Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Thank you for so much for your 10+ years residency here at Canyon Pines Apartments! We appreciate you sharing your thoughts with us and for providing your detailed feedback. Please be assured that our main priority is always providing our residents with a home that is at the highest standard possible. We have taken note of your concerns and are working diligently to provide prompt solutions. We're happy to know that you are pleased with our staff and the property overall. If there is ever anything we can do for you during your stay with us, please feel free to reach out to us in the leasing office. Sincerely, Canyon Pines Apartments
Hi Sylvia - Thank you so much for taking the time to share your kind words about Diana! We're happy to know that you are pleased with our staff and that we are meeting your needs here at Canyon Pines . If there is ever anything we can do for you during your residency with us, please just let us know. Sincerely, Canyon Pines Apartments
We are sorry to hear that you've had a negative experience with any of our staff and please know that we do take your concerns very seriously. We apologize if you feel that we were not truthful and that we have been unfair to you. Our only intention was to help provide you with a solution to ending your lease early. According to our records, we did receive two applications for your apartment, and unfortunately, we cannot guarantee an applicant being approved. If you would allow us to clarify this matter and/or if you would like to discuss this further, please contact our Regional Manager at [email protected] He is aware of your frustrations, and is anticipating hearing from you. Sincerely, Canyon Pines Apartments
Dear Anonymous, Thank you for your feedback about the Canyon Pines Apartments. We apologize for any miscommunication you may have faced with our management. If you feel like there is anything that has not been resolved, Please contact the regional office at [email protected] Sincerely, Canyon Pines Apartments
Dear MyNameIsJonas, Thank you for providing us with your feedback and your few year stay at Canyon Pines Apartments. We are glad that you were happy with our maintenance team. We apologize for any inconveniences that you may have experienced. To help us better our services, please email our regional manager's office at [email protected] Sincerely, Canyon Pines Apartments
Dear TTodor, Thank you for leaving us your feedback about the Canyon Pines Apartments. We apologize for any inconveniences you may have experienced during your time at our community. Since it is always our goal to have a well-managed property, we will look into making sure that management is more accessible in the future. If you wish to further discuss any issues, please contact us at our leasing office during office hours. Sincerely, Canyon Pines Apartments
Dear Anonymous, Thank you for your wonderful feedback and 3+ year stay at the Canyon Pines Apartments. We are happy to read that you have been satisfied with our property. Don't forget that we offer referral bonuses to residents who recommend us to friends and family. Sincerely, Canyon Pines Apartments
Dear Anonymous, Thank you for taking the time to leave us your feedback about the Canyon Pines Apartments. We apologize for any inconveniences you may have experienced with our management. For the future, we will look into making sure that management is more accessible for our residents. If there is anything else we can do to improve, feel free to give a call to our leasing office during office hours. Sincerely, Canyon Pines Apartments
Dear Jackson0831, Thank you for your wonderful review and for your 3+ year stay at Canyon Pines Apartments. We are happy to hear that you were satisfied with our management, maintenance and landscaping. Our residents are the sole reason why we are here, and we hope to continue to give you nothing but great services in the future. Tell your friends and family about us to receive a referral bonus. Sincerely, Canyon Pines Apartments
Dear Anonymous, Thank you for your feedback about the Canyon Pines Apartments. We are happy to hear that you were satisfied with our maintenance and location. Sorry to hear that the laundry company decided to raise their prices, and we will also look into making management more accessible to our residents. If you have any further suggestions on how to better our services, feel free to contact our regional office at [email protected] Sincerely, Canyon Pines Apartments
Dear Anonymous, Thank you for your kind words, and also thank you for your stay at Canyon Pines Apartments. Keep in mind that we offer referral bonuses to residents to recommend us to friends and family. Sincerely, Canyon Pines Apartments
Dear Anonymous, Thank you for your feedback. We're sorry to hear of your recent frustrations at Canyon Pines Apartments. We recognize how rent increases can be difficult to absorb. Decisions about changes in rent in our apartment communities are made taking into consideration a variety of local market factors. In addition, we are constantly seeking ways to improve the experience we offer in line with our market. We are currently looking into making management more accessible for our residents. If there is anything else you suggest, please contact our regional office at [email protected] Sincerely, Canyon Pines Apartments
Dear Anonymous, Thank you for your feedback and your 2+ year stay at Canyon Pines Apartments. We have been further looking into ways to better our water services. Sorry to hear that you feel like the noise was an issue. If there is anything else we can do to better the future services for our residents, please contact us at the leasing office during office hours. Sincerely, Canyon Pines Apartments
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
$2,272
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1 Bedroom
$2,252
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2 Bedrooms
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Canyon Pines Apartments