents and ask that residents contact the office with any problems or concerns. In regards to tar, we contacted a vendor who will check for marks on the sidewalks. Our intention is to provide a positive experience for those who visit or reside at Archstone. We truly appreciate you bringing these matters to our attention. This allows us to make the necessary improvements and address the concerns or problems appropriately. Please do not hesitate to contact the office if you have any other concerns. Again, thank you.

    Review 4 out of 61

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    Archstone Aliso Viejo

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