prospective • Visited 2016
As a realtor, I have never in my life witnessed the various, vast amounts of inconsistenices along with lies from any apartment complex that I have attempted to help lease at within my entire career. Tuesday, April 5, 2016 --------------- made an appointment to view a unit at 2700 Cahuilla St, Colton California, which was one of the apartment complexes I selected for her. We drive from Palm Springs to Colton to find an empty leasing office with no one to assist us. About 5 minutes later, ----, one of the leasing consultants sees us standing in front of the office and from there lets us know that he had no idea we were coming. He let us in the office and contacted -------- to see who scheduled us the appointment for that day. After speaking to her, he then realized that the appointment was made through the scheduling center, and what he said was "they always seem to have some type of miscommunication", he said "the same incident actually happened a couple of hours earlier". He then gave us information about the apartment complex which then brought up another issue. He quoted us a price that was completely different from what the rent was supposed to have been. After seeing the apartment ----- decided she wanted to go with Reche Ridge so she filled out her application and put the hold on the apartment. Later that day ---- called to inform ----- she had a few things on her credit that needed to be worked out. ----- got those dings out, and got approved for the apartment. We call back a couple days later to find out that the background check hadn't been ran, and it would take 24-48 hours to receive the results. We then call back a couple days later, since no one from Reche Ridge likes reaching out to they're future residents to find out that they employment verification hadn't been ran. Thats when the issue was escalated to -----. ----- apologized over and over again about her employees not being properly trained. She then said ----- could rent the apartment for $1190/mo and told her she could move in that day. ---- told ----- the only issue with the apartment is that the cabinets hadn't came in yet, ----- said if she could sign something in writing saying she's okay with moving in with no cabinets and ----- agreed. ----- later calls back to ask ----- if she could give them a couple of more hours there may be something wrong with the plumbing, and that the apartment is ridiculously dirty at the moment. After hearing ---- and ----- argue in the background for a good 15 minutes I felt it was only right to escalate the issue. ----- felt it was unnecessary to escalate the call, that she could help fix the issue, and did not want to give me her higher ups number. So she later calls me with ------- number and of course we had no luck getting in contact with ------. They told us to come down, sign the leasing agreement, and pick up the keys. We then agree to drive out there from Palm Springs to Colton, after we were informed to give them an extra 2 hours of cleaning. We make it to the apartment building at 6:03pm to find the apartment building empty. What a joke right?! We forget about it and try to pick up the keys the next day. They have the holding deposit, the lease is signed, and they say she is no longer able to move into the apartment because of the way the realtor talked to ------- employees. At the end of the day FPI Management is a joke. I will absolutely make sure that this issue is publicized. We also have a police report of the whole issue. The police officer suggested that we sue. Theres definitely some type of discrimination going on and I will definitely get to the bottom of this. ----, --------, -------, -----, and ------, definitely needs to be under fire. Every day that that apartment isn't leased the company is losing money. This whole story will be fully publicized along with the police report.