Waterstone Alta Loma

What is epIQ?

Waterstone Alta Loma

9600 19th St, Alta Loma, CA 91737
(28 Reviews)
$1,235 - $1,625/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

2 Beds, 1.5 Baths

See Floor Plan Details

2 Beds, 2 Baths

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

N/A
N/A

Renter Ratings

N/A

Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

N/A

Number of reviews in the past 365 days

N/A

Managerā€™s Review Engagement

N/A

Percentage of reviews responded to

N/A

Managerā€™s Review Reply Time

N/A

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Waterstone Alta Loma Reviews

(28)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

fraijoiv

Resident ā€¢ 2015 - 2017

5/17/2017

I just singed my second year lease. very quiet and clean, I have my own parking space it helps a lot on those days I work late. pet friendly a plus. schools a very close for my child to walk to school.Miss Julie andā€¦Ā See More >
    Review Author Icon

    markstowell

    prospective ā€¢ Visited 2015

    7/8/2015

    So my wife and I filed a complaint with the Better Business Bureau regarding this property. We were disqualified to rent here since we have more than 5 people in our family. Come to find out that the maintenance staff that works andā€¦Ā See More >
      Review Author Icon

      andyanonymous

      Resident ā€¢ 2015

      5/21/2015

      I agree. This place can't even follow their own rules. The maintenance guy Robert has more people living in his apartment here on site than is allowed by California Law. The manager Jennifer Davis likes to get drunk at resident functions. ā€¦Ā See More >
        Review Author Icon

        michellemint

        prospective ā€¢ Visited 2015

        4/29/2015

        We walked in to get information on possibly renting an apartment. While we were seated and waiting in the big office, the lady in the small office (I am guessing she was the manager) was on her cell phone at her desk and we couldā€¦Ā See More >
          Manager

          5/12/2015

          Waterstone Alta Loma
          Hello Michellemint, Thank you for feedback regarding our community. We make every effort to provide an excellent customer service experience for all of our customers, and I'm truly sorry to hear that you did not receive that. I would really appreciate the opportunity to apologize to you directly. Please call me at your earliest convenience: (909) 285-1404. Thank you again for your feedback, I look forward to hearing from you. Sincerely, Jennifer Davis
          Review Author Icon

          anonymous

          Resident ā€¢ 2013 - 2014

          1/19/2015

          Bad complex. Maintenance starts jobs then goes away for days. Probably not their fault, Stephanie takes maintenance requests on little post its that get lost. Garbage overflows the dumpster for weeks. When I was there neighbors moved in-and-out every six months. There's a reason.ā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2014 - 2015

            1/7/2015

            Lived here for almost a year and this place is really nice except that the staff doesn't enforce the policies too well. It bothers me that my friends were told that they couldn't get an apartment here because they had more than theā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2014

              10/29/2014

              BE SMART, SPEND A FEW MORE DOLLARS and JUST SAY NO TO RENTING AT WATERSTONE APTS IN Alta Loma (Rancho Cucamonga)! If you want to come home to no parking, no working heat or a/c and a managing company that only cares about collecting your rentā€¦Ā See More >
                Manager

                10/31/2014

                Waterstone Alta Loma
                Thank you for your recent review of Waterstone Alta Loma. Feedback from all of our residents is vitally important to us. We make every effort to provide the best possible living experience for our residents, and I'm sorry to hear you are not pleased with our community. As to your concern about people digging in the trash, we do have a service that comes daily to sweep the dumpster areas and pick up any items that are too big for Burrtec trash company to take. I appreciate you being proactive by calling the fire department for us; your fast reaction may have prevented an even larger incident to occur. In regard to your A/C or heaters, please contact the rental office, and we will schedule a work order request. If you like to discuss any further concerns with me, you may contact me either via phone or in person. I can be reached at: ( 909) 989-2925 or by email at: waterstonealtaloma.cd@fpimgt.com
                Review Author Icon

                a13mam

                Resident ā€¢ 2011 - 2014

                9/26/2014

                Been here at waterstone for a few years and i love it. Stephanie. Is the leasing office is great, very friendly and always availsbe to help you. The maintenance staff is good, always on top of my request usualyy same day or next. Iā€¦Ā See More >
                  Manager

