Lived there for more than 5 yrs and saw how the complex improved so much because of the manager's job. It used to be not clean, neighbors were noisy and unruly and old management did not seem to know what they were doing or just did not care. Since she took over, Claire made changes that improved the quality of living. It is well maintained; common areas, elevator etc are clean. My maintenance work orders were responded promptly. She kept us residents informed and the House Rules were enforced;it gave direction and kept order among residents.She is very professional, organized and have a vision of what needs to be done & made tenants feel good. She is direct, honest, but kind and considerate to tenants' individual needs. That is what made me appreciate her. She took time to listen and worked with my needs.
Due to life changes,had to move out of state but now wants to move back. Though she does not have a studio opening, I told her that I would wait for a better time. Definitely wants to move back to Santos if possiblle - great manager/great place.