Review History for jdamas

Coast Apartments


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jdamas

Resident 2006 - 2017

1/18/2017

Following a significant water intrusion from a leak in the unit above ours Pan American and its subcontractors have done an amazing and highly professional job of restoration and repair. Although the severity and extent of damage was not initially recognized, once it was the team's response was truly amazing. Each team member demonstrated not only professionalism and expertise in their specific job function but also were amazingly friendly, responsive and extremely considerate of our needs. We would like to specifically commend and extend our gratitude to each of the following individuals; Rose, our ever cheerful resident Community Manager. Adam and Joe from ServPro, amazing technical knowledge and capability in determining hidden damage. Carl, not sure of his title within your company but he scheduled work and coordinated the various team members with expediency and every consideration of our needs. Tony and Walt, again not sure of their titles within the company but it should be "working class heroes", "supermen of numerous crafts" or maybe "professional miracle workers". These two gentlemen are not only incredible craftsmen but are probably the best ambassadors of goodwill your company could ask for. Given that they had to completely demolish and rebuild our kitchen and dining area from floor to ceiling, we basically lived with Walt and Tony 8 - 10 hours a day for about a week. Their goodwill is such that they felt more like family than workmen. We look forward to having lunch or a coffee break with them in our unit anytime they are on the property. Speaking of the complete restoration of our kitchen and dining room, they are far better than what we had before the water intrusion. Our feelings about that can best be summed up in a quote my wife found; "Sometimes the most beautiful presents come wrapped in the ugliest paper". The water intrusion was definitely ugly wrapping paper but the people we got to know and the new kitchen and dining areas are indeed beautiful. Finally, I would like to say that my wife and I are senior citizens who have lived on the property for over 10 years. During that period the property was sold a couple of times and several different management companies were brought in. Frankly each of those companies was terrible and that is why there are numerous negative reviews on social media for this property. Since taking over property management a few months ago Pan American has done and is doing an excellent job of making our community a wonderful place to live again.

    Review 4 out of 19

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    Coast Apartments

    March 2024

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