                  9/29/2014

                  Waterstone Alta Loma
                  Thank you for your review of Waterstone Alta Loma. Our team appreciates your feedback and hopes you continue to enjoy your residency at Waterstsone Alta Loma. Sincerely, Jennifer Davis
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2013 - 2014

                  9/23/2014

                  Want to move in with a black widow in your closet or spider webs throughout your kitchen and also get a FREE HIGH off the WEED the neighbors smoke everyday outside there home and in their car than WATERSTONE is the PLACE to CALL HOME!ā€¦Ā See More >
                    Manager

                    10/1/2014

                    Waterstone Alta Loma
                    Thank you for your feedback. We make every effort to provide the best possible living experience for our residents, and I'm sorry to hear you're not pleased with our community. I am not sure if you are aware but we do offer pest control services for our residents at no extra cost, if you are still experiencing spiders please let us know and we will send them over. This is the first I've heard of any illegal drug use in our community. We are actively involved with the crime free housing program and appreciate this feed back as we will definitely be in contact with the Rancho Cucamonga Police department. I would appreciate the opportunity to meet with you and discuss this further (confidentially) so that I can pass along more information to the authorities about this; it will not be tolerated. As for the BBQs we do check them daily to insure that there is always propane and our groundskeeper does clean them daily. They do get a lot of use during the summer months, so we will check them more frequently throughout the day to ensure they are clean at all times. Employees are prohibited from drinking during work hours or at resident events, so when we are able to meet I would like to get more information from you about that as well. I will not allow any unprofessional behavior from our team. I look forward to speaking with you at your convenience so that we can work to resolve the concerns you've mentioned. I am here Monday - Friday 9:00 a.m to 6:00 p.m. and can be reached at 909-989-2925 & waterstonealtaloma.cd@fpimgt.com. Sincerely, Jennifer Davis Community Director
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2013 - 2014

                    9/23/2014

                    They are unprofessinal never clean pool you are wasting your money renting a home here the grills never work and you cant have your own grill children have no freedom they have to play in the tennis court and only little kids can play onā€¦Ā See More >
                      Review Author Icon

                      commit2rent

                      Resident ā€¢ 2012 - 2014

                      1/30/2014

                      I moved from New York 2 years ago, and had the good fortune of finding Waterstone Apartments because of an impressive recommendation from an ongoing tenant. I can honestly say that I would not consider any other location. The grounds are beautifully maintained with breathtakingā€¦Ā See More >
                        Manager

                        2/28/2014

                        Waterstone Alta Loma
                        Thank you ggmkc2@gmail, for your positive feedback. We are pleased to hear your kind words about your experience with Stefanie. At Waterstone Alta Loma our team strives to provide you with the best living experience possible. Please feel free to stop by the office if you need anything. Sincerely, Waterstone Alta Loma Staff
                        Review Author Icon

                        sofias

                        Resident ā€¢ 2014

                        1/25/2014

                        We moved to Waterstone Alta Loma about 3 years ago and we are very happy we choose the right place! When I was looking for apartments , I was looking for a nice place in a nice area and with friendly staff. Stephanie make usā€¦Ā See More >
                          Manager

                          2/26/2014

                          Waterstone Alta Loma
                          Thank you for your review! We appreciate you sharing your experience with us; our team is always interested in feedback from our residents. Its our main goal to provide you with the best living experience possible. I'm happy to hear that you're enjoy living at Waterstone. As usually, if you need anything our doors are always open. Thank you and have a great day! Team Waterstone
                          Review Author Icon

                          mozartjupiter

                          Resident ā€¢ 2011 - 2013

                          12/24/2013

                          We will agree with other comments that office persons Stephanie and Sylvia are very nice. However, for us, their niceness does not overcome the aggrevation of actually living day by day in Waterstone. Even though it looks nice,Not a peaceful environment. Not good if you areā€¦Ā See More >
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2010 - 2013

                            6/7/2013

                            The staff is hardly ever in the office during their scheduled office hours, and when they have the 'we'll be back at 3pm' and they haven't been there all day is really annoying when trying to pick up a package. The new management lady hasā€¦Ā See More >
                              Review Author Icon

                              pammicak

                              Resident ā€¢ 2013

                              5/31/2013

                              This is my first time renting in nearly 30 yrs I was a little nervus, but Stefanie was so heart warming and put all my fears to rest Stefanie and Sylvia are both very helpful and quick to asist with any questions problems I loveā€¦Ā See More >
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2012 - 2013

