Ratings & Prices for Covina Grand, Covina, CA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	1
Safety	1
Office Staff	1
Maintenance	1
Neighborhood	1
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.5 days

Ratings & Reviews (66 Reviews)

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Resident • 2020

10/16/2020

Where to begin, this place is the worse place ever lived in, dirty, disgusting and cockroaches living everywhere in the countertops all over the house. Plus it's not safe to live in this lousy apartment I hate it here

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Covina Grand Manager

10/22/2020

Hello , Thank you for sharing how you feel. Our residents are our top priority and we work hard to address their needs. We do not have a lease agreement for you, therefore, you are not obligated to stay in our community. If the leaseholder of your unit is experiencing any issues in their home, they are more than welcome to contact the office, it will be our pleasure to help. We wish you the best in finding a home to suit your needs, take care.

Resident • 2020

04/14/2020

Management never fixes anything management is very rude an unprofessional my mothers apartment is infested with termites which they fail to take care of never have gotten good service from anyone on the management team corporate needs to be contacted along with LA county

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Covina Grand Manager

04/15/2020

Morgan, As we have previously stated, it is against policy to conduct business with unauthorized occupants therefore we are unable to discuss with you your mother's home. We apologize if you have considered this less than exemplary service on our part as it is the best interest of our residents we have in mind. If your mom is experiencing any concerns she would like addressed, she is more than welcome to contact the office and is encouraged to do so. If you would like to be able to act on your mom's behalf, you are welcome to submit an application to be added to the lease agreement, thank you.

Resident • 2017

05/02/2017

YOU WILL GET ROBBED IF YOU MOVE HERE AND NOBODY CARES!! THE COMPLEX IS OLD AND DISGUSTING AND TRASH AND COCKROACHES EVERYWHERE!!! TIP! When looking at photos, scroll all the way to the end to get the REAL story of this complex, the apartment supplied photos… See More

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Covina Grand Manager

05/03/2017

Thank you for your recent feedback. We value our residents here at Covina Grand and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. We are sorry to hear of the issues and will look into them.

yu7524 • Resident • 2014

11/12/2014

it is very nice apartment and employees however once you move out you will face a lot of charges for repair and clean. I move in and move out about 9 months. when I move out they try to charge everything such as bathroom kitchen and… See More

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Resident • 2011 - 2013

05/15/2014

the inside of the apartments are spacious, but thats the only good thing about this place. The neighbors are ------, they constantly leave trash and dog urine and graffiti inside the elevators and hallways, carts are always left in the hallways, dog poop everywhere, hardly any… See More

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Covina Grand Manager

05/16/2014

Hello, I am very sorry to hear of your experience at Brookstone. We strive to address all issues brought to our attention and provide the best service possible. My staff is instructed to stop what they are doing and address graffiti immediately upon discovering it or upon a report from a resident. Unfortunately, parking is a challenge, however, I have been to City Council meetings and successfully argued we need the parking opened up in front of the closed elementary school, which they did. We do address each and every concern if brought to our attention when itâ??s happening. Often times, residents report noise or marijuana smoking the next day and cannot provide a name or apartment number. I have placed flyers on doors informing residents we no longer honor the local law providing immunity for marijuana smoking. We have chosen to enforce the Federal Law which prohibits use of illegal substances for any reason. If we learn who is in violation, we serve them with notices to quit, however, time is not on our side and often takes 30 â?? 90 days to evict. If you would like to call me personally, I would be happy to discuss the charges on your move-out statement. Again, I sincerely apologize if your experience was less than expected and I would appreciate the opportunity to address all of your concerns. Thank you, Tanya Krokus Community Director

aleahnassim • Resident • 2012 - 2014

03/12/2014

In reading other reviews of the property where I currently reside, I have to disagree with most of the negative reviews. Admittedly, I'm a nervous Nancy when it comes to safety. I take every precaution when it comes to being safe and protecting myself. That being… See More

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gille1030 • Resident • 2012 - 2013

