prospective • Visited 2013
For those of you who are doing your homework and are considering this place, don't waste your time. I visited this facility as a potential renter, and I couldn't believe their unwillingness to help. Don't make the mistake like me and try to give this place the benefit of the doubt because of their 47% rating like I did; I wasted my time. At the time of my visit, they said they were closing and were unwilling to give us a tour, but I looked up their hours of operation after, and it said they close at 6:00 pm--it was 5:30 pm. If these hours of operation are incorrect, then they need to be fixed. Ok, so I know it's memorial day weekend, but come on really? why be a stickler when there is 30 minutes left? because of this encounter, I could only imagine the kind of service I'd get if I decided to move in. I'm kind of thankful that they were so unhelpful and rude because it made my decision on whether to move in or not much easier, and I can move on rather than be trapped in a year lease with this kind of service. The older woman must have known she was terrible with her customer service because she didn't even want to give us her name. So my final thought is this, too bad Park West, you could have had some very good and loyal tenets, but your rigidness for time reflected poorly on your customer service.