Access Culver City, A Greystar Elan Community

Thank you for taking the time to let us know how Jose did. He is absolutely amazing and we are so lucky to have him. We hope you have a great day! Michele Jaimene Community Manager

Thank you again for taking the time to let us know how we did. It's a pleasure to have you as a member of the Access Culver City community and we're thrilled to hear that you're enjoying your time here. Michele Jaimene Community Manager

Thank you for the detailed positive feedback and FIVE stars. We are delighted to have you as our resident and loved reading your feedback. We are happy to hear that we are meeting your expectation. Have a great day! Michele Jaimene Community Manager

Thank you for the detailed positive feedback and FIVE stars. We are delighted to have you as our resident and loved reading your feedback. We are happy to hear that we are meeting your expectation. Have a great day! Michele Jaimene Community Manager

Hello Blakewilliams22 - thank you for taking the time to leave a review for us at Access Culver City. We're happy we could meet your expectations! We are also appreciative of the feedback you left as well. I'd like to take a moment to update you on the carpet and the gym noise. We are in the process of purchasing a carpet cleaner so the staff can address stains in the hallways regularly in addition to the deep clean we do once a quarter. As far as the noise from the gym, we are working with a sound engineer that has walked the apartment homes with the most disruption. I am happy to report that they now have a plan in action. They placed a severe limiter on the music. They are also coordinating with a flooring supplier and local installers to add an additional layer of flooring which should greatly mitigate the issues. I know this has taken some time and we truly appreciate your patience. Thank you so much again for your feedback! We hope you have a great day and a even better tomorrow! Michele Jaimene Community Manager

Good Morning! My name is Michele Jaimene and I'm the Community Manager here at Access Culver City. First and foremost, thank you for taking the time to complete our survey. At Access Culver City, our goal is to provide you with a positive living experience, and to do so, we need feedback... your feedback! We value how you perceive our team, how you think we're doing and what we can do to foster a community you enjoy calling home. Your survey rated us a 5 out of 5 in every category accept noise and office staff! While you did give us an excellent rating, I know we are not perfect. This is evident in our 4 star rating in noise and the 3 star rating for office staff. Specially, you mentioned one of our team members. I know your time is valuable but I would love to schedule a time to discuss the reasons behind the 3 and 4 star rating. Is there a time that works best for you? It would be disheartening to loose you as a resident. I truly believe I do not manage a community alone; it takes the collective effort of the entire on-site team and our residents to make our building a community and to make your apartment feel like home. I look forward to meeting you and assisting in fostering a positive living experience for you here at Access. Warmly, Michele Jaimene Community Manager

Thank you for taking the time to leave a review for us at Access Culver City. I am happy to hear about your experience with Michael. He definitely takes pride it what he does. I am delighted you found this to be the case through out the leasing process. If you need anything, do not hesitate to reach out! We are here for you. Michele Jaimene, Community Manager

Hello - We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dear Access Neighbor - thank you for taking the time to review us here on aptratings.com! We value your feedback and look forward to continuing to bring you an excellent level of service. Do not hesitate to reach out to me if you need anything. Ishma ' community manager ' [email protected]

Hello and thank you for writing a review of Access on aptratings.com! We truly appreciate your feedback and look forward to assisting you in the future. Ishma ' community manager ' [email protected]

Hi Dae - Thank you for taking the time to write such a lovely review of your experience at Access. The team and I truly appreciate your feedback and wish you and your family all the best in your new house. If you ever renovate it and need a place to stay for a few months, you know who to call! Thanks again - Ishma ' community manager ' [email protected]

Hello and thank you for writing a review of Access on aptratings.com! We truly appreciate your feedback and look forward to assisting you in the future. Ishma ' community manager ' [email protected]

Hi There - Thank you for taking the time to review us here on Apartment Ratings; we truly value your feedback! Please contact me directly should you ever have any concerns. Ishma ' Community Manager ' [email protected]

Hi Sarah - Thank you for taking a moment to write a review for us here on Aptratings.com. I'm happy to hear you've enjoyed your residency with us so far and I hope we can continue to go beyond your expectations. Please let me know if you need anything! Ishma - Community Manager ' [email protected]

Hi Marc - Thank you for writing a review on Apartment Ratings. We appreciate your positive feedback and hope that should you ever decide to come back to Culver City, you come back to us here at Access. All the best, Ishma ' Community Manager ' [email protected]

Hello and thank you for your review! We're happy to hear you're enjoying calling Access your home. Do not hesitate to contact me directly should you ever have any concerns - [email protected] Thanks! Ishma ' community manager

Thank you for writing such kind words! Maggie and Michael work hard to bring you and all of our residents an excellent living experience. Please email directly if you ever have any concerns or suggestions moving forward. Ishma ' Community Manager ' [email protected]

Dear Valued Resident - Thank you for taking a moment to write a review for us here on aptratings.com. I am disappointed to learn your living experience has been so far below your expectations that you've rated the community a less than perfect score and I hope to build more value in your experience as we continue managing your living relationship with us. I understand the concerns regarding construction in the area as Culver City is growing and up-and-coming. With growth, comes the pains of construction. Whether it be construction updates involving on-site retail or the surrounding neighborhood, I will continue to keep all of the residents informed along the way. If you have any other suggestions or would like to speak with me directly, feel free to email me at [email protected] Thank you, Ishma ' Community Manager

Hi There! Thanks for taking the time to write a review about your experience at Access so far! I'm happy to hear Maggie has been helpful and that you're strongly considering Access as your next place of residency. Please keep us mind when you're ready to make a change! Thank you, Ishma ' Community Manager ' [email protected]

Hi Nicholas - Thank you for taking a moment to write a review of Access! We hope to continue to make your experience with us an enjoyable one. Please contact me directly if you have any concerns in the future. Thank you - Ishma ' Community Manager

Thank you - Ishma ' Community Manager ' [email protected]

Hello and thank you for your review on ApartmentRatings.com. We're happy to know you've enjoyed our amenities and conversing with the on-site team. At Access we strive for 5 star service, so I look forward to doing what is necessary to attain that rating in your perspective. Feel free to reach out to me directly on what we may do to assist in increasing our rating in your eyes. Thanks again, Ishma - Community Manager ' Access ' [email protected]

Thank you for taking the time to complete a review online. I completely understand your concern and frustration regarding the fire alarms; and I'm incredibly sorry for any inconvenience and disturbance these alarms have caused you. As mentioned in the email sent to all residents on Friday, I am working diligently to resolve these matters as they present themselves. Fire alarms may be activated due to other neighbors that allow smoke to billow into the hallways after cooking something that creates much smoke, from construction in our retail space or/of course due to an emergency. To date, every time an alarm has sounded (even at 3:15a) I alert all residents of the issue via email and promptly address them with the Fire Department and our Monitoring company. When there are tests going on at the retail construction sites, I send emails before they occur with the designated time slots the alarms are set to go off. When these tests are scheduled, I ensure the alarm does not sound for more than a few seconds. If an alarm sounds unexpectedly, as the on-site manager, I ensure the alarm issue is checked to confirm if there is an emergency first and then silence the alarm. In these cases, the alarm may sound between 10-15 minutes. One resolution to the alarms when residents cause the smoke was to have some of our interior hallway alarms upgraded (which was completed today) and I'm seeking approval from the City Planner to replace some more sensitive smoke detector heads with heat sensors instead of smoke. Lastly, we will be conducting an annual fire alarm inspection within the next 30 days to ensure all alarms are operating properly and the sound decimal level (which is more loud in the bedrooms) is set at the State Code decimal level and nothing higher. As always, I'll inform all residents of the exact testing dates and report issues and upgrades as they occur. Your feedback and residency are extremely important to us; and I am personally disappointed that

Hi There! Thanks for taking a moment to rate Access on Apartment Ratings; your feedback is important to us. Please contact me directly should you have any concerns. Thank you - Ishma ' Community Manager ' [email protected]