Review History for AngryMadSadDisgusted

Santa Clarita Apartments


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AngryMadSadDisgusted

Resident 2013 - 2014

1/2/2014

At this point I could seriously just break down and cry. I'm a VERY clean person, I wash dishes immediately after use, scrub my bathroom 3 times a week, vacuum every other day! No clutter, nothing! I moved in November and after a couple weeks they had to send pest control for roaches! He set up a couple traps and nothing more, now my apartment is infested! They will only send pest control once a month and even trying to get the office on the phone is almost impossible! I literally block my number now and it's the only time (if ever) I get an answer! She is also NEVER in the office, always at the sister complex down the street! I noticed a mass amount of tiny holes where the roaches are coming from! Anytime I need any help or have a question, I have to call for sometimes days before I get an answer evaluate my messages never get returned. I'll walk over right after a call and walk in to see the leasing girl on her phone doing whatever. Also when they are scheduled to fix something or like the pest control they can't give you a time for when they will come and you have to sit at home, can't leave because she literally will say something like " well if you are gone in the 20mins and he comes then sorry you will have to wait til next time", you can explain you have to run just to the store or drop off something for work and rush home but if they show up when you're gone forget it! Example of negligence : Waited all day for pest control, I even got a ride to work so my hubs wouldn't leave. My hubs calls and of course no answer, no one in office. So he calls the other complex and we get a difference leasing agent, she explains "oh sorry they aren't coming today now, shoul be there sometime tomorrow" now why didn't the girl who is supposed to be at our office call and let us know this? She just let us wait til 5pm! The apartment is set up nice, pretty quiet and nice neighbors as far as I have noticed. But it's not the best neighborhood, not the worst.
    Manager

    1/3/2014

    Santa Clarita Apartments
    Dear resident Thank you for bringing this to my attention, I always like to know what areas we can get better in.We have taken care of the situation and will constantly be working with you to make sure this goes away for good! Please feel free to contact me at the office anytime with any other further concerns. Thank you!

    Review 6 out of 12

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    Santa Clarita Apartments

    March 2024

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