Review History for anonymous

Timber Creek Apartments


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anonymous

Resident 2015

8/22/2015

Let me just make one thing clear about moving in to Timber Creek- do not expect to be greeted with a warm welcome. After 6 hours on my first night of moving in as a college freshman, my car was towed because I forgot to have my permit in the mirror. Yes that was a mistake on my part but mind you, Timber Creek has all of my license/car information stored on file. Why? Well according to the girl working in the front office it was made clear that she had my license/car information on file for her "own reasons"- not to make the tower aware that the owner of the car has ALREADY PAID FOR PARKING. To make matters worse, if it wasn't made clear enough to me -very rudely- after that one mistake not to make it again by paying the $200 dollars I was forced to pay to get my car back, I was sent an extremely unnecessary email after the incident from Timber Creek saying, "There are no first time exceptions. It's the resident's responsibility to make sure their parking permit is displayed.". Clearly I did not ask for a "first time exception". Do not expect the staff to be helpful or mindful of your questions.
    Manager

    8/23/2015

    Timber Creek Apartments
    Thank you for your review. I'm sorry to hear your car was towed due to forgetting to display your parking permit. The email you received was not just sent to you and I apologize you were offended by it. It was a bulk email sent to all residents and was meant to bring extra awareness of the parking guidelines. It has never been our intent to tow vehicles belonging to our residents. However, the parking permit policy ensures that the parking is available to our residents and not being utilized by non-residents. It would not be possible for us to do this without the parking permits being displayed. We are happy to have you as a new resident and hope you will take advantage of all that we have to offer.

    Review 24 out of 65

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    Timber Creek Apartments

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