                                1/12/2013

                                These apartments are kept clean and the staff is wonderful. I rented here a few months ago and was helped by the manager Silvia who is a very pleasant, knowledgeable, and professional person. After she took me on a tour, I decided to rent hereā€¦Ā See More >
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2010 - 2012

                                  11/3/2012

                                  Waterstone is a nice community to live at. The community has great events for the residents.I moved here about 2 years ago. My neighbors are so nice and friendly. The girls in the office are great, always smiling and helpful whenever I go into theā€¦Ā See More >
                                    Review Author Icon

                                    azdocotto

                                    Resident ā€¢ 2008

                                    10/20/2008

                                    I have lived in these apartments now for several months, all under Waterstone. I find the office staff very polite and receptive to issues, and the maintenance service is usually the same day. The grounds are very well-kept. The apartments are ratherā€¦Ā See More >
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2007

                                      11/26/2007

                                      My family moved here in March 2007. I fell in love with the manager the first second I met her. She was so nice to us. It's such a warm atomphere. The landscaping here is great. It's a peaceful place. I feel safe here. Myā€¦Ā See More >
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2004 - 2007

                                        11/1/2007

                                        I've lived here for two and a half years and loved it until a new company bought them out and the new people are rude, lazy and don't care about anything but money. So what they painted and installed washers and dryers, they areā€¦Ā See More >
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2004 - 2006

                                          6/9/2006

                                          This property has changed so much in the last 6 months. They have new office staff, and they are awsome. They now work 7 days a week, and they are so sweet.They keep the property so clean, and it is so quiet and peaceful here.ā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2002 - 2004

                                            8/6/2004

                                            Well, they do have a manager that is only here 2 days a week and is very fake. The leasing agent, well to put it nicely.....if youre not white forget it. She definitly treats people as if she is better then them. ā€¦Ā See More >
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2004

                                              8/2/2004

                                              I would have to say that I feel completely safe here. The management staff is friendly and happy. I am a single mother and feel at ease and comfortable here. Where I am at the noise level is very minimal. <br><br>As with every complex thereā€¦Ā See More >
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2004

                                                1/27/2004

                                                WE CAME HERE TO TAKE A LOOK, IT ISNĀ“T IN THAT GREAT OF CONDITION BUT WE WAITED OUTSIDE WHILE THE LEASING CONSULTANT SHOWED SOMEONE ELSE AN APARTMENT, WE WERE OUTSIDE FOR 25-30 MIN, NOBODY HELPED US AND THE DOORS WERE LOCKED, FINALLY THE MAIN. MANā€¦Ā See More >
                                                  Review Author Icon

                                                  mestevens

                                                  Resident ā€¢ 2003

                                                  10/26/2003

                                                  I CANT STAND LIVING HERE. THE MANAGEMENT IS RUDE AND EXTREMELY NOSY....THEY CONCERNED ABOUT THE TENANTS END OF THE BARGAIN BUT FLAKE ON THEIR OWN END IN NUMEROUS WAYS. <br>PARKING SHOULD BE ENFORCED BUT VISITORS CONSTANTLY PARK IN TENANTS ASSIGNED SPACES AND ARE NOT TOWEDā€¦Ā See More >

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Parking
                                                    • Shared Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Comments: Breed Restritctions No more than 45lbs
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: Breed Restritctions No more than 45lbs
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Community Center
                                                    • Gym
                                                    • Hot Tub
                                                    • Pool
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Each of our spacious one- and two-bedroom homes feature thoughtfully designed open floor plans encompassing a washer and dryer, dishwasher, vaulted ceilings with ceiling fan, central heating and air conditioning, walk-in closet, and patio or balcony. With a park-like setting against beautiful mountain views, our tranquil community also includes a resort-style pool and spa area, an illuminated sports court, state-of-the-art fitness center, and a modernized business center with wifi. Our friendly management team and staff awaits your arrival-- call us to schedule a tour today, and elevate your lifestyle at Waterstone Alta Loma!
                                                    Show Less

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    Comments: Breed Restritctions No more than 45lbs
                                                    Cats Allowed
                                                    Comments: Breed Restritctions No more than 45lbs
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Waterstone Alta Loma

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Waterstone Alta Loma is an apartment in Alta Loma in zip code 91737. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,625. Nearby cities include Rancho Cucamonga, Upland, Ontario, Montclair, and Fontana.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.