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Sierra Del Oro Apartments


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anonymous

Resident 2018 - 2019

8/12/2019

My family lived here for one year before we left due to raising the rent $200. The grounds were mostly nice except for the dilapidated parking lot (which doesn't have enough spots for tenants) and dog poop everywhere. We actually had good experiences with maintenance responsivity when we needed. The buildings were old so there were thin walls. We would get noise complaints when my one year old would walk around our second floor apartment. I could smell when the upstairs neighbors were smoking weed in their bathroom. We had an issue with the upstairs neighbors fireplace billowing smoke into our apartment. Maintenance originally didn't believe me and provided me with a new smoke alarm. They believed that mine was going off due to it being defective. Eventually they listened and found an issue with debris blocking the chimney on the roof of the building. My biggest issue with the apartment was with the management. They left really awful notices on the doors of my neighbors when their rent was late in plain view of everyone in the building, they provided passive aggressive notices about patios not being cleaned, and lastly made frivolous charges. I was once charged for late rent and had to provide a copy of my check for them to fix it. They do not have a box for dropping your rent check. They use an online system to post the amount due and on one occasion I was charged because the full amount was not posted correctly on their website. When we finally decided to move out they decided that our cleaning fee didn't cover the cost and charged us. Instead of calling or mailing a notice, my account was sent to collections. All of this was over a minor $300 that I would have gladly paid if only someone had asked. I don't trust this company's practices as most places take simple steps to collect fees owed to them such as mailing notices or making phone calls. I feel that they must not want to disclose something that I was charged for.

    Review 2 out of 52

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    Sierra Del Oro Apartments

    March 2024

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