09/12/2013

A hidden gem in an otherwise rocky housing market, that s what Brookstone turned out to be for my family and I. Let s just say wow, a year ago when my husband and I were looking for an apartment complex that was appropriate to raise… See More

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leelee1026 • Resident • 2011 - 2013

09/05/2013

I have lived at Brookstone apartments since 11/2011. For the most part, this is a good apartment complex. I will be moving once my lease is up but it's mainly to be closer to my family. There are a few pet peeves I have regarding this… See More

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Resident • 2013

08/05/2013

I've lived at this complex for about a year and a half. When we first came to visit the property, it was quiet, clean and looked ideal. Upon moving in, we enjoyed our apartment (Which was relatively spacious and we had a view of the hills… See More

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Resident • 2012 - 2013

06/27/2013

worst apartment in my life. People need to be aware of this apartment. Once you lived in they do not care. I moved out the beginning of this year, and when doing move out inspection, Barbara told me will have the person who handle this call… See More

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Resident • 2012

02/02/2013

Tanya, Barbara and company, stop writing stupidity, you know firsthand of all the problems in the property. This complex needs a huge raid by the DEA to clear all the drug dealers and the druggies. This is the worst staff anywhere in the US. They're the… See More

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Resident • 2012 - 2013

02/01/2013

I have been living here for several months and I am very happy with it. For what I pay, I get a lot. Access to a well-stocked workout room, beautiful grounds, a large pool, on site easy-to-access laundry... not to mention a huge one bedroom unit… See More

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danamac • Resident • 2012 - 2013

01/01/2013

I moved in four months ago and has enjoyed it here with no problems. Enjoy that it's very quiet here. As for management. I never experience any rudeness with the staff, even after I sign the lease. They were polite even when my kids were having… See More

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Resident • 2012

12/29/2012

Before I forget, watch out with the elevators the freaking permits have been expired for over 4 months this alone tells you how messed up they are. And let me tell you, falsifying this paperwork will cost you to shut down the place. Not worth to… See More

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Covina Grand Manager

01/03/2013

Hello Anonymous, I'm the Manager, Tanya. I'm very sorry to hear you are concerned about the elevators. It's very difficult to see the picture you took, but if you look up in the right corner, you will see all 4 elevator permits expire on 7/17/2013. The State of California regulates these very closely and we would not be able to operate them if they were not permitted annually. Please call the Leasing Office and ask for me personally. I would like the opportunity to meet with you and address any and all of your concerns. Sincerely, Tanya

Resident • 2012

09/23/2012

I just moved in and I think it's great. I looked at many apartments but found myself back at brookstone. I think what kept bringing me back was size of the apartments and the fact that it had central air. The office staff was so nice… See More

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Resident • 2012

08/19/2012

I have lived at Brookstone for 6 months now. I was told that they were going to be remodeling, and believe me they did. They have done so much. This is a very nice place to live. The office staff are very friendly and are always… See More

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BeckyGomez804 • Resident • 2009 - 2012

08/03/2012

Great apartments! I have lived here for 4 years and plan on staying until my kids graduate highschool. When we first moved here it was a little ------, I wasn't sure if we wanted to stay. But after the new management came things got way better.… See More

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KimS587 • Resident • 2009 - 2012

08/01/2012

Great place to live! I have lived here for 4 ye ars now and I can tell you I have seen this community through its ups and downs. When I first moved in I was seriously considering breaking my lease. Like some other reviews have stated,… See More

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Resident • 0

06/22/2012

They are really nice to you when they want you to sign the lease but after that they teat you like they ----!!!!! There is no parking if you don't have family or friends then I guess this is for you. If you do then good… See More

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Kaylierb1 • Resident • 2012

06/22/2012

My fianc and I live here and just recently had a problem with our car being towed. Long story short, we were given a temporary parking space that was already being used. Once notified, the staff immediately took action. Our towing expenses were covered and we… See More

