I lived here in 06-07 then again in 2010-11, I had the only 3 BDR. they offer..I've always thought their Maintenance men were quick to reply even to our pages on the beeper. My cooler stopped working they fixed it with in an hour & that was after business hours on a Sunday. I needed a new fridge cause mine began to leak again within the hour mine was replaced. I know one of the Maintenance men doesn't speak English very well. If your polite with your issue/request that's understood in all languages.:) I do know the Studios sometimes harbor lots of young people & illegal activity. They are asked to move BUT it is a process getting them to vacate the premises. I Love the grounds ALWAYS & I mean always GREEN & CLEAN. The gardeners are there about 2 times a week. If you're on a budget you really can't get better than Pacific Terrace. As for the Staff, HMMM I never had a problem with any request but I do know there are some tenants that LIVE in the office if you know what I mean. If you have a problem with illegal activity with your neighbors call the police every time & have an incident report made, they will be asked sooner than later to move if that's done & on paper. Again I'm only speaking of my experiences there & what I observed Pacific Terrace isnt the hell hole it's made out to be.