I have live here for 3 years and will sign a new lease next month. I have no problems with this complex. When I have a maintenance problem it gets fixed very quickly. If I have a complaint about the common areas it is fixed very quickly. The staff is very receptive and cordial. The apartment is very quiet and the tree setting out of my balconies is very nice. The laundry room is always clean and the machines rarely are out of order. There are occasional things that need to be fixed, garage door or front door of building. These things are taken care of very quickly. No place is perfect and much depends on the tenants and how they take care of there living area. Overall I am very happy with my apartment. Also the gym is very useful for me. Thanks staff and maintenance keep up the good work. Also I do not work for Serramonte Ridge.