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Resident • 2011 - 2012

06/19/2012

This place is not good for kids to live at. Their are constant problems with people useing drugs and alchohol openly. Management only cares if you pay rent and/or sign a new lease. The walls are paper thin so you can hear everything your neighbor does.… See More

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Prospective Resident • Visited 2011

06/19/2012

This place is one of the most drug infested, low life slum of a place to live. Don't live there. Total Gangasta Party. If you like looking over your shoulder where ever you go everyday this may be the place for you. Never, under no circumstances… See More

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Prospective Resident • Visited 0

06/02/2012

The apartments themselves are dirty, roach infested & mold, the hallways are disgusting, stinky and dark. Most tenants are irresponsible parents of children that roam the property, screaming at the top of their lungs disturbing others. The children have no guidance from their parents and frequently… See More

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Prospective Resident • Visited 2012

05/15/2012

I came to see Ivonne with high hopes for a 1br apartment. She was really nice... at first. Then, every time I came back, she kept adding on expenses acting like she forgot to mention it the last time. Look, bills add up, and some things… See More

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Resident • 2011 - 2012

04/25/2012

My roommate and I just moved in, we have two cars, but were given only one parking. I was told by the office the extra car can park on the street, but never told that parking on the street in NEVER available. 2 days after our… See More

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•

Updated Review

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Manager

Features & Amenities

Laundry

Additional Storage
Laundry On-Site

Parking

Carport
Covered Parking
Garage

General

Balcony or Patio
Cable Ready
Central Heat and Air
Clubhouse
DishWasher
Electric Stove
Elevator
Fitness Center
Gated Access
Green Friendly Community
High-Speed Internet
Meeting or Conference Room
New Appliances in Most Units
New Bathroom Hardware
Night Patrol
On-Site Maintenance
On-Site Management
Online Payments Accepted
Playground
Pool
Short Term Lease Available
Spa
Stainless Sinks and Faucets in Kitchen
Two Tone Paint
White Kitchen Cabinetry

Pets

Cats Allowed
Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
763
Available
Avail.
N/A
Model
Elm

View Floor Plan

Price
Price
N/A
SQ. FT.
781
Available
Avail.
N/A
Model
Cedar

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,945
SQ. FT.
1,008
Available
Avail.
2 Units
Model
Birch

View Floor Plan

Price
Price
$1,995 - $2,085
SQ. FT.
1,090
Available
Avail.
3 Units
Model
Oak

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,356
Available
Avail.
N/A
Model
Palm

View Floor Plan

Price
Price
N/A
SQ. FT.
1,383
Available
Avail.
N/A
Model
Cypress

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Our Team Is Here To Help! In support of preventing the spread of COVID-19, for the health of you, our residents, and community, we are offering video tours and virtual tours. Our team can also still communicate via email and phone during our business hours, Monday-Friday 9:00 AM - 6:00 PM. Welcome to your newly renovated apartment home at Covina Grand, located in Covina CA. Experience the best in upscale living in our spacious one, two or three-bedroom apartment homes that features vinyl plank flooring, new appliances, central air and heat, and other contemporary accents. Here at Covina Grand apartments, we offer the best pet-friendly community amenities and so much more. We'll help you find the home you've always wanted and the ideal space to compliment your life. window. ('UU1IWEtCRjQ1VjVWT0c3ODpUMEM0SkNGMEtWNkcyRVFY', 'community', '585f2dacd0711eaf'); " window. ('UU1IWEtCRjQ1VjVWT0c3ODpUMEM0SkNGMEtWNkcyRVFY', 'community', '585f2dacd0711eaf'); "

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: Closed

Questions & Answers

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Frequently Asked

What are noise levels like at Covina Grand?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Covina Grand?
The community is rated 1/5 stars, signifying no satisfaction on average.

How safe is Covina Grand?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 1/5 stars, signifying no satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 3.5 days to their community reviews in the past year.

Who manages Covina Grand?
FPI Management

What is the pet policy at Covina Grand?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths